Ask & Troubleshoot

You've started using 'their' when referring to your customers instead of 'he' or 'her'. Why not have a 'preferred pronoun' field on the profile page for those who want to choose something other than 'he' or 'her' and assume the rest of us are referred to as 'he' or 'her'.

Hi, whom do I contact to undelete an activity from Today? It was saved on Strava and I delete the wrong post.  If anyone know how to stream from i-watch to i-phone for maps that would be handy too. Then I would not need to run 2 sessions to get my HR.  

Hello,when I try to refresh activity achievements, how long after presssing Refresh Achievements for this Activity (+Proceed) does it take to recompute all achievements for this activity?I'm asking because the "Achievements are being recomputed for this activity. This may take a moment." message at the top of the pa ge doesn't dissapear by its own, but does dissapear immediately if I refresh the page. I know that recalculation is happening in the background but due to this message not dissapearing I don't know when it finishes.

Hi, this has happened again and I am getting annoyed by whatever Strava is doing with my team runs uploaded from garmin. Picture this:runner A (garmin) and runner B (polar) run the same trail, have the same pace, same pauses, everything is basically the same. Stats in both garmin and polar app are nearly identical - obviously, we ran together. Yet on strava, my (garmin) activity is 52 MINUTES longer than my friends. Like how is that possible if we ran arm by arm? His average moving pace in Strava reflects exactly what his polar app says, in my case, according to strava - I am 30% slower than him. Where is the logic in this?Garmin: https://strava.app.link/vjoeZ2WQIMbPolar: https://strava.app.link/xWOk5LZQIMb

Heya,If you upload an activity via GPX file, does Strava generate a Polyline for it in its API ?From what i see summary_polyline is empty for such activitiesIs that normal?Thanks

Hi,I have strava installed on my android phone and enable autopause on for both ride and run but when I record a walk and during that walk I stop for a few minutes,strava doesnt autopause and continue with the timer thus the recorded average speed for my walks is lower than actual speed.Is there a way to enable auto pause for walks?

Hello, I have a discrepancy between the number of uploaded activities and the annual statistics in My Stats on my account. I have uploaded 93 activities in 2024, but in My Stats I have only 83 activities for 2024. When I add up all the activities in My Activities in Training folder, the total is correct - 93 activities. Where could the problem be? My account is 39535432. Thank you. David Lukes

Recently I noticed that the number of activities available to review in Training/My Activities has now been capped at 1000. I'm sure that wasn't the case previously, is there a reason for this change? What has happened to the data for the older activities beyond the 1000activity limit and can a user recover those activities beyond the 1000 cap if they want them? Also will the older activities above 1000 remain visible on the individual heat map?

hello, so I was scrolling through my Strava monthly review this morning and noticed that it had a new PR in the 400m. As I went to check it showed me an apparent 1s 400m segment. This pace is completely unrealistic though. As I went to check I noticed several more completely unrealistic PRs. How does Strava get the pace so wrong? Does anybody else have this issue? (using an Apple Watch Ultra) any help would be greatly appreciated 🙃  

I recently got a new watch the forerunner 55. I connected it to strava with the garmin connect app but when i try to track my heartbean on strava i dont see it as an available sensor or anything. Im kinda new to this, all permissions should be turned on dont know what else to try. Thanks

Can anyone help me transfer an activity? When I connected my watch, this uploaded outside my normal account. i am so sad!

Hello ,I sent an email 5 days ago, about charging me for a free trial, i haven’t had any reply for the refund. I have sent follow up emails and no one is replying £54.99. ticket number-3030400

I have noticed that for an app I found online, https://github.com/bokub/stravanity that when querying the segments api endpoint, the response includes a field 'xoms' containing kom and qom times and also 'local_legend'. When I query the same endpoint with my own app API key I do not get this data, even though I am a subscriber. What could I do to fetch the kom/qom data for segments?

I renewed my subscription, but Strava created a new subscription that isn't showing in my app. My current subscription will expire in 22 days (a 1-year subscription), and the new one doesn’t appear. I’ve submitted two tickets but haven’t received any response. What should I do? It’s extremely frustrating.

