[Archived] Athlete Community

My Activity Feed on the Dashboard is missing on the desktop. It's there on the mobile app but not on the desktop.

Waarom kan ik mijn hartslag niet zien als ik mijn activiteiten upload? Deze wordt nochtans gemeten via mijn Garmin die weldegelijk verbonden is met mijn Strava. Bij de verborgen details zijn deze ook niet te zien. Ik kon ergens ook kiezen om al mijn vorige activiteiten aantepassen, maar dat heeft niets veranderd. Kan iemand mij helpen? 

Hi Strava Team, I’d like to raise an issue regarding my recent activity sync. I just completed 42.30 km — my first-ever marathon, and I intentionally went over the distance to make sure I covered it completely. However, when the data synced to Strava, it came up short, which is really disappointing after all the effort I put in. Please look into this and fix or adjust the synced distance to reflect the actual 42.30 km. I hope this can be resolved as soon as possible, as this run is very important to me. Your immediate response to this issue is greatly appreciated Thank you,

When I'm following a saved and downloaded route on Strava, the route disappears every time my phone screen locks.  When I load up the screen the saved route has disappeared.  I have to back tab and restart route every time.  This is very frustrating when trying to follow a route.  It's even more frustrating noting this problem has been going on for months and hasn't been fixed by Strava update.  STRAVA - WHEN WILL THIS BUG BE FIXED?

Hi. Earlier stratva app use to.work in my galaxy watch. Now a days i am getting message which says gettining gps fix. So i am not able to record maps details if I use this. Now when I use samsunh heatl app from mobile ot doesnt upload details in starva. Auto walk etc are uploaded. When i use samsung health run app from mobile ot uploads in strava. Why it is like this. And for getting gps fixed i have tried eveeything its not working. Reset, re install, permissions all are given

Dear Strava Support Team, I am contacting you to request the cancellation of an active Strava subscription on my account. I never knowingly agreed to this subscription and only became aware of the charge after the transaction was processed. I have submitted a refund request through Google Play and am currently awaiting the process, which is expected to take 1–4 business days. Here are some details that may be helpful in tracking my account: Amount charged: Rp 609,390.00 Device used: Android I would like the Strava team to assist me by: 1. Canceling the active subscription. 2. Reviewing this case and supporting the refund so that my funds can be returned. Please contact me if you need any additional information. Thank you for your attention and assistance. Regards,Qotru Nada Asyifa

Is there a reason why indoor rides on zwift or rouvy do not appear to have much, if any impact on the fitness score?  When I do an outdoor ride my score usually increases by 1-2 points but never changes after an indoor ride.  I have power and heart tracking when riding indoor so not sure why it doesn't seem to change my fitness score?

I’m having a persistent issue when trying to connect Strava to my Mi Fitness app. I go to Profile → Third-party data → Strava → Connect, and it redirects me to a black screen with a spinning circle that never finishes loading. It just stays there indefinitely. Everything else in the app works fine. All permissions are correctly enabled, both apps are fully updated, and I’ve already tried uninstalling and reinstalling them, as well as clearing all data and cache — but the problem remains exactly the same. Honestly, I find this very disappointing. I was seriously considering paying for Strava Premium, but with issues like this and no clear solution, it’s hard to justify upgrading. I really hope you can look into this and provide a fix soon. Thank you.

This was from today in the morning. I was just going around a normal oval shaped small track i think its like 1/8th of a mile per full rotation. Idk whats going on and why it did that mess. Its on the second floor of a gym maybe thats why? Is it okay for me to put my phone in my pocket while strava runs? Should i put the location to always on? I also have an apple watch so this makes it even weirder since it should be more accurate. I redownloaded the app and ill be seeing if the same issue happens again tmrw.

Using DaFit app to export data to Strava but it seems that every time there is a difference of 3 hours in the time of the activity (if the workout was done at 3pm, it shows 6pm on strava when exported). Also, sometimes the the distance on strava is almost double of what it is on the app (with the start and end point tied up together somehow)How to fix this?

Let’s consider the following two fairly popular segments in my area - they are the same segment but in opposite directions:  Even though these segments are on literally the same trail that crosses the hill, one of them can be synced as a live segment and another one can’t. Both of them contain both uphill and downhill sections, but the two ends of the trails are at slightly different elevations, so it ends up having a bit more climbing than descending in one direction than in another.Do you think that it is arbitrary that Strava allows one of these two segments to be synced but not another? Does it even make sense to apply this limitation to running segments?To giv

I’ve been using Strava on my Android phone(s) for a decade and this week the app won’t open on my Moto unless it’s connected to Wi-Fi or has cellular coverage.  If I have bars or Wi-Fi it owns just fine, if not, it doesn’t.  I deleted the app and reinstalled it from Play Store with no change.  Since most of the time my activities are remote this is a hassle!  Ideas?   TIA!

