[Archived] Athlete Community

hi. im having trouble with connecting mij garmin edge 830 with the strava app. notification error 401 cant connect is popping up.  can i get some help? logging in with email adres apps are up to date.wifi of mobile connects makes no difference  bluethoot is connected. please send help! ps sorry for the bad grammatichs, greetings from holland! 

Hi.  Can anyone please tell me if it's possible to get audio direction prompts whilst running a route I have created in maps?  TIA.

All of the sudden no heart rate data.  And this is the foundation for relative effort and fitness. I tried to manually upload the file but Strava would not accept a duplicate file. Any ideas? 

 My Progress page is not updating. I have tried logging out, restarting my phone, uninstalling the app and nothing is fixing this issue. Applied latest update yesterday. Any ideas on if this is a known issue in latest update?

Hi I have a problem,I cannot connect to strava routes. I have tried many times unfortunately without success. Deleting the app / changing wifi / factory reset does nothing. When I try to log in via facebook I get a message that the security of my account via facebook login in the built-in browser is disabled. When I try to log in via email address, I get an authorisation message Connect IQ Routes Export to connect Strava, -> press Authorisation -> on the phone: login process completed return to garmin device. ONLY the Edge 830 shows "Trouble connecting to the server Error Code:401". Please help  

Hello all, Tried a speed run today with specific laps/intervals (18 total). I have an Apple Watch Ultra and I'm using the Nike Run Club app. While the laps are all recorded on the Nike Run Club and show up in the run on the app, none of them uploaded correctly on the Strava app, which just showed the splits/kilometers, as if I were doing a regular run without any. No "laps" toggle on the side either. Is that a bug from my end, or the Nike Run Club app just does not upload the laps on Strava? The native app from the Apple Watch does show the different laps and intervals if you are doing any on Strava once it is uploaded from the Apple Watch native app to Strava app. Thanks!

Hello. There is probably an easy way to do this, but I think there needs to be a button to change the view back to a direct overhead vs tilt. I live in a very flat place where the tilted view is never that interesting. However, I do draw a lot of routes on my phone. Sometimes the screen gets tilted and for the life of me I can’t get it back. If there was a button or if you tapped the compass twice it would be nice if this changed the tilt back.  Thanks!

Hello, Is there a way to customize the list of sports to choose from when we start a new activity? When I want to select a sport on my watch, I see a whole bunch of sports I don't practice (for instance, skateboard or Alpin skiing). I would like to see only the ones I practice (4 or 5). Thanks! Jo

Hello, There is no option for Strava Wear OS app to connect external HRM. Why there is such thing on Apple Watch and not on Wear OS. Google Fit also has support for external HRM, but sync with strava gets data messed up. So I rather use native Strava app with external HRM. When there will be such option available?  

For some reason elapsed time will be sent to fitness instead of moving time. This is frustrating because strava will show moving time and the correct pace while when it syncs to apple fitness it will show up as elapsed and the pace will be off. I know I can just finish the activity on the strava app on my watch but when you’re gasping for air and bent over at the end of a race it’s hard to do that right away. Anyone know if I can somehow edit the time that strava sends to health/fitness or is this just something I can't change.

Hi ThereI've downloaded all my activities from my old strava account and now tried to upload them again in my new profile. I'm doing triathlon, so there are a few multisport activities. While uploading the files strava ist mentioning "xxxxxxxx.fit duplicate of Morning swim". So far so good. But then checking the activities, all those files are uploaded twice. Is there a solution to get them only uploaded once?Thanks and regardsBen

Happy September & welcome to the Community Hub! For those of you that are new here, we’d love to extend a warm welcome to you. If you have an idea, check out our Community Guide to Ideas. Want to join discussions or ask questions, check out the New to Community: Ready, Get Set, Go! post. And to those of you who have joined over the last two years, thanks for helping grow our community! We appreciate you! Here in the Northern Hemisphere, September marks the last days of summer and the first days of fall. The September Equinox will be on September 22 this year marking the start of shorter days and cooler weather. 

