[Archived] Athlete Community

I can find it if I perform a search in my activities. Others can see this activity only if I send them the link. How to resolve it ?

Is there anyway we can get workout the strong app to sync with strava? 

Hi, I'm getting a server error in many parts of the app for instance:when trying to upgrade to premiumwhen trying to check the leaderboardwhen trying to select a route to follow and in many other parts I tried deleting app data and cache, logging out and restarting my phone. I even changed my Internet connection, nothing worked. I'm using a Galaxy S22 Ultra with One UI 6.1 and Android 14 

why does this feature use standard maps? Usually it uses satellite maps. Is there a solution for this? 

How to save route map from activity as image from the web browser version?

Bonjour, est il possible de savoir si la planification d'itinéraire de strava sera identique a celle de fatmap un jour???depuis l'arret de fatmap, il est difficile de creer un parcours aussi bien avec strava!!!!Sur fatmap on pouvait tracer sur une carte ign, en n'etant pas obligé de suivre une route, ou chemin.....on pouvait tracer en hors piste ou sur un chemin qui n'existe pas sur les cartes.…est ce que ces fonctionnalités seront un jour sur Strava version mobile????

I live in Taiwan but I subscribed family plan in Japan this March since my membership was expired during the trip. When I came back to Taiwan, my friends were not able to join my family plan, system showed that we are in different countries (all of our accounts are based in Taiwan).I’ve submitted a ticket but there’s no response for more than 6 weeks. Anyone knows how to resolved this issue? Will VPN work in this case?

I been trying for weeks to connect samsung health to strava , i been watching youtube tutorials even tried with chatgpt , but nothing worked i dont know whats wrong but i did every step on youtube i connected services strava so yea im very lost. 

Hi, I’m trying to activate a monthly subscription, but nothing happens when I hit subscribe. Selecting Annual sends me to confirming subscription just fine, however. Are monthly subscriptions not available? I’m on iOS 18.3.2

Dear Team,We would like to create a Walking Club for our colleagues worldwide with a free subscription. Can you please give some guidance for the following details:Is there any maximum capacity for a club? e.g. Can 3000 employees join in our Club and compete with each other?  Can they join with the free membership?  How long will the Club be available with the free membership? After 30 days’ trial period, do they need to pay for the membership or will they remain members of the Club? As an admin/owner of this Club, can we see and pull some reports on the performance for all the participants weekly/monthly basis?Looking forward to your guidance. Thank you for your cooperation!Kind regards,Andrea

I'm a premium strava user and recently I can see my activity map when I open that activity. I can see the map in my feed but when I open it, map is no available.Also, when I try to see any other user that that day did the same segment, for example, strava app closes and it backs to the feed! Any idea? Thanks

Apple Watch Health (Heart Rate) to Strava problem .. again, apologies.I have an iPhone with iOS 17.7.1 but I cannot get my Heart Rate data from Health App to share with my Strava activity after I have completed a bike ride. Watching YouTube videos the information differs. See two images .. one is what I am supposed to see, the other is what I actually see on my iPhone.I am following steps You>Settings>Manage apps and devices>Healthbut information is not what I expected.What am I doing wrong? 

This has been a huge flaw for years. It’s the main thing that kept me from paying for premium, and the thing that’s going to make me cancel it one of these days. “Moving Time” 1) Is worthless because it’s hopelessly inaccurate. When I’m on a trail with big elevation gain it could be off over 50%, and 2) It’s irrelevant. If it took you an hour to do the route because you stopped to tie your shoes and send a text… it still took you an hour. In what world does it matter hour how much time you were actually running vs stopping? If someone wants to know that irrelevant metric, let them search for that. Not make the rest of us who live in the real world have ridiculous times posted that bear no relation to reality. There’s no way it could be that difficult to actually make the correct time the default to display. 

Starting yesterday i cant post on anyclubs i made one post and it was the cleanest post ever and now i cant post and can only post activities. The reason why I said it was clean was because i looked it up and it couldve been flagged and thats why i cant post but i didnt post anything even remotely bad. I would like this fixed. Thanks cooper

I ran with a friend this morning, for some reason my garmin deleted my run.  I asked her to share her run with me. She did, i accepted the link, but it does not want to process the share. How can I fix this?

Hi! For anyone experienced in growing a strava group, what did you guys do to grow it? 😀

I'm trying to view Flybys for today's (and prior) run(s). I'm not seeing anything load (see image below) and I'm seeing a unicode type character referenced in the orange section where I assume the route name would be. I do have Flybys privacy set to allow Everyone to view as well, in case that information is helpful.     Thank you!!

I am writing because of your 1year subscription that just happed today I NEED A REFUND THE MONEY IS INTENDED FOR SOMETHING ELSE PLS GIVE IT BACK!

When you play videos that are uploaded to Strava (on your own profile or watching others) the last few seconds of the video get cut off. This usually only happens the first time you play it, and when you try to watch it again, you can see the final seconds of the video. I have only tested this on an iPhone.

Can you add a feature to allow members to set up cycling trips with other Strava members

Hi, I’ve noticed that the club leaderboard is no longer displaying, and I’m wondering if anyone else is experiencing this issue. Could you let me know if this is a temporary issue or if there’s a way to resolve it?

Dear Team of Strava,first of all many thanks for your free service, for which I am totally satisfied.I subscribed the free trial version, but after checked how it works, frankly I am thinking to remain a free service user.Below I wanted summarize the points for which I am taking this decision, if they can be usefull for you.Main one: I was totally convinced that I could navigate with indications during my MTB route and was surprised once understood that any kind of alert was not in place on Strava. I am not talking about a exact route voice indicator, but at least a “bip” when you skip your turning point would be important. When I run an round trip on the same route, the return track line is hide by the blue color of the outward one. Would important that the predominant color remains always the orange one. The screen turns off automatically. So I have to touch it to see the route. I suggest to include this function on Strav

I made 3 "indoor rides" today with a couple of pauses using the STOP button on my Garmin Edge 530. It was saved after the third ride. The result in Garmin vs. Strava is: Obviously, in Strava the elapsed time is used in avg. speed calculation. This is a horrible bug. E.g. if concentrating exactly on avg. speed during an indoor cycling, the record is totally useless. Why the elapsed time is used in calculation instead of the moving time? It makes no sense.

Hi everyone,It has been almost one month since my safety contact reported not receiving beacons for my activities. My watch is Samsung Galaxy Watch5 Pro. Raised a ticket Request #3198908 but issue still remains up to today.I have removed the safety contact & re-added, as well as adding my own number & re-enabling beacon.Got a couple of beacons sent at first but stopped again.  Up to this very moment no beacons sent/received for the last week despite of being active, even a couple of hours ago! Are you also having issues with beacons not being sent?I will appreciate any help, thanks!

Strava is giving me a huge headache right now. I cannot change my email, or password on my strava account which is problematic because the email it is attached to was deleted years ago. Everytime I try and enter the password, I either get a message saying that my account has been temporarily suspended, or the password is wrong. Even though I am entering the same password every time. I am getting really frustrated. So I created a new STRAVA account and tried to transfer my data over, but turns out you have to have access to both emails in order to do that. I tried deleting my account, can’t because I don’t have access to that original email address. I just want to either change the email address on my first account I’ve had since 2020 or transfer all the data to my new account that I set up last week. PLEASE HELP!