[Archived] Athlete Community

Sorry, this one stays red Getting this error almost any time I click on my own routes/maps

Good afternoon,I know there are a lot of options out there, but I am trying to find a fitness watch that takes advantage of all the features of Strava. Any suggestions? Thank you,Gary

Hi, I’m new to strava premium but this is the 2nd time I’ve come across an issue with it (perhaps I’m not using it correctly) and I’m seriously considering cancelling before it charges me.I drew a bike route this morning and clicked “use route” on record to follow the route however I didn’t get any navigation queues instead I was just watching the map on my phone and had to keep twisting it mid ride to align the direction as it kept assuming I was facing at 90 degrees to my riding direction! I kept tapping the map icon but this just changed to metrics never to directions. finally when I stopped the ride the post on my homepage had no map attached. any help would be great before I decide to cancel. Thanks 

I see that Strava calculates things like CO2 saved per trip and all-time Km's, but there isn't a record of all time CO2 saved from what I can see. Am I just looking in the wrong place, or is this a feature they haven't added?

Is it possible to customize stats shown during activity? For example, for backcountry skiing I would rather see how much vert I have gained/lost rather than mileage. Is it possible to change the stats to see vert instead of mileage? Or to see vert AND mileage? I am sure this would be helpful for other sports as well (trail running, mtn hiking, etc.). 

For some reason whenever I open Strava Maps on the browser version, it always opens in San Francisco. Is there any way to get it to just open on my current location? I’m on the opposite side of the world.

Many people and me, too, travel by bicycle. Or on foot, on canoe, … We then may not be training hard, but still doing a lot of km and altitude.So please add the category “travelling” besides “training” and “commuting“. Thanks in advance!best regards – Myriam

I am planning a challenge at my outdoor business (ski resort) and was hoping to set it up so that you could ONLY see activities at the specific business location (i.e. hikes done at the resort are only tallied for total distance hiked). The goal is to have the challenges be “Most Days Hiked at the Resort” and “Most Elevation Gained” but how can I create it so that only activities done at the resort count toward the challenge? Would creating segments for all of the trails really be the best way to go about this? Any and all tips would be very helpful. Thanks!

I can no longer view live segments while running. Anyone else have this issue or know how to fix it? I’m using an iPhone. 

For about a week now, I am getting relative effort’s roughly 3 times higher than previously on the same runs - this is for relatively the same pace, heart rate, etc. Any one else experiencing this?  Using an Apple Watch Ultra 2

Hello.There is an issue with number of activities. Amount is different on the main page and in my profile After some time (2-3) number on the main page increasing, but it still different as in profile.

This feature has started appearing on my feed, listing “who to follow” suggestions. I find it distracting, unwanted and a feature that I’m simply not interested in seeing. Can this feature be disabled?

Can you please stop the foolishness of messing with our profile photos?  I just noticed the website now has the "shield" outline on our profile photo.  But only if you're a subscriber with a public profile... everyone else apparently gets the round photo, non subscribers and subscribers with a private profile.  (I guess it's an incentive to go private.)  What gives, huh?  You have over 1,000 "open for voting" suggestions in the ideas forum and a recently reported corporate valuation of $2.2 billion (yes, with a "B".)   Now, please change the photos back and put your resources to better use elsewhere.    

Ya envié mi reporte sobre el cobro que me hicieron metí mi tarjeta para la prueba de una semana y no tenía intenciones  de renovarla y me cobraron la suscripción  anual de 799$ 

Your algorithm very often responds after completing a ride stating that it was one of my best three efforts. If I look at my history, you can’t keep responding with the same analysis because your top efforts are already completed. The only way I can see this being accurate is if there’s always a rotation of your experiences and completed activities, which would alter the prior top three completed rise so I’d like to know from others if this is accurate because it seems to be a little strange that I received this message very often.

After getting my second ebike I went ahead and created a profile for it however when I make it an e bike, it automatically makes my other bike, also an ebike, no longer an ebike. I have had multiple analog bikes and it always allowed me to pick and choose what bike the ride was on but now not only do I have to select the bike, I have to go in each time and change it to an ebike and when I do, it undoes all the other bikes rides from being ebike.

Hi all, my most recent ride had an error when I tired uploading it, so I clicked cancel, back to the map screen which visually showed my whole route like I was gonna continue the ride, and then I clicked finished and uploaded it, and the map, max speed, and elevation all disappeared, it was an important ride I’d really like uploaded, any suggestions?

Some time in the last month or so all (hundreds) of my saved routes were removed from view in android mobile app, and I can only see 11 in there that I created recently. I logged onto strava on desktop PC and I can scroll back through pages of them, so I assume they are all still available to my account. Can i get them back on mobile, since I rarely use Strava on desktop? Would like to be able to access them when I’m out in a specific area, especially now that Strava map has improved with fatmap. Thanks. 

Hello guys,    I use strava to record my mtb rides but I discovered that some of them do not rest the equipment (bicycle) so I do not have a correct calculation of kilometers for bears and consequently even Probikegarage can not display a correct mileage.    I don't know how to filter the rides that they are without equipment and how to add the correct equipment to them.    Also being numerous rides to be corrected are not like making the change by group and not one by one

Within the Strava “My Apps” section I have a rogue API that keeps appearing. It is called “a” and leads to a website https://www.aaaaaaaaaa.org/You can see your MyApps at this Strava link:https://www.strava.com/settings/appsI have changed my password and it has reappeared again. This website seems to link to LLM/AI ChatGPT programmers. I keep revoking access and within 1 hour it reappears. They can’t have my new password. For what it’s worth, I’m using a hardened corporate laptop which is definitely not infiltrated on hacked in any way. Is Strava liaising with these people? They do not look legit, sorry. Is this Strava sending d

Plsss refund it it's for my sons tuition 

Hi, I made a support ticket for a refund ricket number #3359300, 8 days ago and nobody has responded. Please let me know when you can get back to me. I would like this resolved before 14 days has passed so I can action a refund. I normally wouldn't use the community board but it has been a while. Looking forward to yiur response.Thank you.

I have asked here regarding on when I would get a refund on my premium subscription and the person that replied said that Strava is experiencing extreme backlog regarding tickets and I definitely understand that. However this raises a question from me. Would Strava still refund me even after the 14 day "grace period" if it was Strava's fault for not replying? 

Hello.I observed an issue for the last 1 week that amount if workouts if different on the main page  and in the profile On the main page it’s static and doesn’t changed.Also here   

Forerunner 55 does not provide power stats. How come it shows in the top stats.