Twice in the past few months Strava Beacon has suddenly stopped reporting my location to my wife. I use a Garmin 810 to record my rides. It appeared normal during my rides but when I downloaded to Strava it did not show the last 14 miles of my ride. Is this a Beacon problem or a Garmin problem? Garmin Connect also does not show the final 14 miles. Makes my wife very concerned.
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Hey @Davnut,
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Note: You will not lose any data if you do this since all data is stored on the Strava servers.
Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If this does not resolve the issue, please submit a support ticket and our support team can take a closer look at your account and provide additional troubleshooting steps.
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