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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Log in issue

swsmith
Mt. Kenya

Hi Guys

I am having issues trying to change my email login details. The current email address is no longer active, so I cant access a password(forgotten password) The email address I want to use has created a new account which needs to be deleted. This has happened due to a phone change. Please can someone offer some advise?

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @swsmith
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and our support team will be able to assist you. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Former Member
Not applicable

Hi, 

How long did it take for you to resolve this issue?

 

Scout
Moderator Moderator
Moderator

Hey @swsmith
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and our support team will be able to assist you. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team