Hi all,I'm trying to add my heart rate information from my smartwatch to a Strava activity. The Strava activity was uploaded from my stationary indoor bike.I tried the following two methods:Method 1:I exported both actives as FIT file and tried to combine these files with "GOTOES". The FIT files have been loaded correctly, and also the merging looked good.When re-uploading the combined TCX file to Strava I noticed that the "laps" data is wrong. My stationary bike is listing the different watt intervals as separate laps.Working:    Broken: 

This issue is happening again periodically. Whilst there wer some slow updates following the recent server issues, I've two over the last couple of days which aren't showing up on my heatmap. I've tried changing sports and then resetting to no avail Funnily enough on both today and Friday when the no-shows have been recorded I've done another activity which does correctly show up up. On Friday the first activity showed, but not the second. Today it was the other way round. I'm getting a bit fed up of this.

Hi Team! Submitted a support ticket, want to know how long before activity if/can be restored.Thank you.

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial at first, but accidentally i was billed for a yearly subscription and out of panicking i deleted my account because i cant cancel my bill on itunes (im still billed but i havent pay yet), i know that account deletetion is irreversible so i am confuse do if i have to pay for a year for that account that has been deleted, i created this account for reaching out, please help thanks

  Hi, I have paid yearly membership fee but still no membership rights. Pls help check. As far as I know, there is a term that the fee can be refunded if to cancel within 14 days after paid. Pls help process as i have cancel this subscription. Thanks a lot! 

For some reason my trail runs are not synced to Google Fit. When I changed the type to Run and changed the text - then it was synced.Is there a filter on Strava side which workouts to send or is the filter on Google side which workouts to import?Rgds Mikael

 Hello fellow sport-enthusiasts, I've started cycling three years ago and discovered Qoms. I love chasing qoms and gathered about 2000 of them in the those three years.Now *every* ride when I earn Qoms about half of them do not show up in my Qom results.When I go on my PC to a specific segemnt on which I am the Qom I do not get it, even if my time is much lesser than the current Qom.***What I have tried so far:- refresh results (both on the ride and on the segment page)- wait 14 days for Strava magic to happen- label my ride as a 'canoe-trip', refresh and turn it back to a bicycle ride and refresh- smacked my keyboard hard to my deskAll of this does not work.I emailed Strava and they could not help me. Just told me the 'canoe-trip-trick'.***Who has a brilliant idea?(I have added some examples for clarification and OF COURSE my rides are 'public')

Hi and help!I uploaded an activity and smashed a CR but a day later the activity disappeared and I can’t find anything. The other two guys I was with still have their activities but my activity has disappeared from their feed too. please help!?ThanksAl

Hi All, I changed my workout patterns entirely and play tennis 4-6 times a week but want to track my cardio performance etc. I play competitively now but in my strava it only offers me to switch a default to cycling. It does, however, let me manually change activities to Tennis once they are registered. My activities are tracked on my Garmin and auto-upload.  Any help, workarounds, or alternative ideas for those mainly doing non-triathlon sports are welcome. 

There's been a couple occasions when I wanted to edit my ride route after the ride was complete and there is no ability to do that.  A couple examples:The GPS tracking gets screwy and the shown route is actually not the route you took.  I'd like to be able to straighten out the screwiness after saving the ride.I forget to unpause a ride which removes all route info until I resume.  When a ride is resumed, Strava will draw a straight line from where I paused the ride to where I resumed.  I'd like to be able to fix that after completing the ride.

Is there, or could there be a way to do this? You can obviously filter on the map for your KOM’s or starred segments, but say I want to poach a KOM from someone, but it appears you need to view a list of their KOM’s and individually check which ones are close

Hi,I have a Huawei Fit 3 watch.I noticed that in my Huawei Fit record, my calorie reading is 1300+.However in Strava, it saya 400+.May I Know why is there such a huge discrepancy?I do not have such problem in my Garmin Forerunner 245.Thanks. 

Hi all.  Not long ago I could start a MTB ride on my Garmin Fenix 6 and 7 and it would start a livetrack (auto start), then I could go into strava>record>beacon, and grab the url of the ride to share.  I did not need to start a recording in the strava app because, of course, it was getting it from Garmin.  This made perfect sense. Now, no matter what I do, I cannot get a share URL for a ride to work unless I start a ride as well in the strava mobile app.  Even if I have a couple contacts with phone numbers, it does not send.  If I share the strava beacon link, the receiver gets the attached screen saying "status activity not started".  I even tried setting my phone number as one of the safety contacts thinking I would get a text of the beacon url to then put into our group rides via "whatsapp" which is the use case.  To make it work I have to record in the app, then it will show a live ride.