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Hello,


I have encountered two issues when using an Apple Watch to record a run and then syncing it to Strava:




  1. When the Apple Watch is connected to a treadmill (e.g., Life Fitness), the Apple Fitness app matches the treadmill's distance and pace per lap. However, the figures on Strava do not match those on Apple Fitness.




  2. During an outdoor run on a track, the Apple Watch can detect the track and, by selecting the lane used, provide precise measurements for distance and pace. However, when this workout is uploaded to Strava, Strava displays different distances and paces per lap.




Do you know what might be causing these discrepancies?


Thank you.

Hello @Tubbington 


Thanks for posting about this. It's normal to see some slight discrepancies between the data recorded on your device and what you see on your Strava activity page. This is due to the analysis performed on the raw data that is uploaded from your device. Usually these discrepancies are small.


Find out more about how we calculate distance for Strava activities


If you are seeing a large discrepancy, we may need to take a look at your activity files to determine what's going on. If this is the case, please submit a support ticket and and someone from our Support Team will get in touch.

I have an issue where one activity from apple fitness has not uploaded to Strava. I run 3x weekly doing two short runs and one long run. This weekend my long run didn’t transfer from apple fitness to Strava. Other activities since have transferred. How can I get this activity into Strava? 

Hi ​@Smssea 

If this activity was recorded with the Apple Workout app, you can re-import your activities using the instructions below:

  • Strava iOS App
  • You Tab
  • Settings top right (cog icon)
  • Manage apps and devices
  • Health
  • Your recent workouts from the Workout App will be located on this page


If this activity was recorded with the Strava watch app, please note that if you did not have sufficient reception during the time of saving the activity, that may cause issues with syncing once saved.

In this case, can you please force quit both the Strava watch app and the app on your mobile device.


To force quit the Strava app on your watch, press and hold the side button until the shutdown screen appears, and then press and hold the digital crown until the app closes. You must be in the app to force it to close.

More Information on using Apple Watch with Strava

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