[Archived] Athlete Community

Did something recently change with how KOMs are recorded with regards to ties?  I have a segment I tied for the KOM back in June of 2023.  I checked my KOM list just a couple weeks ago (July 9, 2025) and it was listed on my profile page in my KOM list.  I just checked today and it is not listed there.  I checked the activity and it shows that all is good including another KOM I got that day.  It still lists that segment as me getting the KOM (even with it being tied with the existing KOM).  I checked the segment details and it shows both of us with the same time.  I know that originally, Strava only counted the first person to get a time as the KOM, but that changed a couple years ago.  Did something change back in just the last couple of weeks or is this just a glitch?  I have included links to the segment and my activity below for reference.  I did refresh the activity achievements as well to see if that would fix anything but no change.

Since the last update, Strava is using a huge amount of my iPhone battery even when running in background mode with the screen off. Has anyone else had the same problem and is there a solution, please?

I used to be able to see my average pace for the whole run during the run. Now it only shows me average pace for the current split, which is pretty useless for a longer run when I want to make sure I’m on target for my goal. I used to be able to check every km or so and make sure I was on track for my target pace, now there is no such way to stay on schedule. It used to be that it would switch to average split pace during a subscription, but now it’s there all the time. Please can we have a toggle to switch between? Or a solution!

https://www.strava.com/activities/15245714340/segments/39728736/potential-segment-matches I ran a route I run often, just an out and back up a hill. I created a new 1km segment for the bottom of the hill from my activity. It’s fairly straight and simple. My activity is only a partial match of the segment, with no other info given.The segment starts a little ways up the trail from the road where I start, and each lap I ran well past the end of the segment.How can an activity not match the segment when the segment was created FROM that activity gps data? Thanks for any insight! I searched but haven’t come across this issue yet. There were many other matches and a full leader board but not the activity it was made from.

Ich habe gestern über Garmin eine Aktivität aufgezeichnet. Diese wurde von Garmin unter einem falschen Datum (eine Woche vorher) gespeichert und entsprechend falsch mit Strava synchronisiert. Bei Garmin kann ich das Datum nachträglich ändern - aber weder wird die Änderung mit Strava synchronisiert, noch lässt sie sich in der App oder Strava.com manuell ändern. Wie könnte man das korrigieren?Translation: I recorded an activity yesterday with Garmin. Garmin saved it under the wrong date (a week ago) and synced it incorrectly with Strava. I can change the date with Garmin afterward, but the change isn't synced with Strava, nor can I manually change it in the app or Strava.com. How can I fix this?

After pressing record but before pressing start, there was a gear icon to change settings like audio cues and auto pause - after the latest update it has completely disappeared for me? I have tried uninstalling and reinstalling the iOS app to no avail.

I filed a refund ticket after I was charged for an annual plan following the end of my free subscription. According to the guidelines, I was instructed to cancel the subscription (which I did) and provide proof of the charge, stating that I’m eligible for a refund within 14 days of purchase.It has now been a week since I submitted the ticket, but I’ve received no response from Strava’s customer service. They have also not replied to my follow-up emails.Do you know how I can persuade them to issue my refund?

I have had a huge problem in the last couple of days. I presume there was a Strava app update for iOS. It wiped out the top menu area that used to exist where, after I hit the “Record” button, but before I hit “Start”, I could set preferences, including screen dimming etc., before starting a workout. There used to be at the upper right corner a “gear” preferences icon. Instead, there is empty space at the top. All the controls that used to be on top are gone. So the last settings I have are frozen and I can’t change them. And I can’t even exit the screen after I hit “Record”, if I change my mind: I have to quit the app.

I’d love one dashboard to show how many miles per week I have logged in runs/walks/hikes. I’m a walker but recently have been getting back to running. My main goal is miles, however I log them.   I have been interested in my min/mile pace for runs, which is why I select run over walk when I do run. Can you create an “all foot” category that combines on-foot mileage?Thank you!!

Hey all! I have had two rides now in the past week where they show that they happened two days before the ride actually happened. The weirdest part is that I show up on the leader for today?! I have seen that maybe it is because I started it without getting GPS signal or something? I guess my last ride was two days ago so did my Strava just not get the memo that time has advanced? 

Why doesn't Strava correct the flags I reported, I don't have the ability to do it myself and Strava has no phone number and refers to solutions that are not relevant. ??? This is a follow-up to your previous request #3448805 "Re: Re: Strava ticket #3433925 Correction"IS NOT SOLVEDAn incorrect report has been made, this ride was correctly performed on the racing bike with the wind at my back. Please correct this. Also, please correct the following:htt

I bulk exported data but it only produced bike rides, not walks, hikes, workouts, yoga, etc.  Do I have a setting wrong?

