[Archived] Athlete Community

This sunday I ran a 100K with my friend. He has a garmin and when he uploads his files he taggs me and I accept, then strava takes over and I also get the activity, however this activity can not be accepted for some reason. We tried declining and inviting again but it does not work also not on my mobile phone.

Bonjour,Je viens d'emménager aux USA depuis l'Europe. Auparavant mes temps dans les segments apparaissaient dans toutes les rubriques mais depuis mon arrivée, j'apparais dans toutes les rubriques sauf la rubrique "aujourd'hui".Pouvez-vous vous m'indiquer comment résoudre la chose Merci

Some of my activities get incorrectly flagged.There is a group bike ride I regularly take part in, and typically, my activity will be flagged. It’s a fastish group ride, but not insanely, just amateur level. And I’m far from the fastest one. I never get any KOM, and actually never get in the top 10 of any segment either. But every time, strava declares that the activity was actually done on an electric bike, and my PRs and segments are invalidated. Other members of this ride also get their rides flagged. When I look at my friends, I’d say about a third of them get the ride flagged initially. Not necessarily the faster riders. Who gets flagged and who doesn’t seem pretty arbitrary. Most people are able to get it validated after all. I was also able to get it revalidated the first time, by confirming that the ride was ride. But now, I’m not able to get it revalidated. It’s pretty frustrating: trying to beat my PR, and improving my positi

I am unable to share my activity correctly to external apps. My recorded run is fine on Strava but then it goes a bit wonky. As you can see my pace is incredible. I'm far from a gold medalist 😲.  Any help.would be appreciated. Thank you in advance .

Подскажите пожалуйста как отменить подписку и вернуть денежные средства? Случайно купил подписку не на тот аккаунт.Translation: Please tell me how to cancel the subscription and return the money? I accidentally bought a subscription for the wrong account.

The activity overview page has no pace showing, only if you click into the activity to see all the data.Is it because I uploaded the merged file of Strava file and iWatch file (by goatees.com)? Does anyone know how to solve it? Thanks! 

I've made a shortcut with the Apple shortcut app to immediately start a new recording with the action button (Using the URL scheme "strava://record/new/start")Since about a week or two when I use this shortcut Strava crashes most of the time.Sometimes it does work (can't really tell why) but most of the time it doesn't.Please fix this.

Hello community. I hope all good. I’m strugling whith supportteam for months, since May 2025.At that time, Dev Team promoted a feature to have more data, or should I say, more visible data in the photos we publish in social media. Should be a good thing.But data is covering most of the picture. So, sometimes there is a nice landscape, ou the cyclists group and Strava Data, simply cover most of the photo.I suggested them go back the orinal format, Strava logo above and KM, Time and Altimetry below, so the image would be clear in the center. Maybe Strava could keep both formats, old and new, so the user may choose.See, I use data the check and improve my perfromance,

hi, i am doing a challenge in a few weeks of running 5km on the hour, every hour for 12 hours. How would i track this on an apple watch/ strava so that at the end of the challenge, the total 60km and the pace of the runs would show as one 60km run 

Did something recently change with how KOMs are recorded with regards to ties?  I have a segment I tied for the KOM back in June of 2023.  I checked my KOM list just a couple weeks ago (July 9, 2025) and it was listed on my profile page in my KOM list.  I just checked today and it is not listed there.  I checked the activity and it shows that all is good including another KOM I got that day.  It still lists that segment as me getting the KOM (even with it being tied with the existing KOM).  I checked the segment details and it shows both of us with the same time.  I know that originally, Strava only counted the first person to get a time as the KOM, but that changed a couple years ago.  Did something change back in just the last couple of weeks or is this just a glitch?  I have included links to the segment and my activity below for reference.  I did refresh the activity achievements as well to see if that would fix anything but no change.

Since the last update, Strava is using a huge amount of my iPhone battery even when running in background mode with the screen off. Has anyone else had the same problem and is there a solution, please?

I used to be able to see my average pace for the whole run during the run. Now it only shows me average pace for the current split, which is pretty useless for a longer run when I want to make sure I’m on target for my goal. I used to be able to check every km or so and make sure I was on track for my target pace, now there is no such way to stay on schedule. It used to be that it would switch to average split pace during a subscription, but now it’s there all the time. Please can we have a toggle to switch between? Or a solution!

https://www.strava.com/activities/15245714340/segments/39728736/potential-segment-matches I ran a route I run often, just an out and back up a hill. I created a new 1km segment for the bottom of the hill from my activity. It’s fairly straight and simple. My activity is only a partial match of the segment, with no other info given.The segment starts a little ways up the trail from the road where I start, and each lap I ran well past the end of the segment.How can an activity not match the segment when the segment was created FROM that activity gps data? Thanks for any insight! I searched but haven’t come across this issue yet. There were many other matches and a full leader board but not the activity it was made from.

