[Archived] Athlete Community

I can’t see my heart rate data in any of my activities. The synchronization between Garmin Connect, where everything is recorded correctly, and Strava is turned on.

Hi,I enjoyed visualizing the global heatmap in external programs like QGIS. Importing the map was possible through accessing the website cookies to obtain the specific login session details.It seems like this is not possible anymore during the last two weeks (access denied). Is there any alternative/new way to access the global heatmap for visualizing in external programs?

All Apple Watches are equipped with a barometric altimeter, so I don't understand why Strava doesn't take this data into account and recalculates everything with uncertainties. Will elevation data ever be taken into account?

I want Strava to automatically tally miles on my running shoes when I select Running, and add miles to my soccer cleats when I select Football (Soccer). Seems like I want to add Football (Soccer) as a Default Sport, but maybe there’s a better way?

Hi mates,I try to manually calculate the max speed of a small segment and I don’t get the same value as show on strava.I joined the GPX. (gpx.txt) or the JSON point bellow can be used to replicate it. { lat: 46.2873437, lon: 7.4867482, time: "2025-03-13T17:26:35Z" },{ lat: 46.2873455, lon: 7.4867516, time: "2025-03-13T17:26:36Z" },{ lat: 46.2873491, lon: 7.486762, time: "2025-03-13T17:26:37Z" },{ lat: 46.2873544, lon: 7.4867875, time: "2025-03-13T17:26:38Z" },{ lat: 46.2873642, lon: 7.4868367, time: "2025-03-13T17:26:39Z" },{ lat: 46.2873739, lon: 7.4868956, time: "2025-03-13T17:26:40Z" },{ lat: 46.2873885, lon: 7.4869504, time: "2025-03-13T17:26:41Z" },{ lat: 46.2874045, lon: 7.4869974, time: "2025-03-13T17:26:42Z" },{ lat: 46.2874034, lon: 7.4870324, time: "2025-03-13T17:26:43Z" },{ lat: 46.2873929, lon: 7.487055, time: "2025-03-13T17:26:44Z" }

If i Ride up a dirt road with my bike and register it as an Ride, will it be on the same segments on that road that if I had registered it as a gravel ride or a mountainbike ride? Or is it different segments for all 3?

I used to love Strava media upload flow. Crystal clear, not questions. I loved the fact that it was possible to preview a picture just by having a prolonged press on it.What was not my surprise today when I tried the updated media upload flow… It felt like an effort to simply upload a pic!It seriously makes me wonder if Strava is testing any of their latest features. The past weeks have been an absolute nightmare. I’m a paying subscriber and I’m seriously considering cancelling my subscription. It feels like everything I liked in the app is being torn into pieces.

Bonjour,jusqu’à présent je me connectais avec facebook à strava.Je souhaiterai remplacer cette connexion et le faire maintenant grâce à un email. Quand je fais changer l’adresse email, que je donne mon adresse mail faceboo, on me demande un password que je ne connais pas…Si je passe par l’option “recevoir un code” je ne recois jamais rien, même dans les spam. Savez-vous si une solution existe ? Cordialement

Is anyone having problems with swim data transfer, from watch to Strava? I have a Suunto vertical and the swim data has started posting massively inflated times, thousands of hours per swim. This hasn't previously been an issue. 

I use the Huawei Health app and sync it using both the Huawei Health and Health Sync apps. The sync is reported as successful, but no activities appear in the Strava app. Please check and help me.

I have an pixel watch 2 and I start my runs using using my watch and the Strava app. However, when I'm running I would like to have audio cues that tell me how far I've run or for how long I've run. I do wear earphones that is connected to my phone and I still don't get any audio cues

Strava App in my samsung galaxy watch 6 stops the activities like pilates, weight training at around ten mins by itself.

When I view an activity - either mine or a followers - I can see a map displayed with the route. But if I click on the map in order to look at details, the map disappears. I am just left with a trace of the route, on a white background. I'm using the Strava app on an Android phone - Samsung S18.This has been happening for approx 1 week. I have tried deleting and reinstalling app but problem persists. Any help please?

