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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4221 Topics
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LeongChiaHub Rookie
asked in Devices and Connections
Something went wrong please try again with huawei pura70

I looking for 3 issue as belowMaps,something went wrong Subscription,something went wrong Manage app and devices ,stack and keep loading like below 

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Scout
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KPRHub Rookie
asked in Strava Features Chat
All time PRs

The option to input my own PR doesn’t seem to be there? A post on this forum in April 2024 that there is meant to be an option, but can’t see it on website or app

510
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Anonymous
asked in Strava Features Chat
Change email address

I started a strava account years ago. But since then I no longer have access to that email and I can’t remember my strava password. I just use my face id to log in. I have bought a running watch but I can’t get it to sync to strava causes emails are different. I have sent multiple emails with no response back. How do update my email without knowing the password? I have a strava subscription. Please someone help me!!!

8730
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brightdigitalHub Starter
asked in Developers & API
return upcoming activities

Hey all - is there a way to return upcoming club event activities?  I didn't see it in the documentation.  Appreciate any advice.  Thx!

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NordenHub Climber
posted in Strava Features Chat
My activities statistics

To Strava Statistics - average time / week, yearly time etc - rank activities moving time or elapsed time?

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EcgrattanHub Starter
asked in Devices and Connections
New phone and my activity history disappeared

I broke my Samsung S20 FE and replaced it with a Samsung A35. I use the free version of Strava. When I loaded the Strava app on my A35, none of my history since 2018 appeared.What happened? How xan I retrieve and download my activity history?

190
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WendyAHub Rookie
asked in Strava Features Chat
Why isn't Strava adding Maps to celebrate the Olympics?

Migrated Content

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NaomiDomHub Starter
asked in Devices and Connections
Suddenly Strava isn't syncing with Polar

I just got a new phone, not sure if this is the cause, but suddenly Strava and polar are not syncing anymore. I've uninstalled Strava, installed it again, restarted my phone and refreshed Strava. Still not syncing. What do I need to do?

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pier23Hub Rookie
asked in Developers & API
Get Activity Streams (getActivityStreams) returning 500

Hello Strava Community,I'm experiencing an issue with the "Get Activity Streams (getActivityStreams)" method. When an activity lasts more than 5-6 hours, the response includes an excessive amount of data, resulting in a 500 server error. Is there a way to limit the number of data points returned to prevent this heavy response?I understand that different stream types (keys) can be queried individually by passing them as parameters, allowing us to request data like distance, time, heart rate, watts, etc., separately instead of all at once. However, even when querying individually, we're still encountering a 500 error for long activities. With the increasing popularity of long endurance sports, where athletes cover distances of 200 miles or more, we can expect very large activities, even in training sessions.For instance, Garmin provides an option to restrict the number of data points returned, which reduces the data load. While this results in less accurate data, it is often sufficient f

270
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pathakHub Rookie
asked in Developers & API
date parameter in object array API of ClubActivity

I'm developing a web app to fetch athletes activities in daily basic ( eg cycling) using API. While fetching API im not able to fetch date/time of activity and Athlete ID. Even I contacted strava help but they dint helped and said to refer community forum. Do someone have answer or reference to this issue. ( I hope strava limits are to ensure security) . Is there any way? 

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uburoibobHub Rookie
asked in Strava Features Chat
The List on the Apple Watch isn't working based on frequency AGAIN

Here's my original post. For awhile, it worked - your frequency of use determined the list hierarchy. But that has now STOPPED working AGAIN with the latest update:"The list for sports on the Apple Watch in the Strava App is incredibly long. We need a way to show only the sports we participate in. Your hierarchal solution based on frequency sometimes works and sometimes doesn't - or reverts after an OS update. Please give us the tools to customize this list."

160
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joao_abreu22Hub Rookie
asked in Devices and Connections
Data on Element vs On Strava

So, I have been using strava for a long time, and from the last year, I have been seeing a lot difference in data between my Element bolt and the strava app. For example, today I rode my bike, and on my element I made a 27,2 km/h and on strava appeared 26,2 km/h. At the same time the moving time on my Element was 2 hours and 07 minutes and on strava was 2 hours and 12 minutes. Is there someting that I can do to change this?

90
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Harriet3003Hub Starter
asked in Devices and Connections
Processing Activity Stuck

Hi - My recent 5km run has got stuck and says "Processing activity" - I have tried all the suggested troubleshooting ideas and I really want it to work 😞

4810
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Sam3Hub Rookie
asked in Devices and Connections
Not recording completely

After years of behaving correctly and without changing any device, Strava now seems to give up recording after, say, 60/90 minutes. At the end of the activity, it leaves a message: "Strava has recovered from a problem and has resumed recording". A straight-line is drawn on the map between where the problem presumably started and when the activity ended. Plenty of GPS satellites in view. Cycling, walking and hiking. No significant periods of me being stationary. Auto-pause disabled. Anyone else suffer from this?

