[Archived] Athlete Community

How long does you need to process my refund subscription request?

Hi I'm waiting for the update for the refund I requested last May 31, 2025 according to your policy that I can get refund if I cancel within 14 days after the purchase and it was an accidental purchase I've sent multiple tickets but no response at all as one of your admin said it's a lot on que how long does it will be resolved next week next month or next week your support is so bad can't handle the complain of the customer refund my money it's been so long 

Anyone already refunded after 14 days? I accidentally subscribe for the annual subscription. But I don't want to subscribe any of it. It deduct my e wallet money. Please help if anyone already refunded. ?

Hi everyone! I just wanted to kindly ask if anyone has experienced this before. A few days ago, I submitted a refund request to Strava Support for a subscription renewal that I wasn't expecting. I’ve already canceled the subscription and sent all the necessary details, including my GPA ID and screenshots. It’s been about 3 days without a reply, so I gently followed up. After that, I noticed that the priority of my request changed from “Normal” to “High.” I was just wondering — has this happened to anyone before?🌱 Does the priority change usually mean they’ve started reviewing it?🌱 How long did it take for you to get a response or result? I truly appreciate any kind of feedback or shared experiences. Thank you in advance and wishing everyone a greatday!

Hello, this happened for the first time to me. I uploaded my activity to garmin connect and it transfered to Strava but some laps where not recoreded (Power not measured). However they appear correctly in Garmin Connect. Moreover, due to this problem my activity is shorter than it really was. Can you fix that? I attach original TCX file with correct measurements. When I manually upload the file it still doesn't work!!!Activity Link (Evening Ride on my account on 02/07/25): https://www.strava.com/activities/14986898899 https://connect.garmin.com/modern/activity/19612824458 

Hello! What is the current approximate Strava support response time to review an open request? I have a Request #3408129 which I set up 4 days ago and still no response.

Since “Pride Month” is now over, why is there still there to select a map type? 

Hi, fairly recent updates seem to be a backward step. When zooming out on the map it now appears to disappear up into the ‘sky’ obscuring the route of longer rides with ‘cloud’. Longer linear rides are no longer visible in their entirety and rides in unfamiliar territory, when it was nice to be able to zoom out to locate the ride within a country, are no longer visible!The update to viewing photos in the app also seems to make the viewing experience worse. The whole photo cannot be seen or the description read until each individual photo is selected. Once this is done one cannot scroll through the photos unless you go back to the partial view. It would be far better to be able to select photos and scroll through them being able to read the description as previously.

I recently attempted a 100k ride, but my watch died in the middle, and I restarted the app on my phone to finish. Is there a way to merge the rides so I can call it a true 100k ride?

Is there anyway to change privacy settings by activity type? Or Alternatively stop my garmin watch from uploading certain activity types to Strava? I would like certain activities i.e weight training to be private while other activities (mountain biking, hiking) i would like to be visable on my profile.I lift ~ 5 days a week and don't want to clog up my / followers feeds with weight training activities, but do appreciate the tracking info on the Garmin app... 

Hello, i’m using the app social ride to register all my activities on Bike, and i would like to connect it to strava, impossible to find the good way to upload my trips to strava, anyone have an idea ? Thanks a lot! 

We’re renewing our commitment to keeping Segments clean by decluttering duplicate and unused Segments, adding verified Segments and introducing new rules on Segment leaderboards. With these changes, you can more easily find and compete in the places that your community is actually running, riding and moving. We know that the state of Segments is far from perfect - impossible efforts on leaderboards and duplicates (and duplicates of duplicates) of the same portion of road or trail make it hard to get the most out of Segments. What are we doing? Check out the upcoming changes: 📂Segment Decluttering:  We’re combing through our Segment database, deleting any duplicate and unused Segments with bad GPS data. That way you can find the Segments you care about faster. ✅ Verified Segments: The most iconic and popular Segments will now have a ”Ve

Looking to create a virtual 5k race for the club I created and open it up to the public similar to the NYRR races. Does anyone have any experience with this?Similar “events” offer rewards and functionality that I’m not sure how to access.

Can we please have the option to switch back to the old 1:1 share layout for the map? The new one feels a bit off, and the gradient doesn’t help.  

Apart from not having any ‘flying’ activity type, i would like to record my hike-and-fly activities in Strava, and show the true elevation (e.g. in the 3D map plot). Now Strava ‘collapses’ my elevation, even though I use a Garmin Fenix with barometric altimeter. So it’s ‘true’ elevation, not inaccurate GPS height. There seem to be no activities that keep the true elevation, and the option to ‘recalculate elevation’ is gone in the UI. If this is not working anymore, should I make a request to implement such a feature?

Hi, i Cannot follow friends on strava. tried reinstalling, updating, logging in and out

The specified Meetup Address on a new Event is NOT being saved.  This is happening on the Strava website.  Note that there has been an update to the dialog for specifying new event details - including the meetup address.  The specified address is simply erased.  I’ve had to add the meetup location to the event description.  This is not the first time that an update to the website has introduced a regression to basic functionality.  Do you guys run any tests before pushing out an update?  Would greatly appreciate that this bug gets fixed asap.

I sent in a ticket, per the directions in the support center for help with my subscription almost two weeks ago. I keep getting emails saying sorry for the delay here's some articles that might help which of course don't and again still no action on my request.  Clearly strava doesn't care about good customer service.

Puedo obtener un reembolso por mi suscripción? Me suscribí por error a una suscripción anual y usé un dinero que no tenía que usar. ¡Quiero recuperar mi dinero! ¡No tengo dinero! ¡Por favor!

Hello, so i downloaded your app a while back and i was using the free-trial, now it has run out and i’ve been debited for the yearly account. I need a refund please the money is need urgently thanks 

Hello,my friend offered me to join his family strava plan. Unfortunately strava tells me, that I have to live in the same country to join him. In fact we live in the same country, so what can I do to be able to enter the plan? Is there someone from support to check it out?My country is set to the Malaysia in my settings, but when I try to join the plan, the price shows in dollars ($) instead of Malaysia Ringgit (RM).i already raised a ticket, but havent got any agent assigned yet. Thank you,Adrian

Every time I try to open a route, either my own or another, I get a “sorry, this one stays red” error message

I would like to request a refund for my payment on Strava. I only availed of the free trial, but today, June 30, 2025, my GCash was charged for the subscription. I badly need that money today to pay my bills. It was not intended for this subscription. I hope you can help me with this. Please, I really need the refund today so I can pay my bills.

Hello can i get a refund for my subscription because i didnt know the subscription was still on and i really need the money for my mothers medication im sorry can you please give me a refund i dont have anything on me its a 1 year subscription pls help i also submitted a couple of tickets and the necessary documents i have provided but i didnt got any replys its my mothers medication due so pls help

Samsung Galaxy S24, One UI 7.0, Android 15.Strava Version 417.13 (12392927).