I just finished a race, and was tracking my progress both in Strava (via my phone) and Apple Watch. Upon finishing the workout, the one in Strava uploaded automatically and I only added the one from Apple Watch an hour later. I decided to keep the Apple Watch version as it included my heart rate data, so I deleted the Strava version. However, all of my PR and segment achievements were assigned to the Strava version!I’ve used the “Refresh Activity Achievements” tool in the activity menu, but to no effect. My PR is still listed as a second-best effort. I was able to successfully update the All-Time PR section, but not in the individual activity. Any ideas?

The directional arrow of the Strava map while riding a bicycle trying to follow a route I created is off by at least 90 degrees. Makes trying to follow a route nearly impossible. You need to keep using your fingers to “twist” the map to the correct direction of travel. It’s my understanding that the blue directional arrow should alway point in the direction of travel(top of phone). It used to work several versions ago. Yes I am using the latest firmware and iOS . It is not my bike or phone as it is working with other apps. See attached photo. I am gearing up for another year of riding but if the map directions don’t work I will need to cancel Strava and use another way finding app. Any suggestions?

I have always been able to post emojis on my free Strava account activities. However, the option to do so has disappeared. Is it possible to restore this?

The time of workouts uploaded from the Dafit app is doubled in Strava. The distance is accurate. What could be causing this?

I had the AI analysis, then it suddenly went away. In other posts I’ve read, it seems like I need to ask support to turn it back on, so how can I do that?

I am not showing the avalanche shaping or slope angle map layers in my account despite having a premium subscription. I’ve also removed and redownloaded the app. How can I get access to these features? 

How do I get rid of all this segment crap on the map?  (iOS app)

Hello, in the Strava app on Android I am trying to unsubscribe from a user I was previously subscribed to and I can't. I click "Unsubscribe" and news about this user comes again. I don't want to hide the news about the user, I just want to unsubscribe.

Hi I brought a new phone, went to sign into my normal account, but it seems like I’ve forgot the email and password. And also don’t have access to the email I created the account with.  i have the Strava ID that’s all I seem to have. Also if I view my account from another strava account it has removed my profile picture.  I have an active Strava plus’s subscription on this account so really want to use it  I put a request in via Strava support but the ticket just gets closed as soon as I send it.  please help James 

Hi,I’m in the process of closing my Google account.This is how I currently login to Strava.How can I change the email address associated with my Strava account and set a new password, so that I don’t have to login using GoogleThanks

O PIOR SUPORTE QUE JÁ USEI ATÉ HOJE É O DO STRAVA. HÁ MESES ESTOU COM UM PROBLEMA DE ACESSO E GRAVAÇÃO DAS ATIVIDADES. QUANDO ESTOU EM UMA ATIVIDADE, O APLICATIVO FECHA SOZINHO E NÃO ENTRA MAIS, E QUANDO ENTRA, O QUE É RARO, MARCA A ATIVIDADE INCOMPLETA. AS RESPOSTAS SÃO AUTOMÁTICAS. E NEM SEMPRE FALAM SOBRE O QUE TENTAMOS RESOLVER. DEVERIA TER UM CHAT PARA PROBLEMAS QUE NÃO TEM NAS RESPOSTAS PRONTAS! ALGUÉM JÁ PASSOU POR ISSO? FICA A PERGUNTA E A DICA!!!

I am unable to sync Samsung Health to Strava - Galaxy Watch 7The workout does contain GPS data.I have enabled the Strava Setting in Samsung HealthI have reinstalled the app multiple times.When I follow the instructions on the Strava app which takes me to a browser page with instructions(which I follow) and takes me back it says: “There was an error connecting your device”I used to have the same issue on my previous phone and also when I used an Amazfit device(Thought it was just cause it was a cheap badly supported device)Could it be an issue with my account?