[Archived] Athlete Community

I recently discovered I no longer have a QOM Segment of a 90km cycle recorded with the reason being auto excluded as deemed unlikely when this is not the case. I wanted to make Strava users, subscribers and potential future subscribers aware. With data recording capabilities of Strava there should be a resolution for users who have had their best efforts unfairly excluded reinstated. Strava have created a platform whereby these efforts and challenges can be created and competed to display with pride to have it removed unfairly is shameful especially in instances where users may have only had one opportunity and unable to repeat. Support has repeatedly given above reply where I would implore Strava to facilitate reinstatement or remove auto exclusion and allow easier user reporting facility within community to have actual inaccurate recordings remov

Finalizei a corrida de uma prova, fui salvar a atividade, aí apareceu simplesmente: Processando atividade... ficou horas assim... depois sumiu, não existe nenhum historio da minha corrida. Estou extremamente decepcionada. Era uma prova importante lara mim. Ia da RP. Preciso de ajuda... eu não exclui.. eu não descartei., tinha Internet, tinha armazenamento... foi erro do strava.  Strava pago ainda... quando era o gratis não tinha dado problema.. agora... já é o segundonprobelma que tengo.

Hi, so me and my friend ran a race together today!For context... we were arm to arm the full race except split off at the last 500m, (this doesn't affect the problem). The race itself was 13.1km in total, we ran 2km warmup together then did 10km PB race together again arm to arm, then went into a 1km cool down (this is where I ran ahead for the last 500m), so the pb should be near identical...my Strava PB (tracked by iPhone 17pro max) 46:40https://strava.app.link/sQrYBIgaU1bmy friends PB (tracked by garmin forerunner 165) 47:53https://strava.app.link/sQrYBIgaU1bTo confuse the situation even more I also tracked it on my Apple Watch (activities app) incase Strava didn't work etc (insurance) and it says our fastest 10km segment was

Hi, so me and my friend ran a race together today!  For context… we were arm to arm the full race except split off at the last 500m, (this doesn’t affect the problem). The race itself was 13.1km in total, we ran 2km warmup together then did 10km PB race together again arm to arm, then went into a 1km cool down (this is where I ran ahead for the last 500m), so the pb should be near identical… my Strava PB (tracked by iPhone 17pro max) 46:40https://strava.app.link/PgX1PunYT1bmy friends PB (tracked by garmin forerunner 165) 47:53https://strava.app.link/JetdjlpYT1bTo confuse the situation even more I also tracked it on my Apple Watch (activities app) incase Strava didn’t work etc (insurance) and it says our fastest 10km segment was 5

The app on my Apple Watch will not sync or connect to my phone. It is stuck on the “On your phone, log in or sign up using the Strava app.” I have already done all of the steps on the phone app. I tried uninstalling, turning off both devices, and reinstalling, but this has done absolutely nothing. I am incredibly frustrated and considering just using another competitor app. None of the forum posts I have read provide an actual solution other than to just do this over and over again. Please help me fix this

App cant save a route through a high-traffic path. tried more/less waypoints, manual mode, popular waypoints, restarted computer, power cycled the modem and router, route building is near unusable at the moment. 

Recently I've noticed that both the maps for activities and in the route builder in the app no longer feature contour lines. Is this a new UI change or a bug?

For last 24h been trying to create a segment for the first time. Followed the published instructions to the letter. Getting “Error” “try again later” Is a technical issue?

I’ve tried a few short routes to test the route building, and all worked fine when it defaulted to the US, but I like in the UK, so built a course there and it won’t let me save.  Very frustrating.

Hello,I’m experiencing an issue with routes in my Strava account.I’m unable to see my existing routes, and when I try to create or save a new route, I receive the following error message:"Access by the application is prohibited."This issue occurs consistently and prevents me from using the route functionality.Could you please check if there is any problem with my account or advise on how to resolve this?Thank you.