Since 17th August I've noticed that Strava is calculating my pace and elapsed time very incorrectly. I use Huawei Watch Fit and don't have issues syncing data, plus the data up to 17th August was pretty accurate. Both apps are up to date, but it's getting frustrating that Strava continually thinks that I ran 10k in 1hr 50 when this is far from the case. I've tried to fix this by running with GPS on on my phone, and off, but neither solution is working. What could have happened over the past couple of weeks which is causing this? Photo examples of Strava data and watch data from today's run.     

I have been using a Mi Band for tracking all my workouts up till now. It would perform quite neatly and track all my workouts to my Strava profile properly.For instance, Outdoor Running would get GPS data and time and stuff like that but also Treadmill running would get the time, speed, HR and more data synced to my profile.In another instance, my weight training, jump rope, core training, HIIT, pilates, etc would sync as 'Morning Workout' to my profile with the time and the calories burnt or HR added to it.Now I have upgraded to a Galaxy Watch and sadly none of my non-GPS activities get synced to my profile. Not just my weight training and HIIT but even my treadmill runs and spinning workouts are left behind. This is quite unhelpful for me when keeping track of my Relative Effort and other metrics like Power Curve and more.I and other Galaxy Watch users (as per Reddit) would appreciate this addition. I think if it is the same case for other WearOS gadgets then they all would appr

Hi all, I’m new to Strava and this community but does anyone know how to stop getting emails every time someone gives kudos? I don’t want to stop all emails but don’t want my inbox filling up with things I can easily see in the app. The email notifications settings only has on or off for all emails. 

Hi, I would like to report that athlets search has an issue from at least few weeks. I used to search athlets via web search using certain phrase (my city name: Biała Podlaska). Unfortunatelly it is not possible any more for that phrase - search returns no results. At the same time I can search for e.g. "New York" or any other city near me like "Lublin" an it works, it returns athlets. The problem is only with "Biała Podlaska" (or biala podlaska, biała podlaska, Biala Podlaska ... and so on).

I'm looking into implementing webhooks into my application, however, I cannot find a complete event schema anywhere.https://developers.strava.com/docs/webhooks/The above website contains only one example, with update of activity title. I what to know what data I'll receive when activity is created. Will I also get a webhook call of type "create an athlete" when someone signs up for my application? Or I just couldn't find the docs I was searching for?Cheers,

hi, i sent an email 2 days ago, about mischarging me for a free trial, i haven’t had a reply for a refund for the £55. ticket number-3033170

I publish a weekly summary of our group stats. Being able to click on a week in the bar graph under a persons activity and see the total miles and time for that week is very helpful. What’s missing is the total number of activities for that week. I have to sit and count each person’s. It would be very helpful if that number appeared with the other two.

Hi there,I am having problems connecting from LC_CC to Strava - for the Activity Sources I cant see a connect button, Strava and it has the busy / spinning wheel next to it but nothing happens. I have tried another browser with no difference and have also contacted LeCol multiple times and methods to get to the bottom of it with zero response.Can anyone help please?Nico.

Hi,Recently I have created a strava club dedicated to my school. I wanted to dev a discord bot rattached in the server for my school but, 2 mains features that I wanted to implemented isn't possible because we can't get events and posts from the API🙁It's really shame because I'm sure, this can be used from many Strava API developpers. Is his planned for soon ?Thanks in advance for the response 😁

Bonjour, j'ai une montre galaxy sport. Jusqu'à la dernière mise à jour tout fonctionnait très bien. Depuis plus possible de synchroniser ma montre avec l'application.  J'ai tout réinstaller et maintenant je ne peu plus ajouter ma montre à mon compte strava même en entrant le code à 4 chiffres.  TRANSLATION: Hello, I have a galaxy sport watch. Until the last update everything worked fine. Since then it is no longer possible to synchronize my watch with the application. I reinstalled everything and now I can no longer add my watch to my strava account even by entering the 4-digit code.

Please help someone.I am new at Strava. I joined yesterday. I can't add any link on my post.look at this post: https://www.strava.com/athletes/146750994/posts/32091358I added my website and facebook page link, but post is live with out link. Why I can not add link on my post?