I am a Huawei Watch Fit 3 user.

prior to this issue, everything works fine. Whenever I want to upload my workout, I would just connect my heart rate smartwatch, then record my activity through strava.

yesterday, when I after I clicked save the activity, apparently, my activity doesn’t record my heart rate trend during work out. Instead, when I scrolled to my activity—the heart rate page—it shows the information that implies there’s no heart rate stored during the activity. And I was confused, because during the workout, my heart rate broadcast was connected to strava and that I could see clearly about where my heart rate is at.

today, I tried another workout (walking), because workout feature still doesn’t work. So I think, might as well just try another sport. After a few meters, I tried to upload, and my activity isn’t uploaded at all. When I pull the refresh, the processing activity just gone.

i am currently participating in a challenge in which requires strava every single day. And this is a major issue that can ruin everything. I have tried to contact through email, no response is received. I tried to contact through Instagram, there’s no response at all. As a party who collect personal data, I think it is worth to note, that according to GDPR, you are obligated to provide information regarding someone’s personal data whenever asked as soon as possible. But seeing how slow the response and is, it got me thinking, do you even comply to the laws regarding personal data?