[Archived] Athlete Community

Why is this happening? I tried everything but nothing worked can u help me please

I am trying to create a route of the East Coast Greenway.  I go to that map tool and export a gpx file for a route that is roughly 442 miles long. When I upload that file into Strava it creates a route that is 1175 miles long, looping back to the start point and hitting the end point twice.  It also isn’t following the roads, it simply takes straight lines between 2 points.

March 2026 part-threshold rideMary 2025 part-threshold rideHi, I am wondering how Strava calculates relative effort and thus the Fitness/Freshness graph? In March 2026 (recently) I did a ride with about 30 minutes of threshold/anaerobic effort in two intervals. I felt this ride was very similar to one I did in May 2025, with also nearly 30 minutes of threshold/anaerobic also in about two intervals. Both rides based RE on heart rate only (no power data).The Mary 2025 ride received a 129 RE score and got me 2 “fitness points”. However, the March 2026 ride, which felt very similar as far as personal perceived effort, received only 96 RE and got me no “fit

Despite being linked, my activities from the ICG app are not coming onto my strava feed. What can I do?

Hello, I’d like to combine different activities into one. For example, at the gym: 1. Treadmill (warm-up), 2. Strength training, 3. Treadmill (cool-down). Right now, I have to record these individually, which means they appear as three separate activities in the feed. It would be better if I could merge a workout session with three activities into one, so that only one activity is displayed in the feed. Is it possible to program and offer such a feature? It would make Strava even better. Cheers, Ute 🏃🏼 

Strava really needs to add equestrian sports as “Sport”.Right now we have to log rides as “Workout” or “Other,” even though Strava is already tracking distance, time, elevation, and GPS. The problem is it’s not categorized correctly, so the data isn’t that useful, and even workouts aren’t being tracked or represented accurately.There are a ton of riders already using Strava (trail riding, endurance, training, even disciplines like dressage and barrel racing) so it feels like a pretty obvious gap.If they added equestrian as a sport, it would instantly make the app way more useful for us without them having to build anything new.If you agree, submit a feature request too!! The more people ask, the more likely it actually happens.

Dear Strava,Just got your newsletter. Five new sports. Great !Can you also please add paragliding ?We (a lot of us) use “hiking” but the activity gets flagged :( We need elapsed time, distance, elevation, which we already have, using “hiking”. Best regards,t.

Hello,It would be helpful to add the option to group outings by month or even year in the activity log. See the attached file.Currently, it's possible to view our cumulative weekly activities by sport, distance/elevation gain, or other criteria, but you could add these new options to meet all requests.On this page : https://www.strava.com/athletes/xxxx/training/log

Dukungan Strava,Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1-4 hari kerja.Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: AndroidSaya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya.Hormat saya,Sahwil arya

Hi!I am an active runner who frequently travels to different neighborhoods and cities to explore new routes and segments on the island. As I’ve starred more segments over time, I’ve found that my "Starred Segments" list has become difficult to manage and navigate.I would love to see a feature that allows users to organize or color-code starred segments by area, city, or custom "folders."The Problem: Currently, all starred segments are in one long list. When I drive to a specific neighborhood to run, I have to scroll through my entire history to find the segments relevant to that specific location. (I try to unstarr and star so it can be arranged by city but it’s tedious)Proposed Solution: Color-Coding: Allow users to assign a color to a starred segment (e.g., Blue for "City A," Red for "City B"). These colors could then appear as different colored stars on the "Maps" tab.

Posting this here as I cannot find the “Ideas” category anymore as in the instructions.As a user, I want to see the selected segment hightlighted in the map and profile of a route or activity regardless of how low in the list the segment is.Segments are highlighted in the route and profile of an activity or saved route. However, if the list of segment is long and the page requires scrolling, the map view is also scrolled up and one cannot see the map anymore when hightliighting a segment.This could be fixed by locking the map and elevation profile view and scrolling the segment list as a separate element.

