Ask & Troubleshoot

 I use Amazfit and only the data is loaded, the map does not appear, is there any solution?

In the web app is there a way when viewing an activity to auto-hide or one-click hide all segments that are not my own private ones?I ride the same route a lot and I have about 12 segments of my own that are starred. Since it's a heavily used trail, when I view an activity my own segments drown in the sea of random segments that others have created and made public. I literally have 40+ segments that I don't care about. I can hide them 1 by 1, but that's tedious and on my next activity in the same place it's the same again.Any current options to avoid this segment overkill?

Is there any way to get the last uploaded photos of an athlete?Like the native strava app is doing when you visit an athlete profile.Currently, the only way of doing this is to loop over the last activities of an athlete and call the /activity/{activity_id}/photos?size=2048 endpoint.But of course it is long and will raise a 429 Too many requests.Something like /athlete/photos or something would be nice but it does not seem to exist

I've been marking rides to and from work as commutes pretty diligently, but I see from various reports on the site that commutes can be hidden, which makes me think maybe they aren't meant to be treated as significant exercise? I ride as hard on commutes as I do on non-commutes, just that my destination is work and I have paniers on my bike for a change of clothes, laptop, etc. If anything, that little extra weight burns a few more calories, I'm sure.Would others count these as commutes? It is a little neat seeing how much CO2 I saved by not driving, though that's not really why I do it.

I open three incident ticket and I still waiting for any action from Strava team support. I’m the only one?here my problem Unfortunately, I remove my Facebook from my Strava account. I want to use my e-mail address for Login. However, I can’t log any more on my Strava account. I have more then 10 years of activities.My old Facebook account email  is no more is service) Here à copy of my last payment on August 24 for my annual subscription. Could you link my old Strava account to the following E-mail : and send e a link for a password reset?I’m still waiting for any answer for the 3 incidents I opened regarding the problem 

Hi, I have just recorded my quickest 5km PB and am distraught that it will not sync to strava. I am using a Garmin Forerunner 55 and the activity is showing on Garmin Connect. If I start another activity, it automatically syncs. What can I do?

I recently noticed that two street names on a Strava map were the wrong way around.  The street names have been used in the names of some Strava Segments, which causes some minor confusion.  The Strava map (at least in the UK) comes from OpenStreetMap.  I corrected the 2 street names via the OSM website (it's all open source) but when I look today the names on Strava are still incorrect.Hence my question - presumably there is some delay between a change being made in OSM and it reaching Strava.  Does anyone know how long this typically takes ? (I have a slight concern that I may have missed a step in the process of getting things corrected)

Hi everyone I had tracked my run on my Apple Watch and on my phone however my Apple Watched stopped and it continued to track on my phone my longest distance yet and didnt upload, I’ve tried the option of going to refresh, logging in and out etc is there any other ways? It said it was uploading for about 10 mins after I saved it and then just disappeared . Any help at all appreciated it  

Hi, this has happened again and I am getting annoyed by whatever Strava is doing with my team runs uploaded from garmin. Picture this: runner A (garmin) and runner B (polar) run the same trail, have the same pace, same pauses, everything is basically the same. Stats in both garmin and polar app are nearly identical - obviously, we ran together. Yet on strava, my (garmin) activity is 52 MINUTES longer than my friends. Like how the **bleep** is that possible if we ran arm by arm? His average moving pace in Strava reflects exactly what his polar app says, in my case, according to strava - I am 30% slower than him. Where is the logic in this? Garmin: https://strava.app.link/vjoeZ2WQIMb Polar: https://strava.app.link/xWOk5LZQIMb  

I have an app running with about 400 daily users. I have done a lot of updates to it and want to test them before deployment, obviously. How can I run a test where I have 10 users (I will personally organise the 10 to actually do this) go and connect to the testing version of the new deployment so I can test it before deploying it?

I have develop an app for bike ride. I want to sync the routes of athlete and use coordinates&directions to display route and navigation. but i didn't find the data of direction. someone can help me how to get the directions data of the route? thanks.

I know that the discrepency between Garmin times and Strava times have been reported again and again and the response from Strava is always "we're right, they're wrong" but this is ridiculous.I started a weights workout on Friday and finished it today, Saturday, and now Strava says the workout was 30 hours long while Garmin says it was 50m. That's not Strava being more strict about paus times, that's just silly.

