Ask & Troubleshoot

Moving Time is useless, I never want the time from my watch to be different than what Strava shows. So when I need to get rid of the moving time and only use elapsed time, I set an activity to be a Race. BUT-- I went to do that today and the option isn't there.I have options for Sport, Map Type, Tags, and Shows. Where did activity type go (it had options for Workout, Long Run, Race)?

I may be confused, but I seem to be unable to find public routes on the Strava website and at the same time I cannot find my personal routes on the Strava (Android) app.   Is it just me?On the website, I can find My Routes and a "Routes" item in the footer under "Explore" that leads to a list of hiking routes (but no biking routes!?)On the app, under "Map", there is a "Saved" tab, but for the past two days, clicking "Saved Routes" returns "Server is not responding, please try again later".I ran into all this because I went for a long gravel ride yesterday and wanted to have the route on my phone, but I could not find it.   I did find out that the most popular saved route in my area is terrible -- I'm not sure why anyone would recommend it.  The recommended route puts people on a busy and dangerous major highway when there are lovely and quiet alternatives on the same loop.  I had hoped to find the recommended ride on the websit

Today i have faced Strange issue that Strava club report chrome plugin’s report not working properly like Activity type, distance, Pace data seems blank 

Hello,My runs are properly syncing into my activities but randomly showing up on the home page. I did check to see if there are data validation problems, but I can't find any. Any thoughts?Thank you,  

Hi I have accidentally deleted an activity on April 21st at around 10:30am BST - it was a 44km run - the London marathon recorded in the Strava app on my iPhone. Please can you restore this - I did save it to my profile but then deleted it - I have since uploaded an Apple Watch activity of this run but it hasn’t captured the distance correctly so want to replace it with my Strava recording if that makes sense?I’ve raised a ticket several times but no response can someone help please?

Updated on Nov. 20 We wanted to provide some additional context around the changes to our API Agreement and the impact for our users and developers. We currently anticipate these changes will impact less than .1% of applications and proactively notified the majority of those affected last week. Enhanced Privacy and User ControlPrivacy and user control are at the forefront of our platform. As a result, we are committed to evolving our API practices as regulatory requirements and user expectations shift. This includes  the decision to limit the ability of a user’s data to be displayed by third-party apps in ways the user may not expect. Specifically, we want to thoughtfully address situations where users connect to a third-party app and are unaware that their data is being surfaced not just for their own use and visibility, but also to other users (for example, in a public feed or heatmap). The latest API changes address thi

Bonjour , au changement d’androïd vers iPhone et abonnement Premium je me trouve avec deux comptes en parallèle, avec mon adresse email je peux me connecter sur le plus récent mais pas sur le premier . À chaque activité Strava identifie que les deux comptes on fait l’activité ensemble . Quelqu’un a eu ce problème ou connaît son origine. Merci !

Hello! My Runs in the Peloton app load to Strava, but are not counting/showing up in personal best data, PRs, longest activity. Does anyone know how to fix this? 

After successful authorization, the next day the user can not send data to strava synchronizationFind out the reason for this is Token expirationEach time the Access Token expires, use the Refresh Token to send a request to Strava's authorization server.Now it is this step that fails, check the documentation parameter fields and values are the same. How to solve this issue.

Dear Strava Community, I would like to analyse my Training in defined last periods, overall but also per category. I am interested in analyses like: - Cycling, last three months, last 12 months, current year, total time, average HR, max HR, etc - the same for Hiking alone, or Running alone - the same for all together In my previous App I could summarise really flexible like in relational database. Additionally I could download raw data into a Excel spreadsheet where each data log was available as a line (eg. all logged data like HR etc each 3 seconds...) In Strava I cannot really find more then "My Activities", which is only a list of my trainings. Data analysis or visualisation per type over periods, etc is not available. Would be happy for any advice. Looking forward to hear from you Strava power users! Best regards Joachim  