Hello Strava Support Team,I hope you are doing well.I would like to request a refund for a recent subscription purchase made on my account. Below are the details:Subscription: Strava (1-Year Plan)Amount: ₱1,500.00Date & Time: March 17, 2026, 8:38 PMPayment Method: GCash (via Google Play)I did not intend to purchase this subscription, and it was made accidentally. I have already canceled the subscription shortly after noticing the charge, and I have not made use of the premium features.For your reference, I have attached a screenshot of the transaction and subscription details.I kindly ask for your consideration in processing a refund for this charge. I would really appreciate your help with this matter.Thank you for your time and understanding.Sincerely,John Henry S. Gavilaga

I have one question and would love to hear your thoughts on it.Would it be possible to introduce Season Records or One‑Year Records in addition to the existing Personal Records?Here’s why: Many active people are getting older, starting families, or simply have less training time. Their all‑time best performances often lie years in the past and are no longer realistically reachable. It would be highly motivating to have seasonal or yearly best achievements—for example on segments or specific activities—clearly visible as well.A dedicated badge or a visually distinct indicator, separate from lifetime Personal Records, would be perfectly sufficient.

Hello Strava CS,I’d like to share a few suggestions that I believe could improve the overall user experience on Strava. I really enjoy using the app and hope you find these ideas helpful.I use Strava to track my cycling activities, and the heart rate monitoring works very well, which I really appreciate.I also use the Dexcom G7 to continuously monitor my glucose levels. However, this data is not currently displayed on my Apple Watch while using Strava.It would be very helpful if glucose data could be integrated and displayed within the app interface (for example, in the data fields shown on the screen).Additionally, I would appreciate the option to keep the Strava activity display as the primary screen on the Apple Watch, instead of automatically showing the small map view, which I personally find less useful during rides.Thank you for your time and support!Viet

I am using Boat smart watch and on the app it is mentioned that it can be synced with Strava and Googlefit. The activity however is not getting synced with strava. Same activity i can check in googlefit which is synced. Need clarity.

My Strava activity has not uploaded to the app from garmin, its on the website but not listed in the activity section but when I try and upload a file it’ll say it’s a duplicate and I can source it from there.also it is saying that my elapsed time is 196 hours which is obviously wrong I want the stats in my Strava app pls help

Hi, I just got automatic payment without my permission and was wondering if I can get a refund, I had subscribed the year before and forgot to unsubscribe and now I've lost a lot of money.

Hey I love strava and I use it to track all my runs, it’s so accurate and it’s great. As someone who does showjumping professionally and rides out horses on gallops I think it would be amazing if they added an option to track my rides. I understand if it would be too hard to do because its a very specific movement, but just tracking the speeds and location would be super. 

I subscribe to Strava primarily because I enjoy the route builder. That alone makes it worth the monthly cost. But I have to say, I HATE the little picture bubbles all over the map. When im creating a route, I want to see the roads only. Every little intersection that im interested in has someone else picture blocking the view. This is enough of an annoyance that I am considering cancelling the subscription and just moving over to RGPS. Could you please just make some kind of toggle or something so we can close those pictures? What even is the point??Also…. I must add, your customer support, for subscribers, is atrocious. Seriously….

Yth. Tim Dukungan Strava, Saya menghubungi Anda  meminta untuk pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui aplikasi DANA dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549 000,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya dapat dikembalikan. Silakan hubungi saya jika membutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Rasly Tanbula

I created my strava account in 2020 through facebook. My facebook was created with an email I do not have access to.  Strava is not letting me change my email. I am worried that I am going to be locked out of my strava account. Please advise. Thanks.

Hi:) I would like add raves as an activity. Objectively it is quite a good sport analogy, especially good for endurance:) people who do races are also very very sporty and most of them do at least running or weightlifting. I believe adding races as an activity for Strava will be an amazing boost for community as well. 

Strava requires Ebike users to create their own new segments rather than just mirror (non-Ebike) segments across for ebikes. This results in Ebike users selecting Bike Ride rather than Ebike Ride. For the majority, this is so they get the “main” benefit of Strava, see their performance on segments they regularly travel.I’d hazard a guess that a small percentage of users ever create segments on Strava. It seems a bit ridiculous for Strava to want Ebike users to recreate segments for Ebikes when they tend to travel on the same routes and (Bike) rides as other users.It seems like Strava has historically focused on the negative case - users who are trying to game the system by using Ebikes/Cars on Bike segements (or just standard bikes on running segments) - and completely ignored a customer use–case.

I’m creating an MTB course. It always takes creazy uphill trails (unirdebles) so I have to use almost manual mode or Road clicling (but hen I do not see my MTB heatmap). Ok it’s a shit but I use manual mode. But I still have issues: many times it add a virtual point far away (out of the state) this make impossible to use the route maker.See this example:https://www.strava.com/routes/3468208140853325340It was working much better before they added MTB ode (years ago)

Please, We need to Indoor (pool) swim workout for Wear OS app