Ask & Troubleshoot

The route creator on desktop is very good. On the app there are basic problems about route selection and making the same start and end will create very different routes on app vs desktop. The app will route longer in sometimes comical ways. Even when attempting to draw a route versus select points. Some examples when trying to make a simple route. 

Myself and group of other teachers at my school will shortly do a sponsored cycle over a period of around 10 days. We would like our pupils to be able to easily view our progress on Strava, but we don't want to risk them being able to interact with the the associated activities or muck about with the feed containing them by allowing them to join an associated club themselves. We would also want to stop pupils being able to easily see our previous, personal rides, from before we started the sponsored cycle, by simply scrolling down to the bottom of a club feed. I think this rules out using clubs for this cycle, and joining a group challenge (which might otherwise have worked, at least to a certain extent) is now restricted to premium subscribers, which would exclude 70% of the staff involved.Is there any way we can safely promote our sponsored cycle in Strava or do we have to look elsewhere? And if we do have to look elsewhere, does anyone have any device-agnostic suggestions? Thank you

Hi Guys, I have just brought a gravel bike and enjoying getting back in the saddle.I have been using my Pixel Watch with the Strava App. This has been working fine for the most (no GPS issues for my unlike others). I am however having issues with the HR monitor. While the app is open on my watch it is displaying my HR. I therefore presume it is getting readings. However, once finished and I open the app on my phone it doesn't seem to have logged these. Has anyone else had anything similar or suggestions? I would like to record this to see if over time there is any improvement in my fitness.  Kind regards, M

hi. im having trouble with connecting mij garmin edge 830 with the strava app. notification error 401 cant connect is popping up.  can i get some help? logging in with email adres apps are up to date.wifi of mobile connects makes no difference  bluethoot is connected. please send help! ps sorry for the bad grammatichs, greetings from holland! 

Hi.  Can anyone please tell me if it's possible to get audio direction prompts whilst running a route I have created in maps?  TIA.

Alguém pode me ajudar? Como faz para aumentar a quantidade de usuários que podem autenticar no meu aplicativo que estou desenvolvendo? Vi que o limite atua é apenas 1, gostaria de aumentar, existe um limite ou regra? TRANSLATION: Can someone help me? How do I increase the number of users who can authenticate in my application that I am developing? I saw that the current limit is only 1, I would like to increase it, is there a limit or rule?

All of the sudden no heart rate data.  And this is the foundation for relative effort and fitness. I tried to manually upload the file but Strava would not accept a duplicate file. Any ideas? 

Hello there! I am working on an integration from my favorite fitness and workout tracking app, named Strong. It is focusing on gym workout, something Strava does not seem to support as of right now at all. I already built an MVP which is working and successfully imports all my Strong workouts into Strava, but only as a very basic text list with all my exercises and reps, nothing too fancy. I would love to know if I could create a workout-specific activity, with informations like exercises, reps, weights and so, either via API or in-app directly?

 My Progress page is not updating. I have tried logging out, restarting my phone, uninstalling the app and nothing is fixing this issue. Applied latest update yesterday. Any ideas on if this is a known issue in latest update?

Hi I have a problem,I cannot connect to strava routes. I have tried many times unfortunately without success. Deleting the app / changing wifi / factory reset does nothing. When I try to log in via facebook I get a message that the security of my account via facebook login in the built-in browser is disabled. When I try to log in via email address, I get an authorisation message Connect IQ Routes Export to connect Strava, -> press Authorisation -> on the phone: login process completed return to garmin device. ONLY the Edge 830 shows "Trouble connecting to the server Error Code:401". Please help  

Hello all, Tried a speed run today with specific laps/intervals (18 total). I have an Apple Watch Ultra and I'm using the Nike Run Club app. While the laps are all recorded on the Nike Run Club and show up in the run on the app, none of them uploaded correctly on the Strava app, which just showed the splits/kilometers, as if I were doing a regular run without any. No "laps" toggle on the side either. Is that a bug from my end, or the Nike Run Club app just does not upload the laps on Strava? The native app from the Apple Watch does show the different laps and intervals if you are doing any on Strava once it is uploaded from the Apple Watch native app to Strava app. Thanks!

Hello. There is probably an easy way to do this, but I think there needs to be a button to change the view back to a direct overhead vs tilt. I live in a very flat place where the tilted view is never that interesting. However, I do draw a lot of routes on my phone. Sometimes the screen gets tilted and for the life of me I can’t get it back. If there was a button or if you tapped the compass twice it would be nice if this changed the tilt back.  Thanks!

