Ask & Troubleshoot

Hello,This link explains how to deauthorize an application.https://developers.strava.com/docs/authentication/#deauthorization`access_token` is a required param. Does it need to be active? Or can it be expired?I'm assuming it can be expired. For example, a user should be able to deauthorize an application many days after they initially authorised it.Thanks!

Hello Allcan you please help me to find out that why every time access key is expire.i have a website where i need to fetch all the races of a user who have account in strava, now i have created that user access token key and store in my database, every time when user come and want to see all races its showing that your access key is expire, again i have to regenerate the key and the process going on. kan anyone please tell me why its happen?

I want to be able to see my total weekly elevation gain across all “human powered” sports.This is somewhat possible by selecting “All Sports” in the progress page in the app.The problem is that it also includes elevation from Alpine Skiing and so all the lifts - this is none sense .It should automatically exclude non “human powered” sports or at least allow for a multi select interface. 

Bonjour,mes activités Zwift apparaissent sur l’appli Strava sur mon Mac book mais pas sur l’appli de mon iPhone. Inversement les autres activités Garmin apparaissent sur Strava iPhone mais pas sur Strava Mac book…sur Strava et zwift les appli respectives apparaissent bien connectées.merci pour votre aide Translation: Hello, my Zwift activities appear on the Strava app on my Mac book but not on the app on my iPhone. Conversely, other Garmin activities appear on Strava iPhone but not on Strava Mac book… on Strava and zwift the respective apps appear well connected. thanks for your help

Hello, I followed the steps given at: https://developers.strava.com/docs/webhookexample/ and https://developers.strava.com/docs/webhookexample/.I implemented the get and post methods to address the verification and calls for the webhooks according to the documentation.However, when I call the following URL, I keep getting the same error:curl -X POST https://www.strava.com/api/v3/push_subscriptions -F client_id=MASKED -F client_secret=MASKED -F callback_url=MASKED -F verify_token=MASKEDI also tried calling the endpoint directly, according to the command below:curl -X GET ‘{your-callback-url}?hub.verify_token=test&hub.challenge=15f7d1a9

Dont know if this will open a can of worms - 1)I do all my activity with Apple Watch and it's pretty good for reading my HR and effort. My latest fave sport is off road e-mountain biking - I have a Bosch engined bike which displays my HR on my apple watch via the Bosch FLOW app, and at the end of the exercise automatically uploads my data to Strava including power, cadence speed etc but no HR which is fair enough as FLOW has saved this to apple health. At the same time Apple health will record an activity which it automatically recognizes as an e-bike activity and records all my parameters INCLUDING HR. I think it is triggered to do this by the flow app sending my HR data to my watch. When I then look at the Strava workout, it has automatically recorded my ride, but hasn't uploaded the HR data DESPITE having permission to do so in my Strava iPhone and watch settings. I try the old trick of logging out of strava

In my haste to get a run tracked on the Apple app, I accidentally started a weightlifting session instead. When I finished the run I saved the activity without realising it wasn’t classed as a run. I’ve got as far as Exporting the Original but this has only tracked the duration and no other data points. Is there any way to retrieve any of the run data or have I lost the run data forever? (I wouldn’t usually mind, but this was the last section of a long race after my watch died and I’d hate to lose the info). 

Quick backstory:Here in Sweden we have a system called friskvårdsbidrag (wellness subsidy) , an elective system where companies can hand out up to 5000sek (500usd) to its employees for exercise and health related services. For this however a receipt is needed, and a legal one.Idea suggestion:Add legal requirements to strava receipts:Today Strava receipts (that can be found under your profile settings - My account - Membership and then Resend last receipt / resend all receipts) include:NameEmailDatePayment methodRetailerItems purchasedPayment totalFor a receipt to be considered legal in Sweden/europe further items must also be included:VAT total (often with VAT rate)Tax number

Hi.He have this activity: https://www.strava.com/activities/13415348821/laps In Strava WEB there is a lap of 20min 40 seconds, and if you look at the same activity in Android app, the lap is shown as 20min 00 seconds. There are 40 seconds of diference. I would like to show you the screenshots but you can check it by yourselves following the link.¿Why this big diference?I asked this because we had an api integration with Strava and we have the 20.40 data, and de client wants the 20.00. Its an FTP test, and there is a big difference.Thx in advance

Hello! I went for a morning run today and my watch recorded the activity via the Strava app on my watch but it never synced to my Strava app on my phone. Under the Strava settings on my watch it says that there are no activities that haven't been synced yet. It looks like I completely lost the activity. Is there a way to restore it please so I can attempt to sync it to my phone app?

HiI just want to know why all my Zwift indoor racers are not listed on all best efforts under ride. It is only showing outdoor cycling information. Most of my best efforts are coming from Zwift.Can there not be a droping down bar for indoor rides.Please helpThank you

Today’s outdoor run (race event) did not upload to strava. I am following the steps to figure out why…How to Sync Strava with Apple Watch Fitness App & iPhone Health  (link below)How to Sync Strava with Apple Watch Fitness App & iPhone Health - MashTips I went to my profile and Applications, Services, and Devices is missing as an option to click on the Strava App.So I can’t get to my Health to check if Apple is set up to sync correctly with Strava. Yesterday’s run synced from my Apple watch to Strava. I am not sure why it isn’t working now. Can anyone please help on how to retrieve  Applications, Services, and Devices on my profile? Thank youNeli A 

Hey,It's been more  than a week since I submitted a support request and still no response.

