cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

Galaxy watch 4 dissapearing activity

IvoMenzo
Mt. Kenya

I am experiencing the following issue.

Using a Galaxy watch 4. I finished an activity on the watch ( disabled battery saving mode on watch and phone before I finished the activity on the watch. Saw a short message "open on phone" but the acivity did not  appearin stava. Went to settings on the watch and "Not synched" displayed "0". 

Rebooted the watch and my Galaxy S21 but nothing appeared in strava. Is there any hope to recover my activity?

1 REPLY 1

Bryant
Moderator Moderator
Moderator

Hey @IvoMenzo

Sorry for the troubles syncing your recent activity recording.
Can you please try resyncing the activity?
 

  • View the History folder on your watch
  • Use 'Tap to Sync' button to reattempt sync the missing activity
  • 'Sync Successful' message displayed at top of screen and 'Tap to Sync' no longer appears to confirm activity has synced to Strava account

If an activity fails to sync to your Strava account, please ensure you do not have any duplicate recordings. You will need to delete any activities that are already on your account for that date/time.


KBryant24
STRAVA | Community Hub Team