[Archived] Athlete Community

Hi, My name is Josh I used Strava i while ago on the free trail and then canceled it before I was charged but now it says on my app payment failed retry payment and it keeps on charging my account but when I want to cancel it it does not show I have a strava subscription on Google subscriptions platform 

Hello. Since few weeks ago, My Stats overview in my Strava profile does not work - it shows just zeros everywhere. This is a new problem because just a few weeks ago I could see stats. I do weight training that always counts as Workout and therefore I could compare my stats year to year, for example. Other overviews in My Stats sections, such as cycling and running, work as intended. Thanks, have a nice day.

Hi - Starting recently (last two weeks?) the bar chart on the left side of my dashboard page has started only showing bars for road runs, and not showing bars for trail runs. This despite the fact that the calculation of total running mileage above the chart is accurate, i.e. includes both. So e.g., my weekly goal is 19 miles, and I’ve done two runs so far totaling ~9 miles, so it says I’ve done 9 of 19 but only shows a bar for the 5 miles that were done as a road run, and doesn’t show a bar for the 4 miles trail run.Is this a bug, or is there some new control toggle somewhere that I haven’t discovered?-p

i created strava segment and after editing it leaderboard disappeared even though i didnt changed anything while editing

'Copy link' isnt working on newest Android version. Either share via whatsapp.

Hi Can someone help me. I recently completed a challenge and got an email to say that the Summer Lead Out Fizik had been completed . And then a button to Redeem Reward. Upon clicking this I then get a message on the Fizik website: . Sorry We're out for a ride. I contacted Fizik suypport and asked, What does that mean and what reward should I get?To which they haver replied they know nothing of it and to contact Strava. Does anyone on here know anything about this or know how and the best way to contact Strava support?tks 

This is the end of my week. Last week, I rode 244 miles and I had 6 activities at 16 hours. Why doesn't this "snapshot" display accurate information? It's currently useless to me.

See the screenshot below, which is the summary of my trail run.  I don't care about my average power and especially about the calories. These metrics mean nothing to me. At the same time I'd really like to see my average HR and average cadence. Strava have been releasing a lot of unimportant features recently, but giving us more customization of the app would be greatly appreciated by many. There should be a way to customize these data fields or perhaps a way to see all available data fields. I don't really like that Strava makes these choices for me.   

run tracked on Apple Watch - went to upload page and pressed ‘import’ - there is now a tick by the run however there is nothing on my page. I have deleted the app / turned phone off and on again but still not working. 

So I put wrong date of birth when i make my account. I am born on 27th June 2000 but i put 2010 by mistake and I can’t change it. I wanna send messages on strava but am not able to because of this. How do i change it. It just shows something went wrong try again! 

Hi everyone,I realized strava is importing my Apple Watch paddling workout flagged as indoor activity without a map. The classification can be reversed only on the desktop, but map data is already lost at that point. My Strava app is synced with Health with all necessary permissions and the Apple Watch is recording GPS data for paddling workouts, showing it in the Fitness app.Has anyone a solution?

My Garmin device shows different elapsed time and moving time for my indoor activities, but Strava shows the same elapsed time and moving time. That's annoying. I'd like to have the actual moving time shown on strava. 

Is there any reason why Strava doesn’t display the actual speed during my bike rides. It shows the average which updates every so often but I want to be able to see the ‘actual’ speed during my journeys.Cheers

While using the website to set-up a new group ride, the dropdown menu for routes is limited to only 50 routes.  I have over 50 routes and therefore I cannot select my older routes.  The menu to set-up a group ride has changed within the past week.  Previously, I could select from all my rides, so this is a new change that has been implemented. Please restore the functionality so that I can access all my routes.Thanks.

Hello, I’m using a HUAWEI Fit Watch 3, and everything had been working well until recently. For the past one or two weeks, every activity is being synced twice to Strava. As a result, I see all my activities duplicated. Even when I delete the duplicate entries, they reappear the next time the watch syncs with Strava. Could you please help me resolve this issue? Is there something I need to adjust in the settings, or is this a known syncing problem? Thank you in advance for your support. Best regards,

About a year ago, if you was to go to the 'you' tab and then 'activities' tab, you could then used the 'search by keyword' function. This used to search BOTH the title and the description of your activities. Now it ONLY search the title which is really really frustrating as for years I've logged activities by useful information in the description section and not the title.  If the search by keyword can be switched back to look at both the title and description is think that would be great. It makes no sense what so ever not to look at the description! 

It seems Strava have been slowly sidelining the segments over the last few updates. The latest update has led to no specific segment link and no indication of Local Legend. Personally, this was the only feature that made Strava better than others. Without it, the app loses value for me. What do others think?

Saya telah berlangganan selama setahun dengan tidak sengaja saya ingin mengembalikan uang saya

I was going through deleting some local rides i did testing out my new Insta360 camera. I had 10 or so to delete. I got sick of the popup asking me to delete every time and I was offered the ability not to warn me anymore, I said yes to this…..now I can’t delete any files at all. Can you fix it so the popup appears again thanks. g

Over the past two+ weeks (during July 2024) I've uploaded many geotagged pics, using the Strava app on a Samsung S23 (Android) device, and when viewing the event maps via browser-on-desktop, the image thumbnails do not show up on the maps. Please note that the images in question were taken hundred of miles from my residence and so were nowhere close to a "hidden portion of the activity".

Every time I touch the map of my daily activity the screen jumps to me upgrading.  If this continues, I’m out. You think there’s not a hundred activity trackers?Strava is brutal with the popups. I pay $99/year!F#ck-off Already. I can’t even tap the map without a pop-up. Every single time. If it doesn’t stop, Now! I will delete and tell everyone that asks not to bother with Strava. Holy Bullshit!I certainly don’t need to pay for this complete malfunction. I can’t even tap or even use the map. I’m constantly backing up and trying again to move the map, or expand it. And again. Brutal. 

I have issues with GPX activities syncing to Strava and Samsung Health.I use import from Alltrails GPX file, I used https://gotoes.org for timestamp to sort out the GPX file timestamp into this website, download, reupload to Strava.I did this morning and afternoon. I wait for fewer hours for syncing to Samsung Health.It's nothing yet, no activity from Strava of the GPX file. Samsung Health to Strava is working again, and I walked yesterday and today.I have included screenshots of service to Strava, to the Samsung Health app, all my activities on Samsun

Pretty much what the title says, I use Runna for training plans but when the run uploads to Strava it just comes up with '[time of day] run' and no description although the workout metrics picture does upload.I launch the workouts via my Garmin any idea what might be going wrong?

When I scroll to zoom out the map, it becomes blurry — only the zoomed-in view looks good.Anyone have an idea? Strava has all permissions granted on the phone. 

Hi,  你好How can I change the email address associated with my Strava account and set a new password, so that I don’t have to login using Google如何更改与我的 Strava 帐户关联的电子邮件地址并设置新密码，这样我就不必使用 Google 登录I put my email address into the forgot password page as advised on other threads in support, and never have once received an email with info on how to set the password. 我按照支持中的其他线程的建议将我的电子邮件地址放入忘记密码页面，并且从未收到过包含有关如何设置密码信息的电子邮件。Thanks  谢谢