[Archived] Athlete Community

I import from my Apple Watch, but no matter what I do — turn off phone, log out of app — I haven’t been able to get anything to appear since June 7. Twice when I turned off the phone when I turned it back on I got a notification of one workout ready to import (I’ve done more than one) but when I clicked on it it disappeared. Any advice?

Hi All,  I am a Huawei Fit 3 watch user, previously my heart rate info (avg HR, max HR) is displayed on the activities every time I broadcast my HR from my huawei watch (image 1). But since 3 days ago my heart rate info went missing from my strava app (image 2). Before the activity started the HR info is displayed, and throughout my workout the HR info still displayed. However once I finish my workout the only thing that recorded is the time. I’ve tried to :Connect and disconnect the huawei watch with strava  Ensure my huawei and strava are on the latest version  Ensure all of the permissions are allowed on both huawei health and strava (data sync and data permissions)

The new route is broken for over a week since the launch of the new heatmap. Plotting any point gives an error Tried on Chrome, Edge and on multiple PCs. Tried several different settings including manual mode on/off, heatmaps on/off. 

Is anybody struggling to build a route today? I have tried across multiple devices and in manual and non-manual mode and the result is the same. I keep getting the error message telling me to make the way points closer even though I am doing this. This is very frustrating as I really need to get this route built ASAP. I have turned off devices, restarted them,  re-logged in et cetera, all the normal things but nothing seems to be making any difference! Any ideas please?

It seems the issue is back that plagued route builder for a while a little while back. You can start building a route but after maybe 10-20 waypoints all other waypoints just trigger error messages. This even happens when you discard the incomplete route and start over. It starts working again after a day or so, but that means you never can complete the planning of any real-world route. There must be some overly restrictive configuration for the number of requests that are let through to the back-end. Please fix asap, this renders the route builder broken for everything other than super short routes.

(Desktop) No matter where on the map I click I can’t even begin building a route from anywhere. Every attempt I make at adding waypoints is met with “Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.”

The past couple of days I have been unable to create routes in Strava. It’s very strange because I have had no issues in the past. The process of creating a route starts okay, but then as points around 50km, I get the following error message...“Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.”I follow the direction in the error message and it doesn’t help. If I cancel out of the route in progress, and start over again, I get the same error message almost at the beginning of mapping out a route.This is very frustrating! Has anyone else had this issue lately? Have you been able to resolve it? If so, how?

Hi, noticed today that my whoop was transmitting my heart rate data during my workout but once I finished the workout and saved it no heart rate data was shown and said something like “start training with heart rate sensor to unlock more insights”already tested resetting the whoop to Strava connection and to record other workouts and a run and none of those activities would recognize my HR data after the workout was finished (even though I saw the BPM during workout)is there a known bug or so?

Delete this please. My post made zero sense. 

I use a garmin HRM pro. I use to see the heart rate after a workout (mean, Max, Zones etc). But now I only see the heart rate in the strava app during the workout. But after the workout there is no results from the heart rate. I can see heart rate resultater from workout I did last week. Anyone know how to fix it?

There may be two problems here: I have used a polar heart monitor for more than one year without issues. then the processed activity started to show graphs which had a flat heart rate intermittently within the exercise. A new battery made no difference. I assumed the monitor had broken down and bought a HRM PRO Garmin. While exercising I can see a heart rate which is in line with the activity of that moment. After the activity has been processed there is no heart rate graph at all. I have reloaded the Strava app to make sure it is the most up to date version. I have paired the monitor a number of times. Nothing gives me the desired result. Please let me know what else I can do or if there is a software hiccup which only you can fix? thanks.

Since the last update, my heart rate date is not being saved. and used to calculate fitness levels, etc. at the end of my ride. My Polar Sense monitor is synced with Strava and shows while I am riding, but at the end of my ride and saved, it does not show in my recorded activity, along with all other aspects.It has always worked just fine, but the last 2 rides after updating the app, it no longer shows.This is using an iPhone 16 with the Strava app.

Once again, a basic capability of Strava that was working fine has decided suddenly to not work at all.Trying to create a route. Select my start point, fine. But when I select another point, no matter how close or far, I get the dreaded "Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together." Closer together than 1 km???And yes, tried this in multiple browsers, same story. Even tried importing an existing route and editing it ... same story, the big red banner.Any help/comment/feedback/suggestions appreciated. Just doing my head in.

I want to create a route visiting 270 postcodes I have. Is there a way of not plotting this one-by-one, either in Strava, or a third party option?(No problem splitting route in half if file too large)with thanks

My Activity has been stuck processing for hours now.Many people have encountered this and this doesn't have a solution that would help.I need helpp

Bonjour,Aujourd’hui j’utilise Strava, Garmin, RunMotion, LifeSum. Tout a un coup et me prend du temps pour tout compiler.J’aimerais bien savoir si quelqu’un rencontre le même besoin que moi enfin les mêmes besoins.Pouvoir intégrer mes parcours GPX (Strava le fait déjà)Pouvoir personnaliser mon entrainement (Reprendre ce que RunMotion fait) en fonction de mes objectifs - surtout pour le trailPouvoir exporter le tout sur ma montre GarminEt puis surtout tracker mes apports journaliers en KCALEnfin avoir tout sur une application et pas 4 abonnements payants.Merci pour vos idéesSportivementManu

I understand activities using Myzone cannot sync to Strava. I understand I can connect a myzone device to an activity by selecting the heart rate icon, search for myzone device and connect. Can I do this on the Strava Apple Watch app ? Basically, when an activity has been started I’m not sure if the heart rate displayed is the rate from the myzone strap or just the Apple Watch ? 

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I have the Samsung Galaxy Watch 6 and use the Strava app however everyday it frustrates me no end because it requires the screen to be used for most running functions - including a simple start and stop.  Typically I’m sweaty and therefore swiping the screen or pressing the screen buttons will not work.  Can the settings be changed to use the actual buttons of the watch instead?Next, if you are trying to appeal to runners, I’d suggest trying to incorporate more running features… even the ability to use for interval training.And finally, the app is often slow.

Dear Community,All emoji`s from my Strava web version are gone or being replaced for abbreviations after one of last Strava`s updates.It this gonna be fixed?

I've been using Strava for a few years and entered all of my bikes.  Most of them were prior to using Strava so the mileage log starts from that date.  Is there any way to update that with the total mileage ridden prior to the Strava start date?

Dear allIs there a way to upload distance for treadmill activities via app or recording devices connected to Strava?I’m aware there is the option to upload activities manually but I would like to find an upload feature for a group challenge.Thank youThomas 

I have a question - why there is no option to load all photos and videos beforehand when I save a workout from my Garmin? For me, the workout first appears, then I add videos and photos. And in the meantime, up to 50 people give kudos, for an empty workout without photos!It should rather be that I have to load all media first, and save the workout and publish it on the feed at the end, when everything is ready.Please do this, because otherwise people watch empty workout records sometimes for 10 minutes because I have a lot of videos from the camera, and I care about a good presentation of the activity. 🚴🌟

Runners, and non-power cyclists, have had the option to set custom HR zones for many years now. There seems to be no similar option for cycling power zones. What am I missing?

Since a couple of weeks ago I get an annoying "vignetting" effect that blurs out the surroundings whenever I zoom out of an activity map in the mobile app. That makes it difficult to quickly assess the location of the route relative to the surrounding geography. It's also just plain annoying because it looks like a gratuitous feature that no one asked for.Can that be rolled back or made optional?