[Archived] Athlete Community

I have an Android phone and I use the mobile app to record activities on Strava. On my last two activities, I hit 'record', did my walk/bike and when I went to hit 'finish' I got a message saying that Strava encountered a problem and none of the walk/ride had been recorded. On both occasions I had mobile data on, had checked the GPS signal was working when I hit record and was within city limits. I restarted my phone after the first incident and it still happened. Has anyone else had this issue and been able to resolve it? Cheers!

What is the current approximate Strava support response time to review an open request? I have a Request #3039652 that I initiated more than 3 days ago. 

looks promising so far.

I login with my APPLE ID at the first time, then I changed to a Android phone...I have to login with a email address, my current email address is a strange long address ending with @privaterelay.appleid.com, I want to change the email, but even with correct password, it always shows something like 'you account is temporary restricted, please try login later', how could I solve it.

I slept nine hours last night for the first time in recent memory, and likely since I started my climb from 40 miles a week to 100 miles a week around two months ago. This sleep logging is actually a noteworthy "activity" and since Strava is my only social media, and I'm trying to be more social, I felt like it was worth sharing some sentiments. As such I decided to do a write-up on the experience of the marker leading up to, and my adjustments afterwards. The aforementioned mileage increase was initiated after conversing with a valued high-mileage friend, slash mountain muse, regarding some issues they were experiencing in life. Issues that I perceived to be directly, and indirectly, a result of stress load in part due to a running routine. I have also  been waiting in tow to make a leap to normalizing more trail miles for years. I moved myself near trails and tailored a work schedule for trail running over the last seven years, but more s

Translation: How could Strava help obese people who are just starting out on MTB?

Is there a way to ride a loop, make that whole loop a STRAVA segment, and then have it give 1st, 2nd, and 3rd medals? The latter may be automatic, based on leaderboard.

Strava is a cycling community, right?However, it is easier to host a ride via my town's local facebook page than via Strava, it seems. There are clubs, yes, but only club owners can host events, right?Or am I missing something?I'd just like to have a feature where I could just post "50km ride, 18:00 o'clock, meet at XYZ".

pleasee helpp i really need my money refund i really need to use it for my groceries Strava ticket #3012642 1 year subscription strava that is my support ticket pleasee help mee refundd...

Hello. I use Strava on my iPhone and Apple Watch, and have it connected to the Health app. It imports activities recorded with the  iOS activities app just fine. But if I record a workout with a 3rd party app which writes to Health, Strava does not import it. The workout is visible in Health and activities recognizes it. Is this a known issue? Thanks!

I am receiving a notification that my Strava account is temporarily suspended when I try to log in from my computer. Strava works just fine on the phone. I'm trying to export date from my second profile and merge the accounts and I need the computer browser version for that. I know for a fact I did not enter a wrong password. Please help. Thank you!

I wanna ask about this, i did a run on treadmill but the result was not synchronized/sent to strava. is there something wrong with it or explanation? before i did an outdoor run it was fine, it was synchronized and the heart rate also show up in strava. and also, i just did a custom running course from the huawei health app, when i start the course, its automatically sync to my watch (huawei band 9) to record the run. but, the result also was not synchronized/sent to strava? is there any explanation?

Hi Im doing a 12 hour hike using the  strava app, any recommendation on how to keep the battery lasting on my apple watch

It seems like the sizing of the bubble chart in the Training Log might be fixed? If so, we can’t see the scale. It definitely varies by activity.  For example, if the activity is “Run” and the distance is 5 mi, the bubble might be x1. If it’s 10 mi, then x2. If the activity is “Hike” and the distance is 20 mi, the bubble will be x1. However, at a distance of 30 mi the bubble still seems to be x1.   Could we have relative scaling based on our range of selected metric? Attaching a screenshot of what mine looks like on a 3 month long hike/kayak adventure.   

I would love to see something implemented to remove the junk recordings off of the challenge leaderboards and segments. For example, right now the top athlete on the July Half Marathon run challenge says that person ran 63,000 miles with a 0mi pace. Clearly something went amiss and that record shouldn't be above

Hi guys! I have an issue, since yesterday, facebook keeps deleting mi sharings from strava, why? I've made reports, now i am wainting for their response. 

Am I able to see my cumulative step count in Stava? 

Hello - I've been added as an Admin to a Club, so I can approve membership requests. However, we still cannot clean up the club (this club is tied to an office-based club) because the identified owner no longer has access to their account.I've messaged the previous owner, and they have confirmed that the club does not appear in their dashboard so they cannot transfer ownership.What remedies do I have for this situation?

Hi all, I'm trying to use the relative effort. But I was noticing a big difference in relative effort between 2 pretty similar activities:  The lower is from september 8th and the upper from september 15th.  So, in the upper activity I ran a little bit longer in zone 2 but way less in zone 3 and my relative effort is much higher. Are there other things involved in the calculation? What am I missing? I must admit that my heartrate zone where accidently set back from custom to automatic between the 2 runs. I put it back to custom (after the run) which changes the upper graphic. I think the relative effort score didn't change.But still, the heartrate zones during the last run (on automatic base) were slightl

I was trying to signin after being off Strava for a while and could not remember the password. I finally found it and changed the password but it still doesnt let me in. Its been over 24hours. I emailed support and cant get a response. Not sure what to do at this point. 

I have got some messages like a scam a few days ago.I reported as a scam to you, so I would like to know whether it was a scam or not.If you'd like to contact me, could you please send e-mail.Thanks.

Hi, I have an old friend that i have a concern about. Her activity numbers on the desktop home page have remained unchanged for an extended time. Her setting is private. Does this necessarily mean she no longer using strava? thanks for any help? DeeM

In the web app is there a way when viewing an activity to auto-hide or one-click hide all segments that are not my own private ones?I ride the same route a lot and I have about 12 segments of my own that are starred. Since it's a heavily used trail, when I view an activity my own segments drown in the sea of random segments that others have created and made public. I literally have 40+ segments that I don't care about. I can hide them 1 by 1, but that's tedious and on my next activity in the same place it's the same again.Any current options to avoid this segment overkill?

I've been marking rides to and from work as commutes pretty diligently, but I see from various reports on the site that commutes can be hidden, which makes me think maybe they aren't meant to be treated as significant exercise? I ride as hard on commutes as I do on non-commutes, just that my destination is work and I have paniers on my bike for a change of clothes, laptop, etc. If anything, that little extra weight burns a few more calories, I'm sure.Would others count these as commutes? It is a little neat seeing how much CO2 I saved by not driving, though that's not really why I do it.

I open three incident ticket and I still waiting for any action from Strava team support. I’m the only one?here my problem Unfortunately, I remove my Facebook from my Strava account. I want to use my e-mail address for Login. However, I can’t log any more on my Strava account. I have more then 10 years of activities.My old Facebook account email  is no more is service) Here à copy of my last payment on August 24 for my annual subscription. Could you link my old Strava account to the following E-mail : and send e a link for a password reset?I’m still waiting for any answer for the 3 incidents I opened regarding the problem