cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

Run not uploaded to strava

MirabelleMeade
Mt. Kenya

I recently recorded a 5km run and it has not went up on strava. Usually when I record activities on my garmin watch it uploads straight away to strava, what do I have to do?

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @MirabelleMeade
In addition to to what @lopey66 noted; please try disconnecting then reconnecting your Strava and Garmin Connect accounts.... we suggest following these directions on a computer.
Disconnect Strava & Garmin:

  1. On Strava
  • log into your account on strava.com
  • Navigate to your settings page (https://www.strava.com/settings/profile) and locate your 'Social Connections' on the right side of the page:Screenshot 2024-01-21 at 6.50.13 PM.png 
  • Locate Garmin (the top Social Connection) and click 'Disconnect'
  • A popup will ask you to confirm if you would like to disconnect; answer yes.
  • If successful, green banner will appear "Successfully disconnected from Garmin. Syncing will stop."

2. On Garmin

  • log into your account on https://connect.garmin.com/modern/
  • Navigate to the Profile/Settings under the right account icon. (if you have an account profile picture it will be your picture, otherwise it will be the generic Garmin Runner icon)Screenshot 2024-01-21 at 6.50.56 PM.png
  • Select Settings / Account Information https://connect.garmin.com/modern/settings/accountInformation
  • Scroll to the bottom of the page under 'Applications'
  • 'Disconnect' from StravaScreenshot 2024-01-21 at 6.51.28 PM.png
  • Strava will be removed from the 'Applications' list

 
Reconnect Strava & Garmin

If this doesn't work, or if you would like our team to take a look at your account, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

16 REPLIES 16

Scout
Moderator Moderator
Moderator

👋 Hi All!
Thanks for your posts and sorry for the trouble. On March 30th, there was a delay related to Garmin activity uploads.  This has been resolved. 
 
If after 24 hours your activity has not sync automatically, you can export the original from Garmin Connect and upload it to Strava from our upload pageIf you see any error messages when uploading the original, please take a screenshot and let us know. Also please send the file that is producing the error message so a support team member can further investigate.
 
On Garmin:

  1. On a computer, log into your Garmin Connect account. (https://connect.garmin.com/)
  2. Use the left-hand toolbar to navigate to your "Activities" page.
  3. Click on the activity that you need to export.
    You will be brought to the actual activity, not the list of activities. If you are still on the list of activities you will not see the correct export options.
  4. Use the gear icon in the upper-right corner to view your export options.
  5. Choose the format you wish to export. If your device records natively in .fit format, and you wish to export that version, use the "Export Original" option.
    If you do not see these export options, that means you are still on the activity list page. Please click on the activity and access the activity detail page that includes the map and full data of information.

 
The best option would be to export the Original. Keep in mind, if this is a large activity it may export this file as a .zip format. You will need to open the .zip file to uncompress the file to produce the .fit file. If you need instructions for opening a .zip please let us know.
 

Scout_0-1711896784454.png

 

On Strava:

  1. Once you have your file saved on your computer, please open your Strava account.
  2. Go to https://www.strava.com/upload/select to select the file and upload directly to Strava.

 If this doesn't work, or if you would like our team to take a look at your account, please submit a support ticket and we will investigate further.
 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Gonzo1985
Mt. Kenya

Same here, recorded Apple Watch, appears in strava but not showing import to health. 

Conrad
Mt. Kenya

 

update : 2h later the last activity showed 👍🏻


I will no more pay for Strava.. I'm bored of the repetitive times my run are sync to every apps (adidas running for example..) but Strava.. the only one I'm paying for !!

I will not disconnect / reconnect every accounts every times this mediocre app doesn't work..

Really upset..

Forerunner 955 user

Scout
Moderator Moderator
Moderator

Hey @MirabelleMeade
In addition to to what @lopey66 noted; please try disconnecting then reconnecting your Strava and Garmin Connect accounts.... we suggest following these directions on a computer.
Disconnect Strava & Garmin:

  1. On Strava
  • log into your account on strava.com
  • Navigate to your settings page (https://www.strava.com/settings/profile) and locate your 'Social Connections' on the right side of the page:Screenshot 2024-01-21 at 6.50.13 PM.png 
  • Locate Garmin (the top Social Connection) and click 'Disconnect'
  • A popup will ask you to confirm if you would like to disconnect; answer yes.
  • If successful, green banner will appear "Successfully disconnected from Garmin. Syncing will stop."

2. On Garmin

  • log into your account on https://connect.garmin.com/modern/
  • Navigate to the Profile/Settings under the right account icon. (if you have an account profile picture it will be your picture, otherwise it will be the generic Garmin Runner icon)Screenshot 2024-01-21 at 6.50.56 PM.png
  • Select Settings / Account Information https://connect.garmin.com/modern/settings/accountInformation
  • Scroll to the bottom of the page under 'Applications'
  • 'Disconnect' from StravaScreenshot 2024-01-21 at 6.51.28 PM.png
  • Strava will be removed from the 'Applications' list

 
Reconnect Strava & Garmin

If this doesn't work, or if you would like our team to take a look at your account, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

I have a similar issue for the second time now. I did all of the above, but the last activity wouldn’t synchronise. Then I simulated a test event of a few seconds on my Garmin device and that was pushed through. I was hoping for the previous to follow, but nothing happened.
Is it possible to manually push a single Garmin activity to Strava?

Is there something going on today? Neither mine nor my other friends runs are uploading?

Mines has uploaded to Garmin but not transferring over annoyingly 

Same issue! Logged into Garmin 2 hrs ago and still not syncing to Strava.