[Archived] Athlete Community

Dear Strava Support Team, I am contacting you to request the cancellation of the Strava subscription that is already active on my account. I never consciously agreed to this subscription, and only realized the charge after the transaction was processed.  I have submitted a refund request through Google Play and am currently waiting for the process which is said to take 1–4 business days.  Here are some details that may help you trace my account: Amount charged: Rp 609,390.00 Device used: Android  I would like to ask the Strava team to help me: 1. Cancel the active subscription. 2. Review this case and support the refund so that my funds can be returned.  Please contact me if you need additional information. Thank you for your attention and assistance.  Best regards, Andi muhammad fachreza nindra

I thought I’d share about the latest map update.  While on a road ride that I had mapped out, if I’m looking at the map with all the info that is now on the screen at the bottom, it’s very hard to pan in or out without messing everything up.  I would rather have the whole screen showing the map like it was before.  Just allow me to either be looking at the Miles/Heartrate screen or the map, not both at the same time.

I have a back up android phone (no sim) that I like too use as an off line map on gravel rides.I used to have my downloaded routes (using wifi) with global heatmap and the back-to-facing-north compass-button. I would combine it with a “real compass to check if I was on the path, that I thought, and if I lost my way or got uncertain the heatmap helped a lot to read the layout of paths in forests so that I could identify my location and get back on track. Same features were useful if I changed plans and wanted to ride an improvised route.This doesn't appear to work as well as it did some time ago:one thing: The compass-button has disappeared (there's a separate topic that goes two months back). It's critical” to know north on the map, and since it rotates quite easily...I don't have to explain.another thing: a week ago or so when I accessed my downloaded maps off line the heatmap wasn't with it any longer. That was dissapointing. I found a workaround, still

When I ride on my remote eastern Nevada ranch where there is off and on phone coverage Strava has challenges keeping track of my riding.  Example, I may start out with GPS and then Strava finds phone service and it switches.  This is an off and on going process while i ride my bike.  Today Strava was off by over 7 miles.  This makes it tough to appreciate my ride and progress.  Any thoughts appreciated.  Thanks. 

HelpI have been using strava for creating my routes for years, but recently paths that have always been recognised I am no longer able to use, it won't even let me run through a park!I know I can make it work if I login on a web browser but that is not convenient, it was a bit of a nuisance beforehand on the odd path but now it is so many paths it has made the route planning unusable.Has this been recognised by Strava? Or shall I give up now and find a new route planner?ThanksKaty 

My friend bought a family plan using my credit card but I am now I am unable to join even though we are both in India. I was travelling for 3 weeks in the UK last month when my individual subscription expired and now I only see GBP prices and have been unable to join even though I am back and have logged multiple activities here.

A week ago while cycling it would show average speed, current speed, time elapsed, distance elapsed, and heart rate all at once very legibly. Now it flip flops between average and current speed when you’re paused or mid ride, and shows only distance and time elapsed along with the changing speed metric. I understand maybe some people prefer this, but maybe you could just make this optional? I want to revert back to the UI from a week ago.

Hi! I just bought a strava premium subscription in the understanding that I would be able to see my current running pace (rather than the average) as I am training with intervals in specific paces. Yet, I cannot seem to find this feature. Can anyone help me with this? :) 

Please, could someone help me to understand the chart attached.what does it means the gray and red chart? during the exercise my watch does not measure the heart rate and i think that the gray is the beating during these moments. Is that? 

On the sharing page, the format of my transparent image has always been different with others - no sports icon before (i.e. run, bike), and NOW:Now I just updated into the latest version, still no sports icon, and there’s one new item which doesn’t make sense at all added -  a “Carbon Saved 0.00 kg CO2” displayed on the page.(I didn’t choose anything on “Type of Ride”, not “Commute” either)Please see the attached screen shot. Does anyone know how to solve it (1. how to have the sports icon, 2. how to remove the Carbon Saved info)? 

When I want to share an activity, the statistics show the carbon saved instead of the elevation gain.I have commute turned off

It seems that after my Export of my Data to Excel, I am getting a huge number for Time (seconds?) and what may be the distance in kilometers (see below).How do I get the Elapsed Time field in hours:minutes:seconds so I can tally and format in Excel?How do I set the DIstance to be in Miles (not what appears to be kilometers) such as 6.75 Miles? (My Profile already has selected "Miles").Thanks for your help. Elapsed TimeDistance606914.55 

How to choose a water sport in Mapa tab in Android application?

Hi, i am using the new Strava template with transparent background for my bike ride, which so far were showing kilometer, Time, and positive elevation but my last few bike ride were only showing Time, kilometer, and CO2 saved (which always shows as 0 btw) i didnt change any thing in the settings, ils only on my 3 last bike ride i see the same data as before on the activity, but not on the template with transparent background (first one you see when you click share)

There still seem to be a few glitches with the revised Segment creation tool that was released a few weeks ago.  I recently realised that a Segment I created a while ago would be better if it was slightly shorter (the finish was a bit too close to an obstacle).  I therefore tried to edit it to reduce the length by about 10 metres (the length is about 600 m).  When I tried to save it I got an error saying it was too similar to an existing Segment and so would not be saved.  I don’t think there are any other similar Segments so I think the problem is that it was too similar to the original version before I started editing it 🤦‍♂️.  Hence the question - how should I make small changes to existing Segments ?  I suppose one way would be to delete the Segment and create a new version from scratch (I don’t know how I would find the Activity the original was created from, and it may have been deleted).While on the subject, could someone PLEASE reinstate the functionality that the Seg

I am a Strava subscriber. My connected followers have their power curve and power charts displayed in their Strava app. Also displays under results. I am not able to see this under my profile, only estimated power zones (which has always been there).Is the additional power curve graph and new power results a new feature? How do I enable? I have my bike weight and body weight configured - still nothing.

Why isn't there an option to see all my saved routes on the map at once? Since the map can show multiple nearby routes that are "powered by community data," then why isn't there a way to show just my routes? I don't want to have to go to my saved list and click individually for that single route to show on the map. I want a visual showing all of them.

I loved the sharing feature, but for cycling it now replaced altitude with "co2 saved". Seriously?!? I thought this was simply a fitness app, I do sports for my personal health ...Please let users choose the old vs new one (e.g. with a new "road cycling" sport)

Using my web browser, I could log in to my strava account on Friday 21 Feb. However, since Sunday 23 February, I have been unable to log in to my strava account. The log in page keeps refreshing when I click on the log in button, but doesn’t do anything. Please help.

Waiting for over a week now. No response from Strava support. Unable to add myself to a Family Subscription plan. 

When I want to share a Strava activity, CO2 carbon metrics are shown on all types of rides. Should be shown only when a ride is a commute.

Hey friends! I own a club/group on Strava to keep track of my athletes runs, but recently the button to look at the activities of the group is gone and was replaced with “event insights”. I haven’t changed any settings for anything to be different and would just like some help so I can see the activities in my group again please.

I ride walk and play tennis all of which I am able to record on my strava. Why then is Tennis not listed in any of the challenges as an included sport?

Commute being the only tag for swimming is a daft and long-standing Strava oversight. As per questions and comments dating back two years, commute is the least likely option for a swim, but it's the only option in Android. Surely this is an easy fix?Come on Strava developers - swim to work and get this sorted! 🙏