750
ActivityFix
Superuser
maateus97
maateus97Hub Rookie
asked in Devices and Connections
[BUG REPORT] Activity time on WearOS

So I'm using Strava to track my activities in the gym, but I'm having a problem. I use a Galaxy Watch 7 with WearOS. When it syncs the activity the ending time goes as the start time and then calculates the ending time by the activity time. So if I do a session of 1h30 that ends at 6 pm, it goes to Strava as starting at 6 pm and ending 7h30pm. That is a problem as Strava doesn't have a treadmill option, so I use Samsung Health or Google Fit to track that, but when it logs the treadmill into Health or Google Fit after Strava syncs with those, the weight lift and treadmill appear as in a superposition and only count one of those activities. So basically Im asking if there's any way for the activity on the Watch syncs using the real start time or a easy way to edit that that doesn't involve the desktop and 3rd part websites

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maateus97
rorromm
rorrommHub Starter
asked in Devices and Connections
Mi Fitness synchronization swimming activity to Strava

Since last days of February my swimming activities are displaying absurd distances althoug I always swimm the same distance (about 2km). Lately these 2km in Mi Fitness are translated to about 37Km (!!!) in Strava. There must be some interface issue:        

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MxSportHub Rookie
asked in Developers & API
Api in C#

In https://developers.strava.com/docs/reference/ there are examples in C# using the com.strava.api.v3.api libraries, but where download the libraries from?I tried downloading from https://github.com/tdao7/.Net-Strava-API and some api calls work, but it is different from the examples in the documentation and other api calls don't work.

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bikejmfHub Rookie
asked in Strava Features Chat
Add route to manual workout?

Is it possible to create or upload a route and add that particular route to a manually created workout? For instance a device dies during recording or the gpx file is corrupted. It would be nice to be able to use a previous duplicate route, draw a route, or upload a gpx of the route and add it. So let's say I go to my routes; just let me pick one and say add route to workout. Thanks.

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Swiss_galHub Starter
asked in Devices and Connections
Incorrect type of bike ride

I recorded by accident my road bike ride as an indoor kickr and therefore I’ve no mileage, map or results 😕😕 Of course it was an epic ride and wanted to convert to road bike. I use a wahoo element and even when I change it manually no data are showing. Any h et le would be greatly appreciated it. Many thanks

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Bryant
Community Manager
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スポッツケニーHub Starter
asked in Strava Features Chat
Creating routes

Seems like only web version can upload gpx file?

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Bryant
Community Manager
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mad-damHub Starter
asked in Strava Features Chat
Bulk bike change after importing data from another application

Hi,I've imported several years of data from Samsung Health and they all don't have a specific bike tagged.Unfortunately, I can't find a function where I can display all activities without an assigned bike and change them in one go. Is it possipossible? 

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Bryant
Community Manager
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kuba1stachHub Starter
asked in Developers & API
Storing activity distance in private database

HelloI want to create app for me and my friends - around 10 people.We want to share out activities within this app but it will be only for our private usage. We want to scale some results within different types of activities and create ranking who made the longest distance.So I need to store in my private database  three information from Strava: date, distance, athlete name.Is it possible to store such information in private database? Because I found in API Agreement such statement: “your Developer Applications are prohibited from storing any Strava Data”

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ActivityFix
Superuser
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BrittonwaltherHub Starter
asked in Strava Features Chat
Syncing watches

I have a veryfit brand watch, at I able to sync that brand to strava

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vicluyHub Rookie
asked in Devices and Connections
Can't authen first login with mi fitness

I am currently using the mi fitness app with device xiaomi watch s1 active, when I auth with the strava app I get error 403 on the Android app and "error" message on the IOS app, can anyone help me?  

60
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Anonymous
asked in Strava Features Chat
Facebook login

2980233 Ticket I have an old Strava account, which I am fairly certain used my Facebook account to log in. Because I can see that I have a Strava connection still active on my Facebook account from the same time I created my first account.However, when I got a new phone and wanted to log in, I made a mistake and chose Google as log in method instead. My Facebook and Google account has the same email connected. Somehow that created a new account,  Now I cannot access my old account. When I choose Facebook as login method, it directs me to the new account. The same for Google and Email login. Please help.

880
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