[Archived] Athlete Community

I accidentally enabled web sign in by receiving an email code - and I can’t find a way to change the sign in method back to password. ...How do I get this changed?

Depuis 1 mois, lors de mes activités (velo, rando, course à pied) la durée de déplacement de mon activité ne correspond pas au temps réel effectué.Lorsque j'accède aux statistiques de l'activité, ou je sais ne pas mettre arreter , la durée de déplacement et la durée temps écoulé n'est pas du tout la même.Une course à pied d'1h10 sans arrêt, mon temps de déplacement est de 27 minutes.Ou est le problème et comment le résoudre?Merci de vos retours. 

Hello,I am used to embed some of my routes into a website and since tonight they are now impossible to show. Any idea why is that? Does it happens to you as well? Here’s what I get :  

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan. Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Moch Rapi Rivaldi

saya ingin meminta pengembalian dana sebesar Rp 609.000 untuk langganan saya yang dibatalkan? Saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum uji coba gratis berakhir. Uang yang digunakan seharusnya menjadi uang saku saya untuk kebutuhan sehari-hari dan biaya makan jadi saya minta maaf jika saya akan membuat Anda merasa tidak nyaman; Saya harap Anda dapat memenuhi permintaan saya untuk pengembalian dana. Terima kasih

At the top of my following list , I still see how I have favorited. But at the top of followers, I don’t have the few people that have favorited me anymore.I deleted and reinstalled the app. No change. I know they have me as favorite, but I can’t see the list. 

Sorry if this has already been resolved somewhere else. I can’t figure out how to search the knowledge hub. My wife and I share a Strava Premium subscription via the Family Plan. I have access to the Power Skills feature, but no matter what we try, she can’t get it to show up for her.We have: updated the app, removed/reinstalled the app, removed and re-added her to family plan, made sure she has ‘cycling’ set as default activity, confirmed the dat afrom her power sensor is making it into Strava (from Garmin Connect).Any tips? Thanks!

I noticed that someone recently asked that the minimum length of mountain bike Segments be decreased and the post was quickly archived by an admin on the basis that reverting Strava changes could not be discussed.I have some sympathy for the poster - I was also somewhat frustrated by the recent increase in minimum length of bike Segments from 300m to 500m.  In my area there has been some good competition over Segments about 400 to 450m in length but such Segments can no longer be created or edited (the change happened as I was working on a new Segment of about 450m - it now finishes closer to a T junction than I would like but editing is no longer possible).I don't remember seeing any requests from Strava users for such a change in the previous Strava Support forums so I wonder if someone at Strava could give some background to their reasons for making the change and their methodologies for determining minimum Segment lengths for each Activity type ?  Clearly

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Why can’t the activity type indoor cycling not be chosen on the iOS app? On the Apple Watch this is indeed possible.

I’ve just bought a Subscription via the App on my Apple. It runs for a year. All my family have just started running so I want to upgrade to a Family Plan so we can enjoy the journey together. But, having read you can’t upgrade, I need to cancel my new account and wait a year for it to expire, then sign up to a Family Account? Seems daft… Can I cancel, then use my same account details to sign up a new Family Plan, without loosing my runs so far?

New premium user here.Been enjoying the maps feature to discover new routes in my area. Its all been working great.But suddenly when using a route to follow I have a problem where the map just stays in a zoomed out state, re-center doesnt work either.So I press start and it doesn't zoom in and track me along the route so I can see when I need to turn etc. It just stays zoomed out showing the whole routeBut If I come out a screen and go back in its does zoom in but doesn't track me or re-center my position. It just stays on the point on the map I initially zoomed into...So now I have to manually move the map along the route myself so I can see where I'm going and need to go next. it does follow my position along the route fineIf I just press record without a route it does go into the zoomed in view that tracks me and keeps my position in the center.This all used to work fine. Is there some setting I've hit? I've had a look around the a

Just want to ask the group if you are experiencing the same thing as me. My Strava keeps on closing/crashing when offline but works fine when I have Internet. Does anyone have a similar experience or is it just me? Thank you!

Hi, I started noticing in the recommended "Who to Follow" section the title, "Fan favorite on Strava" below a person's name. When did this start and honestly, can I hide this concept? My issue is that it feels like Strava is rewarding the person who follows few people and has a lot of followers. Like someone who follows 30 people but has 3000 followers. Also, some "fan favorites" haven't posted in over a year; so they are "ghosts" who had a lot of followers. Anyway, the whole "Who to Follow" isn't something I care to see but mainly due to this "reward the cool kids" concept. Thanks for reading and any help.

Its a shame, strava is bowing to the facists US Leader and goes in line with all the big tech lackeys, licking Trumps boot. Strava says in the original post to put those maps back online:“Thanks for your post and sharing your thoughts. We’re not currently able to consider this idea and it will be moved to a status of Not Currently Planned.”It was there, so it only needs to be switched on. It always starts like that in dictatorships.

This has already been brought up in an archived comment, but because it is archived I can't upvote or comment on. So bringing it up again, because it is annoying. In exchange for the data I am collecting on your behalf, please let me use your app in peace. I am aware that the price is modest and I'm sure the perks are fantastic, but I am tired of being nickle and dimed by corporations like this.Me n Dwight Yoakim and the Open Road

I usually ride emtb and record my rides with older Garmin Edge Explore. It only has Ride, no eRide. After Garmin transfers data to Strava I change/edit it to emtb ride. Usually segments change to emtb but not always. I have tryed to change back to eMtbRide->Ride->eMtbRide. Does not help. Any suggestions how to edit Ride to get emtb segments? 

I’m on the second month of paying for a subscription but no subscription is active. I’ve put in multiple tickets but none have been answered. I’ve uninstalled and reinstall the app and I’ve even tried the restore purchase as multiple times.

 Hello, I've just found out I didn't cancel my subscription. Can I please cancel and refund the subscription since i dont really used it and I wont need it coming time and its a big chunk out of the budget? For your info, i did not use it almost 2 months now. 

Please help.I had no idea my free trial on Strava had ended and I was being charged . I have requested a refund , please can this be accepted as I cannot afford to pay for a subscription when I have not even considered using the app, this is really important, especially as Strava failed to notifiy me of any upcoming payments

Hi, I am trying edit a club event, however its always show “Something went wrong”. This only happened at Desktop Browser and its have been awhile. Anyone have same issue? 

Is there a feature making it possible to sort and filter according to the most used activity times? The activity types most used should be always shown on top?

Can I start Strava (Hit RECORD) at home and get the track me link to shareShare the link to people on the car ride to the Start lineand then at the Start of the race hit  PLAY/Start/Record arrow button and it will start my Run at the actual starting line or will it revert back to home location where I first hit Record?? I want to Start and share at home - get that out of the way and then just only have to hit the Play Button right at start of Race - 63rd JFK 50 11.22.2025 

How do I find instant workouts on my android strava app.  My husband has it on the top of his home feed (apple phone) but mine doesnt seem to have that feature on either the app or if I log in on the computer. 

Hi Team,Could you check for me please why my elevation stats from my yesterday’s ride don’t update on Elevation Challenge leaderboard despite it’s been completed and public, please?Thank you very much,Marcin Kulczycki