Skip to main content

Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4217 Topics
F
FrogcostumeHub Starter
asked in Strava Features Chat
Hiding a Club from location based searching

I run a weekly cycling club that currently gets somewhere in the ballpark of 30-60 attendees during the summer. We are at the point where word of mouth is more than enough to get folks in for the rides, and now we just want to be sure that people know our ride expectations before showing up. Right now, I have our Club on Strava set to private and mention that folks will be added after their first ride and redirect them to our IG or email if they would like to join us. With that, I'm able to ensure that people know safety information, etiquette and our average speed before they just show up to our meeting spot. With that said, people don't seem to read the description and I'm getting a *lot* of join requests from randoms throughout the week. It makes it hard to distinguish from the real people we've vetted. Is there anything in addition to keeping the group set to private that I can do to ensure we're hidden from global search? 

80
Bryant
Community Manager
T
TheBobHub Rookie
asked in Devices and Connections
Connection to The Conqueror virtual challenges?

Never had any problems in the past, but today my Strava activity didnt sync with The Conqueror app. Anyone else having the same problem? True i havent gone on a run in two months but that shouldnt be a problem &#x1f605  thanks!

890
Scout
N
NJocoHub Rookie
asked in Devices and Connections
Sync with Google Fit

Google Fit integration does not work at all for me 😞 I tried every fixes and workarounds what I found in community posts and help and other articles.    

1630
T
R
RJYHub Starter
asked in Strava Features Chat
Deleted Activity PR’s Not Updating

More of an annoyance than anything. Uploaded the same activity form my Edge and Watch. Deleted one, but the one I kept shows a “2nd Fastest” time on segments where it is actually my PR (it had picked the other activity as the “PR”). Does it correct at any point? 

2850
Jane
F
Faye_Hub Starter
asked in Devices and Connections
Activity is missing meta information like map, pace, time, calories

Hello! My last 2 runs have no data apart from the time. I've turned location services off and on, deleted the app and reinstalled and turned the device off and on a couple of times (after reading about a similar issue in this forum), but nothing seems to help... I also waited until my device (iphone) had connected to 4G instead of home WIFI before starting the recording, but it made no difference.  Any ideas on how to fix this? 🤔 🤔  

70
N
A
Andreacampos1Hub Starter
asked in Strava Features Chat
ISSUE WITH APP ROCKET JOURNEY I CANT SIGN IN STRAVA WITH GOOGLE ACCOUNT

Hi I have an issue, I’m using app RocketJourney and I need to add my trainings with Strava, but when I trie to link Strava I want to do by my google account (as I sign in in Strava) but there is a warning “Blocked access, error 493: disallowed _ useragent”

170
Scout
F
FMil100Hub Starter
asked in Devices and Connections
Idioma alterado / Altered language

Fiz a atualização do app e o idioma foi alterado para o inglês. Não estou conseguindo alterar para o português. Alguém pode me ajudar? TRANSLATION: I updated the app and the language was changed to English. I can't change it to Portuguese. Can someone help me?

1460
Scout
E
EruHub Starter
asked in Strava Features Chat
Map on the app - Route suggestions unwanted

Hi, for me it is unnecessary to get 3 route-suggestions while discovering the map with the app. They block the view, particularly with the text-box at the bottom (almost in the middle of the screen). I don't use it and I find it irritating that I can not make it disappear. It is only possible to change to segment suggestions instead. It would be wonderful to add the option to show non of them or be able to tap on the map and enjoy my heatmap on fullscreen without route suggestions and the menu-bars. It would make it easier to discover the map.

350
M
S
sonjapHub Starter
asked in Devices and Connections
garmin hrm-dual will no longer connect

My garmin hrm-dual stopped showing heart rate on strava.  I unpaired it but tried to pair again and it’s not showing up.  Have tried pairing it to strava on 3 different devices no luck.  It’s only6 month old. Is it still supported with strava?

890
M
D
Debs1Hub Rookie
asked in Devices and Connections
Run distance reduces when synching from Pixel watch to phone app

I have the Strava app on my pixel watch and every time I finish a run the distance value that shows in the Strava app on my phone is different (normally around 0.5km less) than what was displayed on my watch when I finished the activity. I've seen a few posts on how to edit this on the web app after each run but how can I stop it changing my distance in the first place? Both the watch and phone apps are Strava, I don't understand why the data would change. 

590
D
H
HasseHub Rookie
posted in Strava Features Chat
Segments on Maps

What have you done to the content of Segments on Maps? There is hardly any segments showing up any more! Why can't I get to see all the segments there is? Segments is very much the reason why I am a subscriber. When you take away the possibility to explore and find new segments there really isn't much meaning in staying on as a subscriber!Please reverse it back to the old setup, where all segments was visible on the Explore Segments page!

28615
J
T
TimaHub Starter
asked in Strava Features Chat
Name not accepted in comments

Every time I try to put the name '**bleep**' in a comment I get an error.It only seems to happen with this particular name. 

