Skip to main content
Solved

Bug: Comments on Others’ Activities - disabling push notifications doesn’t work

Jana_S
Forum|alt.badge.img+28

There’s a bug in the iOS app:

Settings > Push Notifications > option Comments on Others’ Activities > disable

This doesn’t turn off notifications for comments on other people’s activities - I keep this disabled but once I comment on someone else’s activity, I am still being notified about new comments.

This makes me think twice before e.g. congratulating someone on a great achievement as I don’t want to be hit by a surge of notifications that I’m not interested in. I’d be happy to comment more and encourage fellow athletes, but this bug is stopping me. 

Best answer by Scout

Hey @Jana_S,
Thanks for your post. We're going to send this over to our support team so they can look into this.  If you have a similar question please submit a support ticket and we will investigate further.

View original
Did this topic help you find an answer to your question?

Scout
Forum|alt.badge.img+28
  • Scout
  • Strava Alumni
  • November 9, 2023

Hey @Jana_S,
Thanks for your post. We're going to send this over to our support team so they can look into this.  If you have a similar question please submit a support ticket and we will investigate further.

Cheers,Scout (she/her)STRAVA | Community Hub Team
Jana_S
1 person likes this
  • Jana_S
    Jana_S
Scout
Forum|alt.badge.img+28
  • Scout
  • Strava Alumni
  • December 6, 2023

Following up on what our Support team found regarding this...
Push notifications are notifications that will be "pushed" to your mobile device when the Strava app is either closed or running in the background. Push notification settings do not affect the in-app notifications you receive in the mobile app or on the Strava website. There currently is no way to disable certain types of notifications you receive within the app or on the Strava website.
 
You can find more information on Strava notifications here: Strava Notifications

Cheers,Scout (she/her)STRAVA | Community Hub Team
Jana_S
1 person likes this
  • Jana_S
    Jana_S
G
Forum|alt.badge.img+5
  • Greyfox47
  • Hub Rookie
  • December 25, 2023

Why is this considered a solution? To my thinking it’s simply an acknowledgement that a bug exists with no solution?

J
T
2 people like this
  • J
    JbalColgate
  • T
    tomh3000
J
Forum|alt.badge.img+13

has it been fixed or what?

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings