[Archived] Athlete Community

When I set a user capacity this number is not shown for the members.I would like to have an option for a waiting queue for members when the limit is reached.(show queue amount and place for member in the queue)Increasing the limit or when someone does not reserve anymore they will be put in the list

Hi,I think there should be an option to disable activity memories and I am fairly sure there currently is not. I see there are other posts about this and directions to feature requests none of which seems to exist.I can think of a number of reasons someone may want to disable this feature:- One or more activities with a person who has died- Same as above but with a partner they have since left- Anything else where someone does not want reminders, a soured friendship, etc…- Worsening with age meaning you would rather not compare to your former self- Similar to above but you had an illness- On a counterpoint, many of the activities from however long ago are not of any note so just form feed clutter- And just plain "comparison is the thief of joy". You want the social features but would prefer not to race yourselfThis seems an easy an unobtrusive feature toggle to add. Why not just add it?ThanksDaniel

When trying to access my progress page. I have deleted the app multiple times and redownloaded it. I have powered off my phone as well while the app was deleted. I have logged out of the app and re logged into it, I’ve done all of the above at the same time and separately. I don’t know what else to do. edit: I also can’t do the strava transparent sticker anymore when I try to share I’m limited to ONLY viewing a 3d replay

On the mobile app when go from You » Profile » Subscription Overview, it states on my account “You’ve been a subscriber since August 2024.”However, I was billed today (March 3rd) for my annual subscription renewal. I went back in my email and see that this is the correct date for the billing - I originally signed up for annual subscription on March 3rd 2025. I have no clue where this August 2024 is coming from.I would like support in requesting processing a refund due to the misleading representations in the app which lead me to believe I would be due for an annual fee in August, not March.Additionally, I would like the Strava developer team to investigate this bug and fix it so no further users experience this same issue.

Do you lose your past activities /logs when switching to the family plan?

For a few weeks now I've been facing the following situation: in the Strava app I have notifications but no warning bubbles appear on the home screen. I've uninstalled the app, cleared cache and data, checked the settings but to no avail. What should I do?

Hello, I was charged although I canceled my free trial. Strava kept on trying to bill me again and again, therefore unathorized. It is also taking a long time to receive an answer about this. I sumbitted the tickets about my concern on why they kept trying to charge me and today they ended up charging me. How long does the wait times usually take? 

I’ve given up waiting for Strava to give us a way to show Elapsed Time. Some of you may already know this trick, hitting PAUSE and immediately RESUME during an activity (do this just once) and your run or ride will show Moving and Elapsed Time with just a second or two off the clock.   

The Galloway method is worldwide and used by runners in the thousands, why has Strava not taking it to the next level and have live interval walk run walk  capability 

I used to create (most of) my routes with the Squadrats plugin, which gives an overlay of completed ‘tiles’ and adds new ones in green while creating a route.It seems to be gone now… Does it still work? It is a Chrome extension (as well as some other browsers I believe).

Hello, I tried submitting a ticket because I had a subscription unauthorized. However, this system is very frustrating because it only says “Ask a question,” repeatedly. It’s making it very hard to do one so I finally got the AI Assistant to send the email to a specialist, not sure if that’s the ticket though. 

i want to request urgent my wrong subscription because i accidentally subscribed to strava. i hope you will refund it. thank you. Details:amount: 1500Order ID: GPA.3301-8758-8071-10273

​I believe Strava would benefit from more granular privacy settings for activities. Currently, the options are limited to Everyone, Followers, or Only You. Adding a fourth option—"Selected Friends" or a "Close Friends" list—would be a significant improvement. This would allow users to share specific workouts exclusively with a coach or a small inner circle without broadcasting to their entire follower list, balancing social motivation with personal privacy.

Saya ingin menggunakan password manual, tapi sistem hanya mengirimkan kode OTP. Tolong aktifkan fitur password untuk akun saya.

I’d like to merge an old account.  Unfortunately I don’t have access to the email address for the old account.  Once the data is merged to new account, I’d like to delete the old account.  Is this possible? 

Hi,I run a Club on Strava. Each month I create 5 other 6 sessions, which automatically send out email notifications to everyone in my Club. Today, out of the 6 sessions I created, email notifications were only send out about 3 of them. What happened to the rest? How do I easily share the events with everyone without needing to manually invite each person?Thanks,

I am currently using Google Login for my account. I need to set a manual password to sync with third-party apps, but the 'Forgot Password' email never arrives because I don't have a password set yet. Please trigger a manual password reset for my account."

When I give someone a kudos on my iPhone, When I refresh the page, it disappears and I have to do it again. It was doing it yesterday as well.

Login with Facebook is going to expire soon, but I’m not able to change nor confirm my email? In 2 weeks am I loosing my account?How the simplest thing ever “changing/confirming their own email account” is the IMPOSSIBLE thing in Strava? Does strava want to lose many account in one shot? 

My friend I run together at the same time, pace and using same watch. My strava results are different from her. My moving and elapse time shows different results, although we did not stop throughout the run. Additionally, I got 5:46/km pace and she got 9:12/km which definitely accurate than mine. We are using Huawei Fit 3.

On iOS, the app crashes/bugs out when attempting to save an activity posted by another user.The initial "Save" button works, but then the scrolling freezes and it’s impossible to reach the "Confirm" button at the bottom to complete the save process. This functionality has always worked in the past, but it recently stopped working. I have already tried uninstalling and reinstalling the app, but the issue persists.

My Strava post for snowboarding today didn’t upload until I got home from the mountain since I didn’t have great service. I tried to look up how to fix this issue so I turned off the indoor toggle setting on Strava.com and that didn’t change anything. I also noticed my max speed, vertical and runs didn’t post either, the only thing that is shown as recorded was the time, distance and avg speed :/ I’m super bummed about this and would love to have some help to get it figured out!

I have not needed to use the mapping facility since the New Year but when opening it up this week I find it has changed. Is this just my Strava set up or is it new. When I open Strava up all seems normal, apart from it being a bit slow. When I go to my routes to alter my standard routes and select one, it comes up in 3D, there is no option to change to 2D. When I click Edit the map goes to 2D. When I click on the route to change and try to move it, the whole map moves. I can now, I have found, click on a Waypoint and alter route but the whole screen changes from Editing to Building a new route. Do I have a problem or is this how it should be

Hi team,I wanted to float an idea that feels genuinely exciting and very “Strava”.Could we consider adding Litter Picking as an official activity type?At the moment, anyone doing a clean-up logs it as a walk or hike. But litter picking is its own thing. It’s movement with purpose. It’s time on your feet, miles covered, calories burned — but also bags collected, streets improved, parks restored.There’s a real grassroots movement happening here in the UK and beyond. Community clean-ups are growing fast. People are organising via WhatsApp groups, local clubs, schools, running crews. It already overlaps heavily with the Strava demographic.If this became an official activity, it could unlock some powerful dynamics: Dedicated leaderboards for litter picking Club competitions Monthly “most impact” challenges Streaks for weekly clean-ups Heatmaps showing

In December I renewed my annual personal subscription. I’d like to switch to a family subscription, since my kids want to start using Strava.From the Q&A I learned that I need to end my current subscription and wait until it expires before I can switch. Waiting more than eight months sounds rather unappealing.