[Archived] Athlete Community

Flyover was streaky (not sure how to describe it better). Restarted phone. uninstalled , re installed app. Now it goes extremely slow and goes out of center, so I cant even see But now it also happens with  runs that worked before. Also tried some of my friends . They work just as normal. Tried uninstalling/re installing , cleared cache - all of that multiple times. Restarted phones. Getting really frustrated here. Cant get ahold of support either. 

In areas such as:Heatmaps My ActivitiesI would like to be able to multi-select activities to see, for example, all run, trail run, hike, walk, snowshoe. Another option would be to allow people to select all foot, bike, snow, water, etc. categories. I think multi-select is the best option because it gives the most flexibility. 

I just saw the new format for creating Strava club events I understand you want to make it easier to integrate addresses.In our case, we preferred writing “read details” because we often have 2 or 3 meeting points during a single event. Now, you are forcing us to add an address.Is there a workaround or do we just leave address blank? 

Can we please add a feature that automatically deducts the distance and elevation from your ride when taking a chairlift or shuttle? I realize this may be difficult for shuttling in particular, but the chairlift lines are already showing on Strava, so you should be able to deduct that from your ride. My partner and I are doing a yearly cycling distance challenge, and to keep things legit I have been starting a new activity at the top of the chair and stopping it at the bottom so that the distance rode on the chair isn't included, but it would obviously be much nicer to just start the activity in the morning and stop it when we are done riding and have Strava figure out the non riding sections.

Garmin have just informed me that it is Strava that limit the number of starred Live segments that can sync on Garmin devices to 100.. So who’s not telling the truth??

I'm trying to sign up for the student discount, but it only gives the USA for country. I'm in the UK, so how can I get the student discount?

I'd like to request a refund for a subscription that was automatically deducted from my account.

Infinite saving upon finishing, cant start new run 

help me, why when I want to save my activity, it keeps loading and the save button can't be pressed  

I've noticed recently that on some segments there are some athletes that have two efforts shown, from different years (one example looks like this:  1.A in 2021  2.B in 2021  3.B in 2020  4.A in 2020 ...  9.C in 2021  10.D  11.C in 2018). The rides are not marked different (ride/mtb ride) and the profiles are the same (same url).Anyone knows what this is about?

Hi,I have currently active subscription in Strava, but I have seen that there is new option for combined Strava + Runna subscription available - here is the link https://www.strava.com/strava-runna.I can’t use this new available option because I am being redirected to the my account page where I can only “resubscribe” option available. I have created 3 tickets for this an no one even respond for this!

I’m reaching out because I’m experiencing an issue with the app. After completing my run, I tried to download the transparent photo to share it, but it just keeps loading and never finishes. The image doesn’t appear, and I’m unable to save or share it.I’ve already tried restarting the app and checking my internet connection, but the issue persists.Could you please look into this or let me know if there’s a fix? I’d love to be able to share my run using that feature.Thank you in advance for your help!

Why can't I have the ability to block an individual from seeing my activities without them knowing? I think this should be added when you upload a workout and enable me to block individuals too. 

I had a period several years ago when I wasn't cleared to run, and so I hiked. Fast, because I had to take my frustration out somehow. So I sometimes have hiking segment records from that time "stolen" by people who have done a combination of hiking and running over an activity, but it's clear that most or all of the specific segment was run. I maintain that such an activity should be called a run since some of it was run. But I'm getting some pushback on that. Am I out of line and I should just live with it? Or is there a policy I can point them at?

How can I include my power meter info on my velomobile ride?  It is available on a "ride", but not on a velomobile ride.Thanks for your help!

Hi there. I’ve just noticed that routes on the Android app now have filters for saved routes which is excellent and very welcome. I am only able to see 20 results from a filter search however and they are listed in the order that i created them, most recent first. I can also no longer see a full list of my routes if I have applied no filters, only 20, most recently created first.  Although I am very satisfied with the new filters, I feel that only being able to see 20 results at a time is very limiting. I would rather have a full list of routes with no filters than only being able to see 20. I have unistalled/reinstalled the app and logged out/logged in again.

It's been a problem for over a month now off and on. Android phone recordings just don't save properly. This is basic and not something that should be happening for more than a few hours without an update fix. Sort it!

I repeatedly had to notice highly ranked individuals in the monthly elevation challenges that had made use of mechanic aid (funicular especially).In my opinion, that makes no sense whatsoever and does not live up to motivate any real athlete.STRAVA should do something about that annoyance. 

I’ve tried a number of time to create any route, but keep getting the error message...“Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.” I’m using a laptop to try to do so.

I think this counts as a bug. When I first upload a run, the Athlete Intelligence summary will pick up on any detail I might include in the run title or description. For example, if I mention orienteering it will say something like “challenging orienteering run”.Now, the altimeter on my Garmin watch doesn’t work very well, so I almost always use the “adjust elevation” functionality after uploading. After I do this the Athlete Intelligence refreshes, and invariably loses sight of this detail: the summary will now be more generic. It feels like the activity title and description are not being fed to the AI model the second time round.

I appreciate that Strava lets us mask our home location, but I noticed today that prevents us from showing up in leaderboards. Why? The start of a popular climb is nearby my house - just barely in the zone - but the website says I’m way down the leaderboard because of a very old track (apparently before I configured my home area). But how does a segment near my home inform where I live? How is it different than any other segment? Could you ignore our home area for segments?  

I track all my rides and make use of the commute feature. Therefore 80% of my weekly activities are commutes. I have created a club with my family but they only track their training but not commutes. In the club stats I am always by far the best but that's just because all my commutes count towards that. How can I set up the club, so that commutes are excluded? Makes it a bit more fair if you compare club members.

Hello - I’m trying to update the link in my Strava profile for my verified run club. Any advice on how?

Bonjour J’ai un soucis mon compte strava est associé à mon compte Apple et quand je change d’adresse il me demande un mot de passe que je n’ai pas comment faire s’il vous plaît ?  cordialement  

I have an Igpsport hr40 heart rate monitor, but it won't let me connect it to Strava. I can use it and see data on Wahoo, but not on Strava.