Why is there no option to manually change the language in the app? What kind of stupid decision is this? How do I choose a different language in the Strava App than I use on my phone? It's discriminatory. I don't understand this approach, it's so much work for you?? I request that this option be added.I pay for an app and one of the main essentials isn't working. Thanks

Desde ontem não estou conseguindo mais criar novos segmentos.Sempre da esse erro: Ocorreu algo de errado. Tente novamente.Gostaria de saber se existe um limite de criação de segmentos no strava?Eu já criei mais de dois mil segmentos

I live in Norway and my position is also set in Norway, but the people that are shown as local legends near me are in Germany. Why is this?

My individual stats are not syncing to my club stats 

I have a run from 2 hours ago stuck on “processing activity” I’ve tried all of the troubleshooting options to even just get rid of said activity but no luck.

Hi Strava,Recently I’ve been trying to change my email address. I originally used my work email for work-related reasons, but now I’d like to use my personal email instead. However, I’m unable to do so. How can we resolve this?

 My account and even logged-out sessions are being redirected from /routes/new to /maps/create/segments. This prevents access to the free Route Builder. Please reset my Route Builder permissions or fix the redirect on my profile.

Hi team,I am a user of the new Magene C606 Pro bike computer. I've noticed that after uploading my activities to Strava, my device information (specifically the device name) does not appear on my activity feed, unlike other models such as the Magene C706.It seems the C606 Pro might not yet be mapped in your device database. Could you please add the product ID for the Magene C606 Pro so that it displays correctly for me and other users?I am happy to provide a sample .fit file from one of my recent rides if it helps you identify the correct ID.Thank you!

All routes on my mobile app, as soon as they are saved, are displayed very “low-poly”.I saw that there were already threads on this topic but they are marked as “resolved” wich is, at least in my case, not true.  I tried deleting the app and reinstalling it, I also tried to edit it on mobile and save it as a new one, or trying to export and import as GPX –> nothing helped. Actually it also happens with routes I completely build in the strava mobile app. I’m experiencing this since a long time. Thank you for helping me <3That is a part of a route I created on the web route builder. And this is how its displayed on my IOS mobile app.  

KEPADA STRAVA YTH saya ingin meminta pengembalian dana, pembelian ini dilakukan tanpa persetujuan sayasaya melakukan pembelian tanpa sengajasaya ingin mengajukan pengembalian dana sayasekian terima kasih..

Hi there I run a couple of foreign tours each year for friends and whilst I use the Strava Club facility for posting daily routes I find it very restricting. Each tour I create more routes than we will actually need in order to give everyone something to ride. At the moment the only way I can find to share them (other than using WhatsApp or similar) is to create events. Because they disappear the day they should be ridden I tend to post them for the week we get back so they stay live is the there some sort of storage facility in a club page where I can bulk store routes - similar to that in my personal profile - in order that the team can view them - discuss the next days ride and then post easily post them as events for the next dayif this doesn’t already exist this would be a really handy function for me and give much more accurate feedback on who rode which routes 

My miles are way off. I have tried enabling Fitbit and it still continues to record miles incorrectly. Please help! 

zoomt man bei den heatmaps weit heraus so sind diese extrem lückenhaft. die Unterbrechungen der Aufzeichnung durch einen stopp, welche nur wenige Meter sind, werden beim herauszoomen der heatmap als extrem groß dargestellt und können die gesamte Route somit quasi ausblenden. Bitte nachbessern!

I ride a lot indoors with Zwift, and I'm happy these rides always show up on my Strava. But i also love to ride outdoors and would love to have these kilometres add up in my Zwift account as these generate XP points etc. but only Wahoo has this feature at the moment and now I'm running a lot of different apps and they all sync with some others and honestly it's a mess. I'd love to just use Zwift Companion app and Strava and no other apps. It can't be that difficult to integrate an option to sync outdoor Strava rides with Zwift (cause Wahoo does it...)