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Missing Time Display

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My activity record on Strava decides to omit the time on every third or fourth run. They are all conducted the same, there is no correlation between whether there are achievements displayed or not. It has only started in the last six weeks or so - is it just a bug?

It is not an issue of elapsed vs moving time - I just get no time at all, only distance and pace or elevation (if a run in the hills). I upload via Garmin connect but it has never been an issue for years prior. All apps have been updated.

I have tried editing the events and selecting ‘race’ or ‘long run’ but nothing has the time displayed on the home page. Two days of similar runs, one with time and the other without - both conducted the same way.

Any ideas?

 

 

Best answer by Marya

Hi CM-Adelaide, 

Thanks for writing in. The activity data you see on your activity feed entries may be slightly different from activity to activity depending on the activity type and the data itself. For example, for a running activity, the elevation will appear in place of pace/speed if the elevation gain is greater than 100ft per mile.


The information you see may also be dependent on the length of the text. For example, if you are not seeing moving/elapsed time this may be because the achievements take up more room on the screen, and therefore the next set of data is not displayed since there is limited room. You can always see full details of your activity by clicking into the activity details page.

Let us know if this helps!

Best,

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Marya
Community Manager
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  • MaryaCommunity Manager
  • Community Manager
  • 74 replies
  • Answer
  • August 23, 2023

Hi CM-Adelaide, 

Thanks for writing in. The activity data you see on your activity feed entries may be slightly different from activity to activity depending on the activity type and the data itself. For example, for a running activity, the elevation will appear in place of pace/speed if the elevation gain is greater than 100ft per mile.


The information you see may also be dependent on the length of the text. For example, if you are not seeing moving/elapsed time this may be because the achievements take up more room on the screen, and therefore the next set of data is not displayed since there is limited room. You can always see full details of your activity by clicking into the activity details page.

Let us know if this helps!

Best,

Marya | STRAVA | Community Hub team
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  • Bucks
  • Hub Starter
  • 1 reply
  • December 15, 2023

Hey Strava,

Im getting the same issues in runs I don’t think its the achievements issue suggested as you can see it still shows on a run with 28 but not with 2 

 

 both are viewed on the same page. Same run. I know I can open to see the time but I like to see on the activity page and not sure when it’s missing on what but not the other 😞 

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    Picnic
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  • Hallandrew
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  • 1 reply
  • January 2, 2024

Hi, did you solve this issue? I’m also facing the same…

Marya
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  • MaryaCommunity Manager
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  • January 2, 2024

Hi @Hallandrew and @Bucks, thanks for flagging and letting us know. I've chatted with our team, and in order for us to best help, please submit a support ticket so we can take a closer look at your specific cases. Thanks!

Marya | STRAVA | Community Hub team
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  • rk8684
  • Hub Starter
  • 1 reply
  • January 27, 2024

hi Strava 

i also experiencing the same issue. i ran on 6 Jan it was still there and suddenly gone on my run activity on 8 Jan. I can only see it when open the app in PC but not on my phone. really want to see the time on the activity page again. 

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  • Davidlp12
  • Hub Starter
  • 1 reply
  • March 25, 2024

Having the same issue where the time is not displayed on the App main screen. There is plenty of space for the information to be provided. The time is showing on the web and in the analysis section of the App. It looks like a software issue to be honest. Any updates on this as one of the key features of strava is the time. 

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  • 2862_2
  • Hub Starter
  • 1 reply
  • March 27, 2024

Hi,

Please help, how to set strava app to display KM, Ava. speed and time spend for the activity. 

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  • jrschuler
  • Hub Starter
  • 1 reply
  • January 21, 2025

Hey.

I’m facing the same issue in my two recent runs. Time has not been displayed. I can assure you there’s enough room between pace and achievements. Time would fit there certainly.

How do you guys solved this issue?

 

thank you.

 

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  • Picnic
  • Hub Rookie
  • 2 replies
  • March 11, 2025

Hi, this was raised about a year ago and there still does not appear to be a resolution for it.  

I seem to have a few runs completed where the activity time is completely missing for no apparent reason. One of my activities it was there previously but now it is gone.

I’ve seen something about the amount of space, but this is not the issue at all. There is enough space, the detail is just not there.  I’ve uploaded two examples where you can clearly see the run with the time displayed has more achievements than the run without the time.

This is only when on the mobile app on the main activity feed. You can see the time when you click the activity but most of us just want the time on the main page so it can be seen when scrolling.

It is a small issue but very frustrating. Please resolve it.  If you need to omit details from this area, omit the achievement badges as this is less important than the time in my opinion.

 

Would be grateful for an explanation as to why this happens and only on some activities. Again nothing to do with the amount of space as there is plenty of space on this line.

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