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Strava takes over a minute to load

Denisetinant778
Mt. Kenya

For about 2 weeks the Strava app has consistently taken about 1.5 minutes to load on my iPhone. I’ve tried reinstalling the app and I’ve tried different WiFi and also mobile data. No difference.

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @Denisetinant778
Thanks for your post. To troubleshoot this situation further, please try the following:

  1. Clear app cache, then attempt to log back in (app cache clearing instructions here.)
  2. Uninstall the Strava mobile application (DO NOT OFFLOAD THE APP - THIS STILL KEEPS APP DATA ON YOUR DEVICE - WE NEED A CLEAN INSTALL), turn off the device for at least 10 minutes, then turn it back on and reinstall the Strava mobile application (this will refresh device memory and clear cache).
  3. Clear iPhone RAM using instructions here.
  4. Repeat above steps on a different data connection (wifi~mobile).

If the problem remains, please submit a support ticket and let us know what model of iPhone you are currently using as well as the version number of iOS which is running on the phone. This will help our support team further assist you.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @Denisetinant778
Thanks for your post. To troubleshoot this situation further, please try the following:

  1. Clear app cache, then attempt to log back in (app cache clearing instructions here.)
  2. Uninstall the Strava mobile application (DO NOT OFFLOAD THE APP - THIS STILL KEEPS APP DATA ON YOUR DEVICE - WE NEED A CLEAN INSTALL), turn off the device for at least 10 minutes, then turn it back on and reinstall the Strava mobile application (this will refresh device memory and clear cache).
  3. Clear iPhone RAM using instructions here.
  4. Repeat above steps on a different data connection (wifi~mobile).

If the problem remains, please submit a support ticket and let us know what model of iPhone you are currently using as well as the version number of iOS which is running on the phone. This will help our support team further assist you.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team