[Archived] Athlete Community

Apart from not having any ‘flying’ activity type, i would like to record my hike-and-fly activities in Strava, and show the true elevation (e.g. in the 3D map plot). Now Strava ‘collapses’ my elevation, even though I use a Garmin Fenix with barometric altimeter. So it’s ‘true’ elevation, not inaccurate GPS height. There seem to be no activities that keep the true elevation, and the option to ‘recalculate elevation’ is gone in the UI. If this is not working anymore, should I make a request to implement such a feature?

Hi, i Cannot follow friends on strava. tried reinstalling, updating, logging in and out

The specified Meetup Address on a new Event is NOT being saved.  This is happening on the Strava website.  Note that there has been an update to the dialog for specifying new event details - including the meetup address.  The specified address is simply erased.  I’ve had to add the meetup location to the event description.  This is not the first time that an update to the website has introduced a regression to basic functionality.  Do you guys run any tests before pushing out an update?  Would greatly appreciate that this bug gets fixed asap.

I sent in a ticket, per the directions in the support center for help with my subscription almost two weeks ago. I keep getting emails saying sorry for the delay here's some articles that might help which of course don't and again still no action on my request.  Clearly strava doesn't care about good customer service.

Puedo obtener un reembolso por mi suscripción? Me suscribí por error a una suscripción anual y usé un dinero que no tenía que usar. ¡Quiero recuperar mi dinero! ¡No tengo dinero! ¡Por favor!

Hello, so i downloaded your app a while back and i was using the free-trial, now it has run out and i’ve been debited for the yearly account. I need a refund please the money is need urgently thanks 

Hello,my friend offered me to join his family strava plan. Unfortunately strava tells me, that I have to live in the same country to join him. In fact we live in the same country, so what can I do to be able to enter the plan? Is there someone from support to check it out?My country is set to the Malaysia in my settings, but when I try to join the plan, the price shows in dollars ($) instead of Malaysia Ringgit (RM).i already raised a ticket, but havent got any agent assigned yet. Thank you,Adrian

Every time I try to open a route, either my own or another, I get a “sorry, this one stays red” error message

I would like to request a refund for my payment on Strava. I only availed of the free trial, but today, June 30, 2025, my GCash was charged for the subscription. I badly need that money today to pay my bills. It was not intended for this subscription. I hope you can help me with this. Please, I really need the refund today so I can pay my bills.

Hello can i get a refund for my subscription because i didnt know the subscription was still on and i really need the money for my mothers medication im sorry can you please give me a refund i dont have anything on me its a 1 year subscription pls help i also submitted a couple of tickets and the necessary documents i have provided but i didnt got any replys its my mothers medication due so pls help

Samsung Galaxy S24, One UI 7.0, Android 15.Strava Version 417.13 (12392927).  

Hi Team,I have been using Strava mobile app for many years and really like the app. I have one feedback, as of now the segments can be defined for each sport type (Run, Walk, Hike and etc...). But it will be easy and more convenient if there is an option to include more than one type of sport under the same segment. With such option, users need not define multiple segments on the same route/path. With my proposal, there can be an option to filter sport wise, so that users can view others efforts based on each sport wise using the filtering. Please review and let me know if you need more details, I would be happy to connect via mobile call as well 👍👍 Regards,Paramesh. M9840436973

Hi, recently my sim card was off for some time and i logged a walk through my apple watch. Later i fixed the sim outage but it seems the watch didnt synchronize properly. I manually entered the walk into strava app. A day later the activity was synced. However, the date/time was wrong… Checking the internet people said need to check the time zone on the strava web page. I checked but it was fine… Now every time i log an activity it is one day earlier, e.g. i did a run on 1st July 8pm but the app shows 30th June morning. That’s beyond frustrating as it messes my apple watch health app completely up (it shows some completely crazy number on active time and super low number on active calories). Is there any way to fix it? I always liked strava app but if it messes up the whole apple health app on the watch i am afraid i need to terminate the subscription… no choice CheersThomas

Hello! My Garmin watch has bugged and has analyzed a heart rate well above my actual heart rate. This is messing up all of Strava's calculations. How do I change my average heart rate on a Strava activity?