Hi, I have recorded an activity with my Garmin fenix 8. It doesn’t upload automatically to Strava, so I tried to do it manually by exporting the fit file (see attachment) from Garmin and manually uploading it to Strava, where I get the error seen below:I checked the fit file with https://www.fitfileviewer.com/ and the GPS coordinates and other information seem to be correct, so I don’t know why this activity cannot e uploaded to Strava.

Hello, New to the Community and Subscribed services here. I have enjoyed using Strava for several years now. I have a concern as it has come to my attention that someone in my area is competing for women’s leaderboard results and has recently identified as a female.  He/she was on a collegiate MTB male racing team before coming to this area.  The women here are at a disadvantage and this situation has lessened the enjoyment of segmental competition among the women (gender at birth) who ride and compete on the same segments.  Thoughts?

Gosto muito do aplicativo, uso com frequência e ele realmente motiva a manter uma rotina ativa.Porém, como tudo pode evoluir, acho que já passou da hora de incluir uma opção específica para “corrida na areia da praia”.É um tipo de terreno muito comum para muitos corredores, principalmente no Brasil, e faz diferença tanto no desempenho quanto na análise do treino.Fica a sugestão com carinho de quem realmente curte o app e quer ver ele cada vez melhor!

Je vous contacte concernant le prélèvement de 59,99 € effectué suite à la fin de mon essai gratuit de Strava. J’avais souscrit à l’essai d’un mois dans le but de tester les fonctionnalités, mais j’ai oublié de résilier avant la fin de la période d’essai. Je ne souhaite pas conserver l’abonnement annuel, et je n’ai malheureusement pas les moyens de payer cette somme actuellement. Je n’ai pas utilisé les fonctionnalités Premium depuis le renouvellement. Je vous serais reconnaissant d’annuler l’abonnement et de procéder au remboursement du montant prélevé. Dans l’attente de votre retour favorable,CordialementDylan Tal taldylan671@gmail.com

 Hello everyone!I have a question for the Strava community:Are you having the same problem?When I do an outward/return run, the Strava app doesn't provide alerts (km, 1/2 km, and performance...). Is there a reason for this?Thanks everyone.

Hello, I would usually post this message in the ideas section, but wanted to get more feedback on it first. Right now, the idea might be too complex or convoluted for Strava to open it to voting. Does anyone else think that Strava should develop different tiers or categories for segment competitiveness? I love segments, and prefer seeing more rather than less segments. However, Strava doesn’t currently differentiate the prestigious segments from the segments that are just lucky to exist. For instance, you could run the Boston Marathon segment and then run a completely random segment afterwards. On your stats page, the two segments will look equally important. There are verified segments, but there are only a handful of them located in a few megacities. Personally, I think Strava should develop a “Competition Category” similar to its Climb Categories. This Competition Category would give segments a ranking based on a formula that would include number of attempts,

Im honestly just a bit confused and could use some explanation; just ran 30km for the first time, making it in 2 hours and 54 minutes. However it says my moving time is 2 hours and 33 minutes. I dont really understand how this works and just wanted to see if anyone would like to explain it all to me?

We have taken a family account. I had a free account and my son a paid account. When my son send me the link that I can access the paid account I get an error that I don’t live in the same country. We both live in the Netherlands and that is also what our accounts say. How to solve this?I created a ticket two weeks ago and somehow they are so busy at Strava that I don’t get an answer. Only standard emails that they are too busy. What a service 

I’m having the hardest time trying to figure out the best way to set up this challenge.4 Weeks. 4 Winners. All they have to do to be entered to win the prize is to run a 5K. Each week they complete a 5K they’re entered to win but none of the group challenge settings seem to be right.

I just want to ask if strava really refund if you submit a ticket? 

If I’m paying for premium, I don’t want to see advertisements for Runna or any other company.  

Hi Strava Developer Team,I’m a long-time Strava user and coach, and I use third-party tools like RunGap to sync training data from Garmin.One persistent issue is that Strava’s API does not currently allow third-party apps to assign gear (e.g. shoes or bikes) when uploading activities. As a result, this information needs to be manually updated every time, which breaks the otherwise smooth syncing workflow and diminishes the value of tracking gear-specific stats like shoe mileage.Could I request that you consider adding support for gear assignment via the Activities API — either by gear ID or name — during upload or in a subsequent PATCH call?This would benefit a lot of users who work across platforms.Thanks for considering this, and keep up the excellent work.All the best,Sean BarkesProfessional Coach

Is it possible to sort My Activities by average speed?