Anyone else notice that the weather stats (like the equally *wildly inaccurate* "calories" stat) are insanely inaccurate? I live in Miami. Today's ride was oppressively hot & humid. According to Strava, though, the temp was 79° F, with a "feels-like" temp of 83°. Ummm...NO! Not even CLOSE. According to Weather.com, the feels-like temp was a whopping 104° F! Slightly different, I'd say.The Strava temps are not just "slightly off," but 10° to 20° off every single time.I have no idea how/where Strava is getting the weather information, but it's wildly inaccurate, to the point where I do not want the bogus Strava weather info to automatically appear on the ride.Is there no way to disable the weather stats? They automatically appear on the ride summary, despite being a complete joke.This should be a feature users could disable!Bottom line: If Strava can't provide accurate temps, the either DON'T provide them at all (!), or permit users to disable this

I have encountered a huge problem today having completed the Swim Serpentine event in London. Distance was incorrectly showing as 2,745 metres instead of 3,440 metres. However, when using the 'correct distance' feature, the distance correctly changes to 3,440 metres, but my moving time drops from 1hr 37mins to 22mins! A drop of 1hr and 15 mins!! What is going on here Strava??Please just add the ability to show elapsed time rather than moving time, and the problem would be significantly less of an issue. Especially when these events could be classified as a 'race' as per the options for running and cycling...

I want to see average heart rate for «Your Results» on cycling segments. Now it just shows average power (W), and of course average speed (km/h) and total time.  I know it is possible to see the heart rate on the «Analyze Effort» page. But I want just an easy overview for all efforts to compare my fitness and see my trend. Same power and lower HR = better fitness.  There is enough space on the page + it would not clutter the page in my opinion.   

I'm using 3D terrain maps a lot. For week or two there are no labels at all, city/town names are missing and you can see just plastic map which is not as good as with labels. Am I missing something, like new setting (show/hide lables?)...? Or is this a general bug somewhere?Thank you in advance, Jan.

I used a Galaxy watch 4 and whenever I did my activities, the watch model appeared in the activities. I just bought the Galaxy Watch 6 and the device name simply doesn't appear in the activities. everything that appears and Wear Os by Google. That is, the name of Google's OS

I post my rides from Cyclemeter to Strava. Yesterday’s ride shows up in my Strava activity field but it doesn’t show up on the calendar of activities or count the miles toward my progress. All the settings are the same as i always use. I’ve deleted and reposted the ride several times but the result is always the same - I can see it in my feed but it’s not counting. Any ideas?

I have ran a PB on 5k today in the strava Apple Watch App. However, on my acitivity feed it shows 3:44, and in Brooks 5K challenge it shows 3:47. Nonetheless 3:47 is my current PB so it should be showing at least a second best try?  It seems like it only registered the run but not quite the segments or personal bests.. Thanks in advance! 

Hi, my run uploads correctly to the garmin app with time, distance, map. But then when it uploads to strava, the map is cut off and the distance is 0.0km. The time is correct but it has not shown any distance. Does anyone know if I can manually upload my run from garmin app to strava? Thanks!

I have a problem. The full distance of one of my bikes is incorrect. Strava shows that the bike has ridden 11,203 km, but it should be 4,683 km. I last verified the distance at 4,344 km. Since then, I have had 5 activities with this bike, with a total distance of 339 km. I tried to change the bike to another in these 5 activities and then return to the correct one, but it did not help. The distance is still incorrect and is 11,203 km. What can I do?

When uploading activity data to strava, if the activity name and description are not in English, what encoding format should I use to transmit them so that they can be correctly displayed in the strava app

If you register your gear, 1 x smart-bike, kettler hoi speed, do you enter the bike weight? For a virtual ride (ROUVY) I would assume bike weight is irrelevant? Kindly advise right procedures to ensure W is correct.

Hey everyone! I'm working on a project and belatedly realized that description is available in the response from the get activity endpoint, but not from the list activities endpoint. It seems so gratuitous to then call out to getActivity for each activity from the list results! Does anyone know if there are plans to include description in the list endpoint as well? It's my first time posting to this discussion board so hopefully this is an okay question to ask and I added okay labels and tags. As a first time poster I wasn't sure the difference between labels and tags really!Thanks!-Ali

Strava doesn't offer the same number of map layers. Is it foreseen by October 1st?