PR / Best Efforts not updating

[iambenaustin]

Hi All,

I am having serious problems with my Strava PB’s and Best Efforts.

I have recently go back into running and have started to take it more seriously than ever before, however, I have noticed that when completing my runs my account is no longer showing when I have got a PR, even though it should have. And according to Strava I only have one PB for a 5K I did years ago. 

I have gone onto the desktop and refreshed my Best Efforts but to no avail.

I have attached some images for context. 

 

Thanks! 

[Scout · Accepted solution]

Hey @iambenaustin, 
Thanks for your post. I'm going to escalate this to our Support team; they will be able to further assist you. If you have a similar question please submit a support ticket and we will investigate further.

[Scout · Accepted solution]

UPDATE FROM SUPPORT: You can refresh the achievements using the following instructions:
 
Refresh Achievements On Your Activity

1. Navigate to your activity page on the website (this feature is not available in our mobile apps)
2. Click on the Ellipsis dots icon (three dots button) located on the left-hand side of your activity page
3. Click on "Refresh Activity Achievements" 

NOTE: By using this tool, you will be rebuilding your activity's achievements to reflect current leaderboard standings, which means you may lose trophies if you no longer hold that particular rank.
 
For more information accompanied by helpful images check out our article: Refresh Activity Achievements

@Leonardoscholz, If you still have issues after doing the above,  please submit a support ticket and we will investigate further.

[iambenaustin]

Thanks. This didn’t work, however the ‘Correct Distance’ feature on desktop did and everything works when using this.

just wondering if it’s possible this could be a feature available on the app in future? Thanks.

[Scout]

Hey @iambenaustin, 
The idea to add 'correct distance' has been posted to our ideas board here. You can add your vote (kudos) and any additional comments you may have to that thread.  

[Leonardoscholz]

Same problem here. And very similar best efforts 😅

 

 

[Scout · Accepted solution]

Hey @iambenaustin, 
Thanks for your post. I'm going to escalate this to our Support team; they will be able to further assist you. If you have a similar question please submit a support ticket and we will investigate further.

[jessalinerose]

Hi, 

I am also having the same problem.

Did my first half marathon yesterday but not showing up in my personal bests… 

Please help me out!!

 

[Scout]

Hey @jessalinerose, 
Thanks for your post. You can try the steps below to see if that resolves your issue: 

1: Refresh Achievements On Your Activity

1. Navigate to your activity page on the website (this feature is not available in our mobile apps)
2. Click on the Ellipsis dots icon (three dots button) located on the left-hand side of your activity page
3. Click on "Refresh Activity Achievements" 

NOTE: By using this tool, you will be rebuilding your activity's achievements to reflect current leaderboard standings, which means you may lose trophies if you no longer hold that particular rank.

2:  In some situations you can change the distance that is shown for your activity. Changing the distance stream may also update the pace or duration of an activity. If your device created a distance stream using sensors such as a speed sensor, pedometer, or accelerometer, you can switch your distance on Strava to use GPS data rather than the generated distance stream.

To swap your distance stream:

• Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
• From the activity page click on (◦◦◦) the more options menu > Correct Distance.
• From the pop-up, click "Correct Distance".
• When the status changes from "Calculating" to "Updated," refresh the page.

• If the “Correct Distance” option is missing, it means that Strava is calculating the distance based on the available GPS data.
• From the pop-up, if you click “Correct Distance”, the activity distance will then be calculated by Strava using the available GPS data
• When the status changes from “Calculating” to “Updated,” refresh the page.

Change your mind? That’s OK! Simply follow the directions above again and select ‘Revert Distance’ and the original stats will be reinstated.
 
For more information accompanied by helpful images check out our article: Refresh Activity Achievements

If you still have issues after doing the above,  please submit a support ticket and we will investigate further.