With the recent update to the strava website, segments have been added to the "Maps" portion of the site. This is a cool interface, however I cannot easily filter cycling segments by climb category anymore. This was one of the most useful features that I found, especially when trying to get a sense of how flat/hilly/mountainous an area is before visiting, and seeing which routes are most popular. I can now only seem to filter by length and for elevation "any" flat" "hilly" or "climb." This has been pretty unhelpful for planning cycling trips and routes in new areas, and comparing different places. I understand that it can be useful when visiting a flatter city to have the "hilly" option give me 50ft climbs since that is all there is, but I would like to be able to filter climbs by category and see what does and doesn't exist in an area. Re-adding the filter by category feature that was on the old segment explore to the Maps page would be extremely useful.

I'd really like an option to “keep north up” while looking at maps, but not navigating. While checking out routes/segments/ friends activities, I'll often accidentally rotate the map, and not be able to re-orient north up. I'd like a button (like Google maps has) to re-orient north up when that happens,Thx.

Hello everyone I have been using Stravas updated map features quite a bit recently and wanted to share some feedback. I will go through what I like and also point out a few things that could be improved. I hope this helps others who are exploring these changes and possibly inspires future updates. Activity Map Changes Positive Impressions• Preserved Gradients: When you select a map type such as Time, that color gradient remains visible on the map itself. This is especially helpful for loop routes because you can immediately see the direction in which you were moving. I really love this new feature!• Award Overlays: This is a nice little feature to know where exactly a Local Legend or PR was achieved. It was really cumbersome to figure this out before. Possible Improvements• Toggle for Awards: While t

When I use Flyby, I only see one or two other riders, even though I’ve selected many more. Moving the timeline forward or backward doesn’t help either. This happens both on my home computer (Mac + Safari) and at work (PC + Chrome). Everything was working fine until Friday evening. 

HI community,I have been using Strava for the past 14 months with full subscription and find it great for aggregating all my activities.Lately I have noticed that the Strava Clock is not my local clock, the Strava clock is apparently Strava server time. Example in question, on the 2nd of February I did 3 activities starting local times 8.59 AM, 9.52 AM and 10.26 AM. These were exported to Strava with time stamps 1st of February 11.59 PM,  2nd of February at 12.52 AM and 1.26 AM.According to Strava time I did 1 activity on the 1st and 2 activities on the 2nd of February when I in local time did 3 activities before noon on the 2nd of February. All local times are exported -9 hrs.It might have been like this for a long time, but I only discovered it today.How do I "reset" the Strava clock to my local time?/Ulf 

A while ago they changed the nordic skiing icon from the crossed skis (currently used for alpine skiing) to a set of side by side skis. I am proposing to swap the alpine and the nordic skiing activity icons. Nordic skiing is also known as cross country skiing, making the crossed ski a better suited icon. (I also thing the current nordic icon is ugly). Cheers!

I manage a Strava club that was verified a few years ago. I am currently planning to update both the name of the club and location of the club.Before proceeding, I would like to confirm:If I change the club name and location, will the club retain its verified status, or will it require re-evaluation for verification?

Recently since the Strava app update around 6/8/2025, whenever I save a ride, my default bicycle is not being used even though when I check my gear it’s set to default bicycle. When I save my ride now it only gives me the option to select a new gear and doesn’t show my default bike and give me the option to select a different saved bike like it did in the past. Anybody know of a fix for this?  Everytime I save a ride now I have to go back in and edit my ride to select my bike. This is very annoying. 

I was searching for an activity with "Mt. Lafayette” in the comments and typed "Lafay” and nothing came up but when I completed the word “Lafayette” it did. It’d be nice if partial string matching for comments was supported in search

Hi. My name is Dodd. I’m new to the forum but have been using Strava for about six years. I’ve got a bug on my app that will let me view only about 15 or 20 of my most recently saved routes. I can see that the other routes are there and the app will let me scroll to them for a second but then kicks me back to the latest 15 or so. I’ve contacted support but they were not able to help and closed my ticket. Has anyone else experienced this?  Thanks.  ps  I can see them all on my laptop, not on app, iPhone. 

Just wondered if anyone else has this problem. At the moment I can only access the most recent 16 (web) or 20 (app) of my routes; it is not letting me scroll or page through to see any more.My other routes still exist as many of them I have shared to my partner via Messages and I can still access them from there.