[Archived] Athlete Community

I would like to be able to find all commute-related topics in one place in the Community Hub so that I can upvote the ones that I agree with.Unfortunately, the search bar is insufficient because not all topics were created with the words “commute” or “Strava Metro” in them. And there might be other keywords that I am unaware of too, but this seems like a random way to discover the universe of commute topics that are available.Can we create a tag for commutes?

When I start Strava on my Apple Watch, it always used to stay Always On - which allowed it to be active long enough to collect heart rate data. For the last two days, when I start a ride, within about 10 seconds from starting a ride activity, the watch goes to screen saver and I have to touch the screen to reactivate Strava. Distance is recorded, but heart rate data is not. I have up to date iOS and WatchOS, and Strava app on both iPhone and Watch. I’ve reinstalled the Strava app on my watch. I’ve powered off both multiple times.Appreciate any solution here. Thanks.

When recording a run from the  Strava app on my Apple Watch. It is not syncing to the Strava account on my phone. I have tried to restart both my phone and watch, updated all software and even deleted and reinstall the app. Not sure what to do, please help.

I went for a run and saved it on my Android phone. I tried to upload it but it keeps getting stuck at saving. I dont want to lose my progress so I would really appreciate some help. Thanks in advance.

Please can someone respond to me regarding open ticket #3425231This is the 3rd ticket I have raised regarding this issue, the previous ticket no. is #3412170I've just found the page showing my tickets, the previous 2 have been closed as 'solved' but I haven't received any communication, and I haven't been refunded...

Hola,Borre por equivocación de la sección de equipamiento una bicicleta, hay forma de recuperar los datos? Gracias.

saya ingin meminta pengembalian dana sebesar Rp 220.890 untuk langganan saya yang dibatalkan? Saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum uji coba gratis berakhir. Uang yang digunakan seharusnya menjadi uang saku saya untuk kebutuhan sehari-hari dan biaya makan jadi saya minta maaf jika saya akan membuat Anda merasa tidak nyaman; Saya harap Anda dapat memenuhi permintaan saya untuk pengembalian dana. Terima kasih.

How can I request for my subscription refund? I accidentally subscribed your free subscription without knowing that I'll have to pay if it expired, I barely used the app and without prior notice you automatically deducted the subscription in my account?? A yearly subscription at that.. I want it processed ASAP

HelloI have had multiple discussions with Strava regarding an illegal segment which has been created on my private property, which I want Strava to suppress.This segment is endangering users as it is an hazardous one.Strava is continously answering that it is not its role to verify segments whereas my property is clearly identified as private on OpenStreetMaps.I made a complaint to the French authorities but Strava did not change anything. Would anyone be kind enough to help me solve this problem as it seems Strava considers itself above European and French laws ?Is there any way to find the name of the creator of one segment to ask him to suppress it ? Many thanks in advance Jean

I have accepted the One time Code option on my smartphone, but this totally messes up my login on a browser on my Mac! I use a password manager, so email/password for me is working fine, but not at STRAVA, where they stubbornly want me to enter a one time code EVERY TIME!!! I use STRAVA regularly on my browser, as this is a lot easier to work on maps and routes.I hope this super enoying “feature” will resiolved fast. I checked some of the responses, but I am not interested in using my Google or Facebook account.  

I use a new iWatch to capture heart rate data. Notice how there are long periods of time when the data is not being continuously imported. Any suggestions on how to fix?  

Strava Live Segments are not showing up on my Garmin Edge 530. When I look at the course map, I see the segments highlighted in green. But I never get the segment notification.. However all segments were starred and are synced with my Garmin (they are in the segments list).  How can I fix this?

Recently I face an issue that my Fitbit activities are not synced correctly. All the data are correct: distance, heartbeat and so on. But the GPS track stops in Strava after 2 km, no matter how long the track is in Fitbit. My last three activities face this issue and it worked before without any issue.  I have already disconnect the accounts and connects them again, but without any luck. Do any other Fitbit user face this issue or can give me a hint why this happens? It's annoying because it's start out of the sudden. I have attached screenshots of my last activity. That's shown in Strava: And this in Fitbit: Thanks, Daniel 

Dear Strava, I would again like to request that you add the climb categorisation filter back to the segment explorer/maps interface. The new interace is really awful for discovering climbs, and I am at the point of now using other software to plan my routes. Please change it so we can select category, 4, 3, 2, 1 and HC segments, because it is absolutely vital for route planning for many people, particularly for those living in/visiting mountainous areas. I really cannot understand why you would remove such a basic and useful filter for segments. Thank you.

Twice now, I have posted a comment on a friends activity. I’ll get a notification that they’ve liked it or replied and when I go back, I see that the comment has been changed and shortened. They aren’t long comments, just a couple of words, so I don’t see what benefit shortening them has? Also the really annoying thing is on both occasions, because they’ve been shortened you’ve removed the laughing emoji at the end - turning what was a humorous tongue in cheek comment (totally normally between friends) into a passive aggressive one. It’s really rubbish and the upshot is, I won’t comment on my friends activities now which is a shame - as the social side is Strava is one of my favourite features. Can you explain pls??

I created a club.I was entering the various activities that will be done in the rest of the summer but I can only choose between running and cycling.is this normal?when I do the activities alone I have much more choice as a sport.

Does Strava automatically detect and delete activities that are cloned? Exmaple activity is recorded with watch and garmin at the same time.

Hi everyone,I uploaded a cycling activity to Strava using a GPX file exported from Komoot.In Strava’s elevation profile, the segment between 5 km and 20 km appears completely flat (0 m), even though both Komoot and GPX.Studio show a clear climb reaching 130 m in that section.I also couldn’t find the “Correct Elevation” option in the activity menu, and Strava Support couldn’t resolve the issue.Has anyone experienced something similar? Any ideas on how to fix this or force Strava to read the elevation data properly?Thanks! Strava Activity  

Why isn’t there a downhill mountain bike mode yet? We have the tech to decide when someone has been driving but can’t seem to figure out a way to auto pause an activity when they’re driving or on a chairlift? This drives me crazy

Hi, I have a friend whom I suspected of editing routes to get KOMs, he's quite clever at it, but recently he accidentally cloned and didn't remove the original activity in time. He recorded it on a Wahoo Roam, and then after modifying the file, there was no trace of what he was recording with, and his time relative to the completed route was shortened, which also equaled earned KOMs. Unfortunately, he's doing it more and more often, unfairly taking KOMs from people who really train a lot and are good athletes, I've flagged these activities a few times as red flags, but Strava isn't doing anything about it. What can you advise? Because the guy is literally ruining the fun for others.  

When I share my Zwift rides on X or Facebook, I only get the option of 3 different maps, rather than the in-game screenshots which were available previously and which I’ve used in the past. I haven’t changed any settings (as far as I know) so can anyone walk me through how to get this option back please?Thanks in advance. 

I’m really intent on having my achievements not be written over the map of my ride. Is there anyway that anyone knows how to do this? Is there a setting that will make it so they don’t get written over the map this has nothing to do about hiding my rides from public view or hiding my achievements from public lists. I just don’t want them written on the map.

Hey everybody! I am always out and about round London and walk and run as much as possible, I have switched caffeine intake from speciality coffee to matcha in the last couple of months and have noticed an incredible added abundance of energy and also recovery in between sessions seems easier. My question is… Has anybody else found that Matcha is great for active athletic gains and rapid recovery in training blocks and or general levels of movement daily? I would be interested to hear what the Strava community has to say. Happy Wednesday vibes to you all!

I have a premium subscription and I also have live segments enabled in the options, but the segments marked with an asterisk are not displayed during training.