Skip to main content
Question

[KNOWN ISSUE] Same athlete twice on segments


Forum|alt.badge.img+1

I've noticed recently that on some segments there are some athletes that have two efforts shown, from different years (one example looks like this:  1.A in 2021  2.B in 2021  3.B in 2020  4.A in 2020 ...  9.C in 2021  10.D  11.C in 2018). The rides are not marked different (ride/mtb ride) and the profiles are the same (same url).

Anyone knows what this is about?

7 replies

Jan_Mantau
Superuser
Forum|alt.badge.img+26
  • Superuser
  • 965 replies
  • March 28, 2025

Can you post a link to such a segment?


Forum|alt.badge.img+1
  • Author
  • Hub Rookie
  • 2 replies
  • March 28, 2025

This is the one in my example  https://www.strava.com/segments/4662217?filter=overall&gender=F

But there are more, with maybe just one athlete appearing twice. This one had three..

 

edit:  https://www.strava.com/segments/16224781 


anchskier
Superuser
Forum|alt.badge.img+28
  • Superuser
  • 606 replies
  • March 28, 2025

This sounds like a new glitch showing up.  I had that happen to me just a week or so ago and had to reach out to Strava support to have them refresh the statistics.  It wouldn’t fix it when I tried from my end.  They were not able to say why it happened, just that it was a mistake and my instance was fixed.  If it is happening more frequently and with others, it should be reported to Strava Support through a ticket submission so they are aware of it and can look deeper.


anchskier
Superuser
Forum|alt.badge.img+28
  • Superuser
  • 606 replies
  • March 28, 2025

@Cristina_P - Wow, I see what you are saying.  At least 3 people just in the top 15 are doubled up on there.  I would send a support ticket to Strava to have them look into it.  Maybe mention my support request number (#3271856) so they can see that it isn’t just an isolated occurrence.  

On a side note, that segment is terrible!  Wish people would use better GPS data when making segments.  That track is all over the place.


Forum|alt.badge.img+1
  • Author
  • Hub Rookie
  • 2 replies
  • March 28, 2025

I will send a ticket.. Thanks!

Yes… that one looks weird now because the road no longer exists, I think. They’ve built a new road that goes straight. That’s a different problem too, because I don't think there is a way to "flag” a segment for being inaccurate or no longer relevant.. for various reasons.


Lola
Community Manager
Forum|alt.badge.img+25
  • Community Manager
  • 168 replies
  • April 11, 2025

Hello ​@Cristina_P and everyone else - thanks for providing all the info on the possible bug.

 

Our team internally is aware of the issue and they are investigating it further. We will circle back on this thread when we have any updates. Thank you for your patience! 


Forum|alt.badge.img

Same issue on this segment

https://www.strava.com/segments/12174607


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings