[Archived] Athlete Community

I’m reaching out because I’m experiencing an issue with the app. After completing my run, I tried to download the transparent photo to share it, but it just keeps loading and never finishes. The image doesn’t appear, and I’m unable to save or share it.I’ve already tried restarting the app and checking my internet connection, but the issue persists.Could you please look into this or let me know if there’s a fix? I’d love to be able to share my run using that feature.Thank you in advance for your help!

Why can't I have the ability to block an individual from seeing my activities without them knowing? I think this should be added when you upload a workout and enable me to block individuals too. 

I had a period several years ago when I wasn't cleared to run, and so I hiked. Fast, because I had to take my frustration out somehow. So I sometimes have hiking segment records from that time "stolen" by people who have done a combination of hiking and running over an activity, but it's clear that most or all of the specific segment was run. I maintain that such an activity should be called a run since some of it was run. But I'm getting some pushback on that. Am I out of line and I should just live with it? Or is there a policy I can point them at?

How can I include my power meter info on my velomobile ride?  It is available on a "ride", but not on a velomobile ride.Thanks for your help!

Hi there. I’ve just noticed that routes on the Android app now have filters for saved routes which is excellent and very welcome. I am only able to see 20 results from a filter search however and they are listed in the order that i created them, most recent first. I can also no longer see a full list of my routes if I have applied no filters, only 20, most recently created first.  Although I am very satisfied with the new filters, I feel that only being able to see 20 results at a time is very limiting. I would rather have a full list of routes with no filters than only being able to see 20. I have unistalled/reinstalled the app and logged out/logged in again.

It's been a problem for over a month now off and on. Android phone recordings just don't save properly. This is basic and not something that should be happening for more than a few hours without an update fix. Sort it!

I repeatedly had to notice highly ranked individuals in the monthly elevation challenges that had made use of mechanic aid (funicular especially).In my opinion, that makes no sense whatsoever and does not live up to motivate any real athlete.STRAVA should do something about that annoyance. 

I’ve tried a number of time to create any route, but keep getting the error message...“Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.” I’m using a laptop to try to do so.

I think this counts as a bug. When I first upload a run, the Athlete Intelligence summary will pick up on any detail I might include in the run title or description. For example, if I mention orienteering it will say something like “challenging orienteering run”.Now, the altimeter on my Garmin watch doesn’t work very well, so I almost always use the “adjust elevation” functionality after uploading. After I do this the Athlete Intelligence refreshes, and invariably loses sight of this detail: the summary will now be more generic. It feels like the activity title and description are not being fed to the AI model the second time round.

I appreciate that Strava lets us mask our home location, but I noticed today that prevents us from showing up in leaderboards. Why? The start of a popular climb is nearby my house - just barely in the zone - but the website says I’m way down the leaderboard because of a very old track (apparently before I configured my home area). But how does a segment near my home inform where I live? How is it different than any other segment? Could you ignore our home area for segments?  

I track all my rides and make use of the commute feature. Therefore 80% of my weekly activities are commutes. I have created a club with my family but they only track their training but not commutes. In the club stats I am always by far the best but that's just because all my commutes count towards that. How can I set up the club, so that commutes are excluded? Makes it a bit more fair if you compare club members.

Hello - I’m trying to update the link in my Strava profile for my verified run club. Any advice on how?

Bonjour J’ai un soucis mon compte strava est associé à mon compte Apple et quand je change d’adresse il me demande un mot de passe que je n’ai pas comment faire s’il vous plaît ?  cordialement  

I have an Igpsport hr40 heart rate monitor, but it won't let me connect it to Strava. I can use it and see data on Wahoo, but not on Strava. 

Добрый вечер! Мне не удалось найти информацию о том, с какой периодичностью обновляется лимит загрузок тренировок с ПК. Подскажите, пожалуйста

My son is getting old enough to run with me and has a cellular Apple Watch. He does NOT have a phone of any kind. You can’t directly install the Strava app (for some reason) on a watch without a directly sync’d iPhone with primary ownership of the watch. Even though the Watch has cellular data. 🤷🏻‍♂️ I can see and manage his watch with my phone, but it’s not the same as the link my phone has with my Apple watch. He uses the native exercise tracking app on his watch. Is there any method to sync the Apple activity data from his watch to a Strava account? So far I’m not finding a solution to even export it. 

I'm curious to know if this is a known issue, or if there is a resolution to an issue I have observed.  In the heat map, I often see large "gaps" in sections that have been ridden.  It would be useful if the sections were contiguous.  In fact, for some longer tours (such as a cross country tour), the heat map line almost entirely disappears when I zoom out.  I have uploaded two examples of this occurring:

At this moment there are too many stupid and not useful segments on the map. They make route creation and segments discovery hard.Take a look at this segment: https://www.strava.com/segments/38298551One person rode from one city to another and made segment out of the whole ride. Nobody will ever ride this route again but segment is there and hides interesting ones.Or this segment: https://www.strava.com/segments/21666799I rode that race but my effort isn’t there. And also there is not a single effort on this segment this year.So what is the point in having this long segment? Again, it hides really interesting ones.I’d like to have an option to hide segments like those. One click and it won’t bother me.Also it would be nice if

I’m now seeing the “Your Weekly Snapshot” at the top of my feed when using the app. I do not enjoy how this serves almost entirely to make me feel bad about my effort so far in the current week. This is detrimental to my experience on Strava.  My training schedule each week is highly variable due to plenty of factors such as work, personal commitments, weather, etc. I should not have to see a feature telling me I haven’t been working as hard when I have been putting in more or the same amount of effort as my schedule allows.  Please enable a toggle for this feature so we do not have to see it. 

Currently it is possible to view "All Run" activities merged together, or "All sports" merged together. I would like a third option added, where all foot sports (running, hiking, walking) are merged. This will make it possible to view things such as active time spent on your feet, and total elevation gain and distance done by feet, without getting the data mixed up by f.ex. cycling. It will also make it possible to set goals according to these metrics. For me this would be very helpful, as I'm in recovery from a knee injury. Total time on feet and total elevation on feet are metrics I'm using to guide my recovery, but currently this is a bit clunky, as I have to manually add the categories together to ensure I'm on the right track. I imagine many others out there are in similar situations - both injured runners, as well as beginning runners. For experienced runners who enjoy hiking, this would also be a helpful tool, to avoid overdoing the t

saya ingin meminta pengembalian dana sebesar Rp 609.000 untuk langganan saya yang dibatalkan? Saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum uji coba gratis berakhir. Uang yang digunakan seharusnya menjadi uang saku saya untuk kebutuhan sehari-hari dan biaya makan jadi saya minta maaf jika saya akan membuat Anda merasa tidak nyaman; Saya harap Anda dapat memenuhi permintaan saya untuk pengembalian dana. Terima kasih.

Hey Community,I want to change my E-Mail address. Back then i clicked on login with google and now there is an error occuring every time i try to change my mail address. I already disconnected my google account from strava but i can still only login with One Time Codes. Can you help me fix this issue? Best,Moritz

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school

Hey guys!! It's been 5 days already and they didn't even respond to any of my ticket submitted. Can you help me guys in this problem? They didn't  give any confirmation or notice on deducting that money through my E-billing App. Badly needed that money. Hope it will get refunded. ​@StravaSupport 

It's been a week since I've opened up my original ticket and I've yet to see any reply. I have opened up a new ticket but there still isn't any reply. I have been getting really worried since I need the money back for my tuition. Has anyone been in a situation like this with Strava's support team? I'm getting really worried and panicked now..