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Getting "Internal Server Error" when doing upload

  • March 7, 2023
  • 5 replies
  • 325 views
I
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Hi,

I'm trying to upload activities to Strava. I've made sure the user I'm doing it with has the right permissions (`activity:write`). When I perform the uploaded, using a gzipped tcx file as content, I get a 500 Internal Server from the Strava API.

The body just contains:

500 Internal Server Error
If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong.

Has anybody seen this before (and been able to fix it)?

Cheers,

Ilja

Best answer by PhilippHofmann

I think I know now the solution. The user have to grant access to "health data" in the Strava-Settings under "Data access". Else you can upload files with heart rate data.

G

5 replies

ibooij
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  • ibooij
  • Hub Rookie
  • March 12, 2023

Well, there's a change now, instead of the NGINX HTML page that says "Internal server error" I now get a JSON object with the same message, without any other information. Not really helpful and pretty frustrating.

P
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I had the same problem with one user also today. Did you found explanation or even a solution for this error?

G
T
ibooij
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  • ibooij
  • Hub Rookie
  • August 31, 2023

No, it mostly works and then sometimes it doesn't. Best to retry if you get this error.

P
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  • PhilippHofmann
  • Hub Climber
  • Answer
  • August 31, 2023

I think I know now the solution. The user have to grant access to "health data" in the Strava-Settings under "Data access". Else you can upload files with heart rate data.

Scout
U
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  • udo
  • Hub Starter
  • December 8, 2024
{"code":"cant-connect","message":"Error finding the user","data":{"status":500}} why is that？
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