Ich habe gestern über Garmin eine Aktivität aufgezeichnet. Diese wurde von Garmin unter einem falschen Datum (eine Woche vorher) gespeichert und entsprechend falsch mit Strava synchronisiert. Bei Garmin kann ich das Datum nachträglich ändern - aber weder wird die Änderung mit Strava synchronisiert, noch lässt sie sich in der App oder Strava.com manuell ändern. Wie könnte man das korrigieren?Translation: I recorded an activity yesterday with Garmin. Garmin saved it under the wrong date (a week ago) and synced it incorrectly with Strava. I can change the date with Garmin afterward, but the change isn't synced with Strava, nor can I manually change it in the app or Strava.com. How can I fix this?

After pressing record but before pressing start, there was a gear icon to change settings like audio cues and auto pause - after the latest update it has completely disappeared for me? I have tried uninstalling and reinstalling the iOS app to no avail.

I filed a refund ticket after I was charged for an annual plan following the end of my free subscription. According to the guidelines, I was instructed to cancel the subscription (which I did) and provide proof of the charge, stating that I’m eligible for a refund within 14 days of purchase.It has now been a week since I submitted the ticket, but I’ve received no response from Strava’s customer service. They have also not replied to my follow-up emails.Do you know how I can persuade them to issue my refund?

I have had a huge problem in the last couple of days. I presume there was a Strava app update for iOS. It wiped out the top menu area that used to exist where, after I hit the “Record” button, but before I hit “Start”, I could set preferences, including screen dimming etc., before starting a workout. There used to be at the upper right corner a “gear” preferences icon. Instead, there is empty space at the top. All the controls that used to be on top are gone. So the last settings I have are frozen and I can’t change them. And I can’t even exit the screen after I hit “Record”, if I change my mind: I have to quit the app.

I’d love one dashboard to show how many miles per week I have logged in runs/walks/hikes. I’m a walker but recently have been getting back to running. My main goal is miles, however I log them.   I have been interested in my min/mile pace for runs, which is why I select run over walk when I do run. Can you create an “all foot” category that combines on-foot mileage?Thank you!!

Hey all! I have had two rides now in the past week where they show that they happened two days before the ride actually happened. The weirdest part is that I show up on the leader for today?! I have seen that maybe it is because I started it without getting GPS signal or something? I guess my last ride was two days ago so did my Strava just not get the memo that time has advanced? 

Why doesn't Strava correct the flags I reported, I don't have the ability to do it myself and Strava has no phone number and refers to solutions that are not relevant. ??? This is a follow-up to your previous request #3448805 "Re: Re: Strava ticket #3433925 Correction"IS NOT SOLVEDAn incorrect report has been made, this ride was correctly performed on the racing bike with the wind at my back. Please correct this. Also, please correct the following:htt

I bulk exported data but it only produced bike rides, not walks, hikes, workouts, yoga, etc.  Do I have a setting wrong?

Hi, I have recorded an activity with my Garmin fenix 8. It doesn’t upload automatically to Strava, so I tried to do it manually by exporting the fit file (see attachment) from Garmin and manually uploading it to Strava, where I get the error seen below:I checked the fit file with https://www.fitfileviewer.com/ and the GPS coordinates and other information seem to be correct, so I don’t know why this activity cannot e uploaded to Strava.

Hello, New to the Community and Subscribed services here. I have enjoyed using Strava for several years now. I have a concern as it has come to my attention that someone in my area is competing for women’s leaderboard results and has recently identified as a female.  He/she was on a collegiate MTB male racing team before coming to this area.  The women here are at a disadvantage and this situation has lessened the enjoyment of segmental competition among the women (gender at birth) who ride and compete on the same segments.  Thoughts?

Gosto muito do aplicativo, uso com frequência e ele realmente motiva a manter uma rotina ativa.Porém, como tudo pode evoluir, acho que já passou da hora de incluir uma opção específica para “corrida na areia da praia”.É um tipo de terreno muito comum para muitos corredores, principalmente no Brasil, e faz diferença tanto no desempenho quanto na análise do treino.Fica a sugestão com carinho de quem realmente curte o app e quer ver ele cada vez melhor!

Je vous contacte concernant le prélèvement de 59,99 € effectué suite à la fin de mon essai gratuit de Strava. J’avais souscrit à l’essai d’un mois dans le but de tester les fonctionnalités, mais j’ai oublié de résilier avant la fin de la période d’essai. Je ne souhaite pas conserver l’abonnement annuel, et je n’ai malheureusement pas les moyens de payer cette somme actuellement. Je n’ai pas utilisé les fonctionnalités Premium depuis le renouvellement. Je vous serais reconnaissant d’annuler l’abonnement et de procéder au remboursement du montant prélevé. Dans l’attente de votre retour favorable,CordialementDylan Tal taldylan671@gmail.com