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Wrong calculation in statistics in the club


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Hi. Im a member of one of the clubs on Strava. Unfortunately my today's activitie wasn't calculated in statistics in club from this week. The activitie has been show in the "Activities" of all members of the club, but has not been show in the summary on "Stats". I've read all the articles and posts that could help me to solve this situation but non of them helped. And ideas what's wrong with that? I was at the first place last week in the club, so it is important for me that my results would be calculated correct.

Best answer by Agnesa

Hi 🙂

Thanks for your replay. The issue has already been solved by Strava support. Something was wrong with the app, and the system put automatically some flags to my activity. By they already fix it.

Greetings

A.

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Bryant
Community Manager
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  • Community Manager
  • August 15, 2024

Hey @Agnesa,

For your activity, can you double check if the privacy is set to "everyone"?
Also, can you make sure your "Map Visibility" isn't hidden?

If the settings on both look correct but you're stat's still aren't showing on the leaderboard, please submit a support ticket and we'll be sure to investigate as soon as possible.

For more information, take a look at our support articles below.
Activity Privacy: https://support.strava.com/hc/en-us/articles/216919377-Activity-Privacy-Controls 
Map Visibility: https://support.strava.com/hc/en-us/articles/115000173384-Edit-Map-Visibility 


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  • Hub Rookie
  • August 16, 2024

Hi 🙂

Thanks for your replay. The issue has already been solved by Strava support. Something was wrong with the app, and the system put automatically some flags to my activity. By they already fix it.

Greetings

A.


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