I have written a javascript command with the help of Chat GPT3 (I am not a developer) but would love some community assistance here! I'm looking to import activity data from Strava into an Equals spreadsheet.  Can someone help me understand what I need to do to fix this? Any support is very appreciated! Here's what I have:   const equals = require("equals"); const axios = require("axios"); const STRAVA_ACCESS_TOKEN = equals.getSecret("strava_api_key"); const STRAVA_ATHLETE_ID = equals.getSecret("strava_athlete_id"); const TABLE_NAME = "Activities"; const postData = async () => { const resp = await axios({ method: "post", url: `https://www.strava.com/api/v3/athletes/${STRAVA_ATHLETE_ID}/activities`, headers: { Authorization: `Bearer ${STRAVA_ACCESS_TOKEN}` } }); return resp.data; }; const data = await postData(); equals.addHeaders(["Name", "Sport Type", "Elapse

How do you prevent Strava from generating the “X uploaded their first Y in a while. Give some kudos to show your support” Notification for all followers of user X who does an activity Y after not doing any for a while? (as an option for X that is, not for each individual follower)

So as is often the way my wife wants to join Strava. Sweet.  Except my subscription has just rolled over for a year. Is there a way of having my plan cancelled and put onto a family plan without having to wait 12 months?

I have made many routes of my own from scratch and they all look as I expect, regardless of device. But whenever I download a gpx for a race it doesn't look "correct" on the mobile app. By that I mean it looks as if it was created with a fraction of the resolution, a couple miles of the winding course represented by one long linear line segment.  I have found that if i select "edit" on the route it looks fine in the editor, but as soon as i select save it looks poor/incorrect. As i said this is only on mobile but obviously mobile is the one place i need it to work.

I ran a marathon on Sunday and cant seemto upload it at all. I submitted a ticket and no one has looked at it request : 3104588 The import button spins for a long while before it turns to a check mark but the activity never processes. I even left it overnight

Can I forfeit a KOM?  On my ride today, I know without a doubt I didn't do the segment in 2 seconds with a speed of 108 mph on my MTB haha, and I'm chalking it up to a recording glitch. I don't want to take the KOM from the rightful KOM and wondering if there is a way I can forfeit the KOM.  Thanks

Just learned that the setup cannot be completed on a phone, but needs to be done from a computer.

Randomly my Apple Fitness+ workouts don’t sync to Strava. This morning my walk did sync but my afternoon cycle class did not. Wednesday my walk did not sync but my cycle class did. I have toggled the settings between Strava and the Health settings but this persists. What could be causing this?Is there any way to upload individual workouts from Apple Fitness+ to Strava so I don’t lose all my workout data (rather than having to input them manually)?

Hi! I have a Garmin Vivoactive 3 which I record my hikes & rides on via the Garmin app. I’ve then connected the Garmin app & device to Strava.  When I recently uploaded my hike yesterday, the maps are not uploading to Strava showing where I was. The last activity that had a map was my walk upload on Oct 4. Was there a setting change that prevents map uploads now? I also tried deleting the Garmin app linkage within strava & reconnecting it, but that did not resolve the map upload. 

Hi,I had issue with upload hole actvity from Garmin But on Strava i had only 21.55 km and finish is in different position. Could you help me with this? 

My spot on the leader board isnt showing. Weird glitch. See pics. How do I fix it? 

Not sure why but result is not appearing on leaderboard Any help much appreciated 

When viewing on a web browser, a hyperlink currently works if placed in the activity description, but not in a comment. For the android app, the opposite - it works only in the comments.

Hi,The JSON format I get out of the API when I extract multiple Activities is not following JSON standards as it seems. I am not an expert not a dev. But if I pretty print it and save the output, and load it for further analysis, it says the file format is not valid.I've tried to debut it and indeed I get “multiple JSON root elements”.Any idea? :)Thx for your help!

Ran my first official race today. Half marathon.Strava logged the distance as 21.06km not 21.1kmI've logged a ticket with supporting evidence that I completed it.Strava ticket #3110919 Strava Distance Please advise. I'm really upset as no PBs for half marathon and my first ever race will be logged.