[Archived] Athlete Community

New member here, My name is Sanjay. I love the subscription features.I have noticed some features like heart rate zones breakdown over months and years of training is not available on desktop log in but available on cell phone app. Is that true? Also noticed, Strava not calculating my total time correctly compared to Coros dashboard. Not sure how to fix it.

The amount of calories burned when I choose squash is vastly different from when I choose workout. For the same level of activity, if I choose “workout”, I burn 800 calories but if I choose “squash”, I burn 500 calories. I’ve uploaded my heart rate data to other platforms and figured that the “workout” mode is more accurate. Can you please fix this for “squash”?

It seems that activities tagged with "Commute" are not taken into account in the elevation and distance statistics? Do yo confirm? It sounds like a bug to me?

Halo Tim Dukungan Strava, Saya ingin meminta pengembalian dana atas biaya yang dipotong dari saldo GoPay saya tanpa sepengetahuan saya. Pada [tanggal], akun GoPay saya ditagih untuk langganan Strava, tetapi saya tidak mengotorisasi atau menyadari pembayaran ini. Saya yakin ini terjadi secara tidak sengaja. Berikut detailnya:Alamat email akun: rakaanjasmoro7@gmail.comTanggal transaksi: 01-02-2026Jumlah yang dibebankan: 610.000.Metode pembayaran: GoPay Saya mohon bantuan Anda untuk meninjau transaksi ini dan memproses pengembalian dana jika memungkinkan. Terima kasih atas waktu dan dukungan Anda. Salam,RAKANo: 0882008421670

When I go to the the map and i want to choose backcountry ski is not in the list, any ski related sport is not on the list.

Meu strava so tem essa opcao enquanto outros tem 2 ou 3 opcoes em png para pegar em png e colocar na foto. 

Meu strava so tem essa opcao enquanto outros tem 2 ou 3 opcoes em png para pegar em png e colocar na foto. 

Hi guys,Hope you’re well. Love Strava, so thanks for the work you do.There’s a really annoying bug which I’ve been aware of for months now:On the profile (when using the web app), in the weekly mileage section with the header “Activities for 9 Jun 2025 - 15 Jun 2025,” where it shows the weekly mileage in a sort of bar chart, the bar chart doesn’t update if you run on Sunday. It only updates on the Monday. Annoys me (and I’m sure others), because it’s nice to end a week of training and be able to see that you’ve hit your weekly mileage target.Thanks,Chris

The graph of my walking pace is pretty much useless. How can the pace be so erratic? That certainly not how I’m walking  

Would it be possible to add Volleyball as a sport?

recently the maps changed from showing street names, to some streets just showing numbers. I have tried zooming in and the names still won’t show. Is there any way to go back to the old maps that show the names?  

Saya ingin mengajukan permintaan pengembalian dana atas transaksi langganan Strava sebesar Rp.549.000 yang terpotong dari akun saya. Pembelian ini terjadi secara tidak disengaja dan tanpa persetujuan saya. Selain itu, dana yang terpotong merupakan uang tabungan anak saya, sehingga sangat penting bagi saya untuk dapat dikembalikan. Saya mohon kebijaksanaan dari pihak Strava untuk membantu memproses refund atas transaksi ini. Terima kasih atas perhatian dan bantuan Anda. 

Here’s the situation:Smart trainer connected to MyWhoosh for power/cadence/control. Garmin chest strap connected to MyWhoosh for HR. Everything works and syncs correctly with Strava after uploading ride. The problem is that I only see partial HR data in the Health app (two data points and an average HR that is close but not the same as Strava). This problem then gets replicated as partial HR data in the Fitness app and any app that pulls from Health (e.g. Bevel). All permissions are set correctly in Health and Strava. Also, when I do an outdoor run with Apple Watch using the Strava app there’s no issue. 