130
Bryant
Community Manager
B
Bondy007700Hub Starter
asked in Devices and Connections
Specialized mission control not syncing

The specialized app is no longer syncing with Strava? I can't find the specialized app in the list on Strava but yet Strava is in the specialized app and says it's linked. But no sync 

50
Bryant
Community Manager
K
kbatyaiHub Rookie
asked in Strava Features Chat
non-public activity Segment results don't sync to Garmin Live Segment

If you link Garmin AND Strava,then Garmin, for example an Edge 830, will sync STRAVA live segment to Garmin device with statistical data, like PRs, Leaderbord, etc. But, It sync ONLY Strava activity results where the Privacy set to "everyone"."followers" "only me" results are NOT synced to Garmin. Why??? I understand that other than "everyone" results and activities are NOT shown to everyone on Strava, because of privacy... and "follower" only to followers. But If I (me directly) set a link between Garmin and Strava to share content/data, then I personally and intentionally AUTHORIZE Strava to give the data to Garmin Connect (who I think polls it via api-api sync). Why Strave does NOT share these data to Garmin during backend system communications?!?It's not about privacy, because both "side" are "me" and additionally I give my authorization. So, Strava...what is the reason behind?!?

470
K
R
RuthHub Starter
asked in Strava Features Chat
Hi, I elimanated an activity I want to recover it. How can I do it?

Migrated Content

1020
N
T
tieudoan208Hub Rookie
asked in Developers & API
view list athletes connect to My App

Hi team.I wanna to know list athletes conneced to my app, and remove there if i need. because usually some account connected but not used.thanks team support!

40
T
S
susanzodyHub Rookie
asked in Strava Features Chat
Not all mile markers showing up

I have created a route and not all the mile markers show up? ie: mile markers 1-10 show up correctly, yet then the next marker on the map is 15? How do I get my map to show all mile markers?

712
S
A
Alexandra1Hub Starter
asked in Strava Features Chat
Bugs transfert de données / Data transfer bugs

Bonjour à tous Deux petits constats sur l'utilisation de Strava que je ne comprends pas. Mon temps d'activité indiqué sur Strava est plus court que mon temps d'activité mesuré avec ma montre (le transfert des données se fait automatiquement) ? Dernier trail, il y a 15 minutes d'écart... Sur un 20 km, sur Strava, le temps indiqué est de 1 h 57 et sur meilleurs efforts, il est indiqué 2h07... Bref je ne comprends pas. Des bugs ? Merci pour votre retour et bonne journée ! TRANSLATION:  Hello everyone Two small observations on the use of Strava that I do not understand. My activity time indicated on Strava is shorter than my activity time measured with my watch (data transfer is done automatically)? Last trail, there is a 15 minute difference... On a 20 km, on Strava, the time indicated is 1 h 57 and on best efforts, it is indicated 2h07... In short, I do not understand. Bugs? Thanks for your feedback and have a nice day!

320
Bryant
Community Manager
J
JoakimnoraasHub Starter
asked in Strava Features Chat
Announcing workout ahead of execution

Is there some way to announce publically that I intend to do a workout involving xyz (eg running 2x10km at pace 4:15 starting at x) to see if anyone joins?

20
Bryant
Community Manager
I
IreneZeitlerHub Starter
asked in Strava Features Chat
How long does Strava usually take to respond to a support request?

I accidentally deleted an activity that I would like to restore and I’m wondering how long it takes Strava to respond to a request like this one. Thanks!

620
S
S
SanjayMHub Starter
asked in Strava Features Chat
**bleep**s to time while ap is on

Why does my Strava shift to time and hide the tracking while on ? How do I resolve this it’s a problem while cycling I cannot check the data .  

10
Bryant
Community Manager
W
WBAHİSHub Rookie
asked in Devices and Connections
Run is stuck on "Processing Activity"

Hi everyone, My recent 13km run is stuck on "Processing Activity" in the  app and isn’t moving forward. I’ve tried all the suggested troubleshooting steps but haven’t had any success. What can I do to retrieve my run data and resolve this issue? Any help would be greatly appreciated. Thanks in advance!

780
W
K
KebukuHub Starter
asked in Strava Features Chat
PR does not appear on my best run in 10k

 The PR badge does not appear on my best 10k run even though it is listed as the best effort.  

70
Scout
R
RifkyHub Rookie
asked in Devices and Connections
Strava does not receive heart rate results during exercise

 I use Redmi Watch 3 Active, Strava can synchronize training results but not heart rate. Is there a solution that I can do?

540
A
R
RaduTiciuHub Rookie
posted in Strava Features Chat
World Bicycle Day Celebration by cross-border multinational group rides

In a period when globally things are not necessarily going extremely well, sports in general and cycling included could be a way to bring closer people from different countries, facilitating establishment of friendships and collaborations between individuals or groups that could end up organizing joint events, meeting or even hosting each other when riding abroad. The World Bicycle Day could probably be the best moment for such joint riding events.We are a such a group of Hungarian, Romanian and Serbian riders celebrating the World Bicycle Day (June 3rd) by organizing in the closest weekend to that date, a joint cross-border ride around the point where the borders between our three countries are meeting. We did it in 2022 (https://www.strava.com/clubs/1043276/posts/21037486 with 5 participants, 95 km tour) and 2023 (https://www.strava.com/clubs/1043276/posts/24446159 with 25 participants, 120 km tour) and planning a similar one this year, hopefully with 40-50 participant

213
W

Badge winners

  • Topic Starter
    dkubihas earned the badge Topic Starter
  • Topic Starter
    mzkalhhas earned the badge Topic Starter
  • Topic Starter
    Papou56has earned the badge Topic Starter
  • Reply Authored
    DelaneyRunolfssonhas earned the badge Reply Authored
  • Topic Starter
    Bas Ghas earned the badge Topic Starter
Show all badges
Terms & ConditionsCookie settings