Steps:Connect external bluetooth HRM (in this case polar’s arm band) to Apple Watch Do a workout on Apple Watch using apple’s app. Import to StravaWorkout on Strava did not contain any HR data! I do get HR data if i don’t use an external HRM though. If I look at the workout in the apple fitness app, i do see the HR data from the external HRM.I believe this is an issue with Strava only selecting the HR data from the Apple Watch source. In Health App → Heart Rate → Data Sources & Access, you can see the Data Sources, including any external HRM. Note: this happened today, but yesterday it did work.Note 2: just did a test again and seems to work 💀still weird why that one run didnt

When I sync my ski activity from Slopes to Strava, the lift ascents are being counted as ski runs. In Slopes, runs and lifts are correctly separated, but Strava merges them, which inflates total distance, time, and elevation stats. It seems Strava isn’t recognizing Slopes’ lift/run data properly.  

在android app 中引导用户去授权  https://www.strava.com/oauth/authorize   Intent intent = new Intent(Intent.ACTION_VIEW, Uri.parse(authUrl))startActivityForResult(intent, 100)当用户点击授权后没有回调到app中获取code,请问如何解决，谢谢!  

Hola,Tengo un reloj marca Huaweii que se vincula con Strava pero solo me deja pasar la actividad de carrera, el resto he de pasarlas de forma manual. Cuando voy al gimnasio, no me deja especificar al introducir de forma manual la actividad ni las calorías ni la FC que me ha calculado el reloj. Lo veo incongruente con que, por ejemplo, sí que dé la opción de introducir km en la opción de “entrenamiento con pesas”.Por tanto, ¿sería posible que al introducir una actividad manual se pueda introducir el dato de kcal y el de FC?Me ocurre lo mismo con natación, Strava no me deja pasar directamente la actividad y siempre tengo que volcarla de forma manual, pero al introducir los datos no puedo introducirlos todos y la actividad queda muy vacía.Gracias. Un saludo,Eva

Hey, Community! I recently sent an email to a Strava “Community Specialist” who had helped us in the past, but I got a bounce back email… so, I came here to pose the questions! Or maybe, there’s a “Community Specialist” out there who can lend some guidance:: I am one of the Admins on the BikePGH Strava Club and I wanted to reach out with some questions as we prep for our 2026 events season. BikePGH (Bike Pittsburgh) is a 501(c)(3) nonprofit organization and we love using our Strava Club to help get the word out about rides we organize in our area. Earlier this year, we wanted to set up Challenges, but quickly realized they are way out of our price range. We would love to promote our rides and attract new audiences to our Club, and we have a small mar

I've been using Outdooractive (formerly ViewRanger) for several years now. I decided to sign up for Strava to check it out. It looks like it might be a better option for what I need but I'm having a little problem moving over data.I exported all my "tracks" from Outdooractive to GPX files as well as FIT files. This was a pain to do one by one, but it's done. However, when I try to import them into Strava, it doesn't bring over the title for each, which is pretty important to me. If I open one of the GPX files in Notepad++, it correctly shows the name of the track within the <name> and </name> element tags that are within the <trk> and </trk>. But it doesn't bring them over into Strava's activity for the title - instead, it just defaults to things like "Afternoon Run."Is that expected behavior? I don't want to manually have to change all of these in Strava. Can I make changes to the GPX files before importing them into Strava so it'll carry

For months, people have been noting that routes disappear while in use, and saved routes do not show up in the app. What is the delay correcting these simple issues? 

What happened today with the GPS ? 

Bonjour à tous,Depuis plusieurs jours, j’essai de transférer mon activité garmin vers strava, mais rien n’y fait. Est-ce que vous auriez une solution ?Les donnés sont bien cochés dans garmin et le lien est bien établi entre les deux.En vous remerciant,

Training load has decreased by 7 points overnight and my activity from the weekend is now showing less than at the time of upload. Paying for a premium subscription and wouldn’t expect this to happen. Please advise Strava. 

BonjourMon activité du jour s affiche sur ma page mais pas sur le fil d’actualités pourtant je n’ai pas touché aux paramètres bizarre ? Avez-vous le même problème ? Faut-il attendre ? Merci d’avance

Hello is there a water aerobics activity ? besides swimming? Every time I choose swimming it’s not accurate. And if there’s not should Strava add an option for it?