[Archived] Athlete Community

Your algorithm very often responds after completing a ride stating that it was one of my best three efforts. If I look at my history, you can’t keep responding with the same analysis because your top efforts are already completed. The only way I can see this being accurate is if there’s always a rotation of your experiences and completed activities, which would alter the prior top three completed rise so I’d like to know from others if this is accurate because it seems to be a little strange that I received this message very often.

After getting my second ebike I went ahead and created a profile for it however when I make it an e bike, it automatically makes my other bike, also an ebike, no longer an ebike. I have had multiple analog bikes and it always allowed me to pick and choose what bike the ride was on but now not only do I have to select the bike, I have to go in each time and change it to an ebike and when I do, it undoes all the other bikes rides from being ebike.

Hi all, my most recent ride had an error when I tired uploading it, so I clicked cancel, back to the map screen which visually showed my whole route like I was gonna continue the ride, and then I clicked finished and uploaded it, and the map, max speed, and elevation all disappeared, it was an important ride I’d really like uploaded, any suggestions?

Some time in the last month or so all (hundreds) of my saved routes were removed from view in android mobile app, and I can only see 11 in there that I created recently. I logged onto strava on desktop PC and I can scroll back through pages of them, so I assume they are all still available to my account. Can i get them back on mobile, since I rarely use Strava on desktop? Would like to be able to access them when I’m out in a specific area, especially now that Strava map has improved with fatmap. Thanks. 

Hello guys,    I use strava to record my mtb rides but I discovered that some of them do not rest the equipment (bicycle) so I do not have a correct calculation of kilometers for bears and consequently even Probikegarage can not display a correct mileage.    I don't know how to filter the rides that they are without equipment and how to add the correct equipment to them.    Also being numerous rides to be corrected are not like making the change by group and not one by one

Within the Strava “My Apps” section I have a rogue API that keeps appearing. It is called “a” and leads to a website https://www.aaaaaaaaaa.org/You can see your MyApps at this Strava link:https://www.strava.com/settings/appsI have changed my password and it has reappeared again. This website seems to link to LLM/AI ChatGPT programmers. I keep revoking access and within 1 hour it reappears. They can’t have my new password. For what it’s worth, I’m using a hardened corporate laptop which is definitely not infiltrated on hacked in any way. Is Strava liaising with these people? They do not look legit, sorry. Is this Strava sending d

Plsss refund it it's for my sons tuition 

Hi, I made a support ticket for a refund ricket number #3359300, 8 days ago and nobody has responded. Please let me know when you can get back to me. I would like this resolved before 14 days has passed so I can action a refund. I normally wouldn't use the community board but it has been a while. Looking forward to yiur response.Thank you.

I have asked here regarding on when I would get a refund on my premium subscription and the person that replied said that Strava is experiencing extreme backlog regarding tickets and I definitely understand that. However this raises a question from me. Would Strava still refund me even after the 14 day "grace period" if it was Strava's fault for not replying? 

Hello.I observed an issue for the last 1 week that amount if workouts if different on the main page  and in the profile On the main page it’s static and doesn’t changed.Also here   

Forerunner 55 does not provide power stats. How come it shows in the top stats. 

Hi Strava Community, I’d like to share my experience and also ask for your help. On June 15, 2025, I was automatically charged ₱1,500 for a Strava 1-Year Subscription through Google Play, even though I didn’t approve it and haven’t used the app for a while. I had biometric verification (fingerprint) enabled for all purchases, but the payment went through without asking for it. I already emailed Strava Support with the complete details and all required documents. It’s been a while and I haven’t received any response yet. May I ask:How long does it usually take for Strava Support to respond to refund requests? Thanks in advance to anyone who can help or share similar experiences. I’m hoping to get a reply soon.

I ran 5 rounds around my park which is 1km for 1 lap but today when I turn off my phone during the run I looked at my phone after 5 laps and it was 1.6km how can I fix this

My max heart rate changed in strava automatically and retroactively to an incorrect value.  Shouod be 190, but suddenly one day all my activities going back years show zones based on a max heart rate of 173.i have changed it back to 190, but all my old activities still show zones based on the incorrect value of 173.

How can I change instead seeing average cadence I want to see average power? This just changed 2 days ago

Add the barefoot to the shoes Km tracker.. so I know how many km I’ve done without shoes!  Efrem Spataro

Hello,I have 2 running activities whic are visible by everyone:https://www.strava.com/activities/14682653319https://www.strava.com/activities/14762904983Those 2 runs are going through the segment:https://www.strava.com/segments/39377225If, I look each activity one by one, the segment is detected, I can see my time.But when I looking at the Local Legend stats, Strava considers that I didn’t do any passage, my counter is always lockd with 0. What’s happening? The segment has been created after the 2 runs, is this a reason? If yes, that is strange as the time done are taken int

Yesterday I attempted to build a route for a wheelchair activity and discovered that it was routing me up and down the stairs for a pedestrian bridge (rather than using the adjacent ramps). Bike and other rolling activities successfully routed up the ramps. I also tested this in a couple of nearby locations and it repeated the same result: wheelchair routed up the stairs, and bikes/handbikes routed around. See below. First location is (37.8347523, -122.2910888) and second location is (37.8985159, -122.2669583)

When saving someone else’s route, one of the settings is a toggle switch under the heading “privacy” with the label “everyone” Using a toggle switch for the input of “Everyone” with no other explanation is confusing. Everyone is on or off ? Available to everyone? Hidden from everyone? It could just be “private” on or off.Or a number of other better ways to handle this in the UI. I’m still confused on what on or off on this toggle switch actually does 

Average power has been replaced with average bpm on cycling activities summaries. The former is more useful. Please could this change be reversed,  thanks. 

good afternoonsince last thursday, Jun 12, Kaiser spining Bike is not syncing with Stravaany Help?regardsRonney

Hi, I have an iPhone 13 and Apple Watch Series 10. I use Apple Fitness on my watch to start my workout and import the activity through Strava app later once it is ready. I have attached my settings below, so there is no reason this should be happening… I have also removed the activity and toggle the settings and re import the activity, yet no prevail. 

I am viewing Strava on a tablet with a large resolution screen. One of the people I am following has posted a race. You'd think that for a race, seeing the finish time is probably the most important piece of information. And yet, Strava insists on showings only two activity metrics even though this post takes nearly entire screen of my tablet. When I discussed this topic before, the answer was that the isn't enough space on the screen for more than 2 or 3 metrics, but as you can see that is clearly not true. Can someone from Strava explain why activity metrics are the lowest in priority when it comes to the feed? Below the map, a huge part of the screen is dedicated just to showing the 3 icons - to thumb up, comment, and share. Personally, I don't think I've ever shared someone's activity, and to comment I always open activity details

My and most of the other runners of the official Aare Lauf from yesterday, missed the halfmarathon time, because the the gps accuracy in the forest near the river seems to be weak and not accurate. Thus the distance is often 20-40m below the halfmarathon distance, however it is an official run. "correct distance" did not help, do you have any others suggestions?

So I have the factory saddle that came on my bike when i bought it. It’s getting old, as am I. Lately on long rides, for me that is over 20 miles, I’ve felt sore in tail bone and taint (sorry ladies) area. I usually have to readjust my position on the seat and it reduces it a bit. I have a few questions for experienced riders. Would getting a split saddle help? Would adjusting the seat forward or back help? I’ve been playing with it a bit and raising my seat post and that has stopped my feet from going numb. But with raising the post the seat needs to go forward some.Any advice anyone has or their experience with the same issue is greatly appreciated. I ride a Giant Defy 2 from 2010. It’s a great bike for me. Thank you.