Just want to whine one more time before this forum changes focus.When I see a pretty obvious scam account post, like the saccharine "cycling is my freedom" or the infamous "son died of cancer, who wants his PS5", I report them as spam, scam, or impersonation. Sometimes Strava even does something about it. But when they respond to the support request, there is no sign of what the support request is referring to. They do allow you so refute their automatic decision with more details, screenshots, etc but without knowing what the report was about, it's kind of moot by design. Maybe Strava can "use technology"  to improve their support request handling and crack down o

I signed up for Strava thinking I was going to have access to training plans but now I see that I need to pay even more to access training plans. So, what perks are left worth the money for just the Strava subscription? Can’t be the chat. There are countless running community pages on Facebook and Reddit that are free. Can’t be the routes. RunGo has countless routes on their free version. So what’s good anymore about this app?

So on the Android Samsung Galaxy S24 Ultra, when i start an activity, i can see ALL activies, basically my own Heatmap.  I have been using Strava for more than 12 + years or so.  But why is it that i cannot see ALL my activities on the desktop version of Strava.I like to create new routes in new areas i have not been in, but when i am on the desktop version of Strava it only shows me one type at a time.  For example, i can see ALL hikes, on the map, but not all Hikes, Bike Rides, Runs, Trail Runs, and Walks at once.  I can see those on my phone but not on the desktop version when i am trying to create a new route and want to see all of the places i have been.  So it means i have to have multiple windows of Strava open at once just to fine tune a route (I have been to a lot of the bay area over the course of the last 12+ years.

This news seems to be circulating on a few major cycling outlets.Just being pedantic I had to go and check some local MTB climb segments ( regular cycling ) which are notorious for being abused by e-bikers.  I found no change. KOM is still an e-biker and the next 20 riders are also.    Has anyone else checked to see if this is real news based on actually delivered results?  

Hi all, When I record a ride with my Apple Watch, everything works perfectly: I get the full route, heart rate, and all metrics in Strava. However, when I follow a route (for example a planned route / navigation), the heart rate data is missing, even though the route itself is recorded correctly. What is the correct way to record a ride with navigation enabled and still keep heart rate data from the Apple Watch? Should the activity be started on the Watch or on the iPhone? Is there a specific Strava or Apple Watch setting required? Or is this a known limitation?  Thanks in advance for your helpmarcel

This has probably been posted 1000 times but why when following a route on the mobile app can it not face the direction you are travelling?When cycling I press the button that puts you in the direction you’re going but mine rarely faces forward.

There have been multiple occasions now where distances recorded in a workout from Samsung health to Strava are off by a significant margin. Recently, both a run and ski workout I've logged have been out by up to 200m on a 5km run. The pace is correct but the moving time and distance is wrong. I have a Galaxy watch 6 classic and I believe this issue started ever since the oneui 8 update. Maybe Samsung has changed their API and Strava is yet to re-adjust their import process?  It's not fun running a 5km pb and having Strava say I didn't run far enough! (Not this run haha)  

When I attempt to upgrade to the Strava + Runner subscription I get a 'There was an error saving your changes. Please try again.' error after I click 'Confirm and purchase'. I have tried in different browsers (so eliminating cache/cookies) and do not have an active Runna subscription (I deleted a one-week trial last week) or account (deleted the Runna account altogether today).Logged with Strave support Request #3777166Choose a new planThere was an error saving your changes. Please try again. 

the activity stats show the pace but when i downloaded the transparent and activity picture, it shows elevation gain instead of running pace. how can i fix this?

Hi Strava community,I am pretty new to running, only starting in April of this year. I have made many silly mistakes so far, but the biggest (tracking wise) has been using the Run-GPS when using a treadmill. I did this for about 2 weeks before realizing the impact it had. I’d like these runs to not count towards my PBs/PRs but still be in my activity feed/overall totals. I have seen a few options from my searches such as flagging them, or changing them to ‘workouts’ instead of ‘runs’, but I’m concerned it would mess with my numbers. So, please let me know what would be the best course to keep my mileage and number of runs, but exclude these from my personal bests.Thanks so much!

Hi All,I am new in this forum I am looking for assistance that will allow me to sync my daily step count from my Garmin Connect App to Strava App. I can sync my activities and steps taken during the activity, but I want to track my daily steps which will give me total distance covered in a day as I can see these stats in Garmin Connect App.Thank you in advance.