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Strava Beacon stopped reporting, mid-ride

  • 10 April 2024
  • 1 reply
  • 28 views

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Twice in the past few months Strava Beacon has suddenly stopped reporting my location to my wife.  I use a Garmin 810 to record my rides.  It appeared normal during my rides but when I downloaded to Strava it did not show the last 14 miles of my ride.  Is this a Beacon problem or a Garmin problem?  Garmin Connect also does not show the final 14 miles.  Makes my wife very concerned.

Best answer by Scout

Hey @Davnut
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this does not resolve the issue, please submit a support ticket and our support team can take a closer look at your account and provide additional troubleshooting steps.

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Scout
Community Manager
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  • Community Manager
  • April 10, 2024

Hey @Davnut
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this does not resolve the issue, please submit a support ticket and our support team can take a closer look at your account and provide additional troubleshooting steps.


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