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01-09-2024 09:17 PM
As of a few days ago, my audio notifications have stopped working. Strava doesn't announce when I start or stop a work out or my miles. I am using Android on a Samsung phone. I have tried all of the following:
- Reboots
- Uninstalling/re-installing Strava (with reboots)
- All 4 volumes are up
- Matching my Text-to-Speech language with my system language (English on both)
- Turning off and on the audio cues for miles and start/stop
- With and without headphones. I hear other notifications, such as texts in both cases
Any other ideas?
Thanks,
Tim
Solved! Go to Solution.
01-11-2024 12:57 PM
Thanks Scout, what ended up working for me was switching the Preferred engine for Text-to-speech from from Samsung text-to-speech engine to Speech Recognition and Synthesis from Google.
I opened a support ticket, #2797175, but still haven't heard back.
01-11-2024 12:02 PM
Hey @tpet1433,
Thanks for your post. Apologies for the trouble. In order for audio cues to work, please try the following troubleshooting tips:
I hope this helps! If you continue to have issues, please submit a support ticket and we will investigate further.
01-11-2024 12:57 PM
Thanks Scout, what ended up working for me was switching the Preferred engine for Text-to-speech from from Samsung text-to-speech engine to Speech Recognition and Synthesis from Google.
I opened a support ticket, #2797175, but still haven't heard back.
01-16-2024 03:48 PM
This worked for me too, audio cues were working fine for me until last week so Samsung may have messed up something in an update
01-11-2024 01:49 PM
Hey @tpet1433,
Thanks for the followup; glad you were able to get it working again. You should hear back from someone on our support team shortly; we do prioritize tickets from our subscribers, however as a small support team, we do our best to get to everyone's support requests as quickly as possible.
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