KENAPA LINK DESCRIPTION SLALU HILANG JIKA PINDAH WEBSITE MASALAH POST DI STRAVA TRANSLATION:  WHY DOES THE DESCRIPTION LINK ALWAYS DISAPPEAR WHEN YOU MOVE WEBSITE    POST PROBLEMS ON STRAVA  

Hello, Is there a way to customize the list of sports to choose from when we start a new activity? When I want to select a sport on my watch, I see a whole bunch of sports I don't practice (for instance, skateboard or Alpin skiing). I would like to see only the ones I practice (4 or 5). Thanks! Jo

Hello, There is no option for Strava Wear OS app to connect external HRM. Why there is such thing on Apple Watch and not on Wear OS. Google Fit also has support for external HRM, but sync with strava gets data messed up. So I rather use native Strava app with external HRM. When there will be such option available?  

Hi, is there a way to authorise multiple subdomains for the API in the "Authorization Callback Domain" section ? Or add a comma separated list of domains ?For exemple I want to be able to authorise, foo.my-domain.com and bar.my-domain.com.Can I just authorise *.my-domain.com in the settings ? Or I need to create a Strava account for each subdomains ?Thanks 

For some reason elapsed time will be sent to fitness instead of moving time. This is frustrating because strava will show moving time and the correct pace while when it syncs to apple fitness it will show up as elapsed and the pace will be off. I know I can just finish the activity on the strava app on my watch but when you’re gasping for air and bent over at the end of a race it’s hard to do that right away. Anyone know if I can somehow edit the time that strava sends to health/fitness or is this just something I can't change.

Hi ThereI've downloaded all my activities from my old strava account and now tried to upload them again in my new profile. I'm doing triathlon, so there are a few multisport activities. While uploading the files strava ist mentioning "xxxxxxxx.fit duplicate of Morning swim". So far so good. But then checking the activities, all those files are uploaded twice. Is there a solution to get them only uploaded once?Thanks and regardsBen

Heya,Have been waiting for almost 3 weeks for my app approval. Does anyone know how long this takes?Thanks

Hi all,I'm trying to add my heart rate information from my smartwatch to a Strava activity. The Strava activity was uploaded from my stationary indoor bike.I tried the following two methods:Method 1:I exported both actives as FIT file and tried to combine these files with "GOTOES". The FIT files have been loaded correctly, and also the merging looked good.When re-uploading the combined TCX file to Strava I noticed that the "laps" data is wrong. My stationary bike is listing the different watt intervals as separate laps.Working:    Broken:    So I thought maybe there is something wrong how the files got combined because the first lap distance shows the total workout distance.Method 2:Therefore, I converted the two FIT files into CSVs (using the download "Download Raw Data" from GOTOES). I manually added the heart rate information into the Strava export, saved the CSV file, uploaded it to GOTOES again, and saved it as FIT.I can see that the laps in

Hello all,We have an app that pulls activities from Strava's get activities endpoint for around 20 authorized users. For only one athlete, the API response from Strava is empty, even when querying up to a week earlier. Looking at the app itself, this athlete's profile has daily activities. The response does not indicate any error with the authorization token, client ID, or secret. We tested pulling on our own accounts with more stringent privacy settings enabled, and the Strava API response still had our activities. What other causes could there be? Thanks in advance

This issue is happening again periodically. Whilst there wer some slow updates following the recent server issues, I've two over the last couple of days which aren't showing up on my heatmap. I've tried changing sports and then resetting to no avail Funnily enough on both today and Friday when the no-shows have been recorded I've done another activity which does correctly show up up. On Friday the first activity showed, but not the second. Today it was the other way round. I'm getting a bit fed up of this.

Hi Team! Submitted a support ticket, want to know how long before activity if/can be restored.Thank you.

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial at first, but accidentally i was billed for a yearly subscription and out of panicking i deleted my account because i cant cancel my bill on itunes (im still billed but i havent pay yet), i know that account deletetion is irreversible so i am confuse do if i have to pay for a year for that account that has been deleted, i created this account for reaching out, please help thanks

  Hi, I have paid yearly membership fee but still no membership rights. Pls help check. As far as I know, there is a term that the fee can be refunded if to cancel within 14 days after paid. Pls help process as i have cancel this subscription. Thanks a lot!