A bit of a bizarre one. When adding a manual treadmill run I put the title as follows "60 mins @ 17.0kph." When saving the run it will only show "60 mins @".  If I keep editing the run to add the speed back in it won't show when saved. However if I edit it to show "60 mins @ 17.0kph" (note without the full stop at the end) then it will save fine. The same happens whatever the speed entered, it seems like Strava doesn't like full stops!Obviously it doesn't bother me, just a peculiarity with the software that seems a little strange!

Many of the leaderboards for segments in urban areas (especially those next to highways) are riddled with blatant vehicle travel "rides". In nearly every case, a rider neglects to stop recording their ride when they get in the car to drive home. The result, in the case of most segments following major roadways, is the top 30 leaderboard spots boasting outrageously inhuman times--i.e. 72 mph on a flat road for 10 minutes, etc. I suggest that a flagging algorithm should be setup in the Strava software that automatically removes certain rides from the leaderboard under strict parameters. For example, on a flat/uphill road, it is physically impossible to ride a bicycle, electric or otherwise, faster than 70 mph, for any length of time, barring outrageously extreme circumstances. To prevent vehicle travel from clogging up an upsetting proportion of urban segment leaderboards, Strava could auto-flag those rides which exceed human-effort plausibility, such as the parameter desc

I came back from a swim this morning where I recorded a RE of 26. My friend carried out the same swim -- roughly the same pace -- with a *much* lower heart rate (127 bpm vs my 149 bpm), and spending LESS time in higher-intensity heartrate zones … and recorded a RE of 65.Any ideas why this discrepancy?May as well add that over time (have used Strava for about 8 years now), relative effort scores seem to have decreased considerably for me -- runs from when I had recently joined tended to received much higher RE scores compared to runs I do now, even when controlling for HR and HR zones.Curious if anyone has encountered similar issues

I am trying to expect my indoor Kettler Racer S data to Strava.  I can expect to CSV but I cannot import the CSV data into Garmin or Strava  Obviously Garmin syncs with Strava  The aim is to see all the data into the Strava App any ideas  Regards.  

My power curve shows my max 20min power at about 264w. I'm 65kg and reckon my FTP is 255w at the most. So why does Strava estimate it as 274W? There is no way I could ever sustain 274w for an hour.  

For example, when I add a pair of shoes with the brand Nike and model Vaporfly 3, Strava incorrectly formats it as VaporFly 3, capitalizing the 'f'. This is incorrect; you won't see such writing on Nike's official website or anywhere that mentions this shoe.What's even more amazing is that when I name the model Vaporfly 3 Premium, it doesn't get formatted. But if it's named Vaporfly 3 Volt, it gets incorrectly formatted as VaporFly 3 Volt again. This forces me to name it Vaporfly 3 DV4129-700 (which doesn't get formatted).There are many other similar issues too.

When I added my new Saucony Endorphine Speed 3 to my list of shoes, Strava makes the s lower case. I have tried numerous different tricks to get it to make that letter upper case as it should be, but it always winds up going back to lower case! For example, I tried renaming the shoe Endorphine PSpeed 3. That stays upper case. But when I remove the P the s goes to lower case. When I added a second space before Speed, then it worked. This does not happen with any of my other shoes. It seems as if Strava has a list of shoe names that it tries to match and the Endorphine Speed 3 is typed with a lower case 's' in that list. The double space didn't match anything so it kept my spelling. If this is the case, that is a feature that should be removed. Just use what I type in.

The Strava app on Google Watch 3 isn't very good – I can't set my favourite activity, Mountain Biking, so I have to scroll past about 30 activities to find it each time.Instead, I've used the default Fitbit app (which does add Mountain Biking as a quick select favourite). However, I can't get it to sync with Strava. I've read forums, reinstalled both apps, checked permissions on both apps multiple times etc. Has anyone else had this issue?

My cycling crew and I recently all bought the Garmin 1050 for our mountain biking adventures.  3 of us so far have tried syncing it with Strava to display live segments, and none of us are able to get this working for some reason. I understand there is some sort of “no downhill” policy, but we can’t even get the climbs to work, even after trying to re-create new climb segments to test.  Is there something we are missing?  Neither the “E-Bike” or “E-Mountain” categories seem to work.  Even trying to sync some local road only segments, out of maybe 30 segments, I was only able to get 2 starred segments to show.  So we know its “working”, but there has to be something we’re missing.

Hi Strava Developer Community,I hope this message finds you well. I am currently working on integrating the Strava API into our application and have a few questions regarding the setup and usage of the API.Questions:1. Multiple Applications for Development and Production:Is it possible to create more than one app under the same account, for example, one for development and another for production? If so, what are the steps to set this up, and are there any best practices to follow?2. API Limit Increase for Testing Phase:We need to conduct internal testing with 50-100 users to ensure our integration with the Strava API is functioning correctly. Is it possible to temporarily increase the number of users for this testing phase or you must ha

Details - new IPhone 16 Pro. I do not recall this issue on my previous IPhone...When recording stairclimber activity the clock stops when the screen is locked. I did a bunch of tests and it seems to happen after about 60 seconds, but may pick up after a few minutes for another minute. It’s an indoor activity so it doesn’t (shouldn’t) need GPS. It seems very random. For example, I started the activity and climbed for 15 minutes with my phone in my pocket (on screen lock) and it registered 6 minutes. I have background refresh ON in App settings. App is up to date as far as I can tell: v395.0.0 (r46412)Is there some other setting I’m missing?Thanks in advance,Karl  

I can’t see my rides on the Web (Chrome) for the past few weeks on the personal heatmap, but can see them on the app (Apple 14).