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Hi, noticed today that my whoop was transmitting my heart rate data during my workout but once I finished the workout and saved it no heart rate data was shown and said something like “start training with heart rate sensor to unlock more insights”

already tested resetting the whoop to Strava connection and to record other workouts and a run and none of those activities would recognize my HR data after the workout was finished (even though I saw the BPM during workout)

is there a known bug or so?

Hi ​@LuisCodeas96, try this:

In the mobile app, go to the tab You > tap the gear wheel in the top right corner to open Settings > scroll down and tap Data Permissions > Health-Related Data > set to Always Allowed
 

 

Hi ​@Jana_S 

 

thanks for the tip! It was already access allowed, checked it before today it has been working perfectly… 

 

Hi ​@Jana_S thanks a lot for the tip! Had already looked into that setting and it was already on allow… tried already to record another activity and still the same issue…

 

Hi ​@LuisCodeas96 

sorry, this turns out to be a bug - multiple other users have reported the same problem in the meantime. It was already reported to Strava, further updates should appear in the following thread: 

 

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