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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4216 Topics
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mike11Hub Climber
posted in Strava Features Chat
Why Do Posts Keep Filtering To the Top of My Feed?

First off, I have my feed order set to chronological. What I'm noticing is that posts completely ignore this setting and repeatedly filter up to the top of my feed.Note that I'm not talking about run/bike/swim/etc activities. I'm talking about posts, like when a pro athlete creates a post on their feed to promote their latest YouTube video or sponsorship, etc.I'm forced to read it every single time I open Strava. I'm assuming it's because the post gets a lot of engagement, but I have my feed set to chronological for a reason. It's because I don't want an algorithm to decide what I see and I don't want Strava to turn into Facebook or Instagram.

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Rf3rdHub Starter
asked in Devices and Connections
Intermittent syncing of separate activities from Polar Flow to Strava.

Polar Grit X logs all activities to Polar Flow, but several activities will not sync to Strava. Random activities never sync like runs, and hikes. For example, of the four activities completed on one day, the second and the third activities did not sync. Ensured Strava app up to date, uninstalled, reinstalled, still same problem. 

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Jane
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GH60_2Hub Rookie
asked in Strava Features Chat
"Matched rides" feature not working.

This feature did not work yesterday on a ride, on exactly the same route that I have done frequently before. Any suggestions for resolving the problem

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OrestFHub Starter
asked in Devices and Connections
Strava on iOS - no calories for workout/martial arts activities (Apple Watch ultra 2 + Garmin hrm)

Hi all. I’m recording my activities mostly with Strava app on my Apple Watch Ultra 2 and collecting heart rate stats with Garmin hrm connected to it. This setup perfectly works for running/cycling/walking/swimming, and not working at all for workouts or martial arts, such as boxing. It is not possible to wear watch during boxing training, so I’m forced to take it off, having only Garmin hrm on me. The struggle is that Apple Watch is not able to keep recording training activity when it’s off my wrist (big thanks to apple for that). So my only option to record activity is to start recording on my phone. And here is a catch - recording Strava activity using mobile phone results into missing calories, despite I have my Garmin hrm on me. My questions are:1. Is it possible to add calories for Strava activities where heart rate data is collected? I saw that only running/walking/cycling/hiking are currently supported, but I do not need high precision in those values. 2. Is it possible in

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Jane
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grantOHub Rookie
asked in Strava Features Chat
KOM Flags

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Jane
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MS47Hub Rookie
asked in Strava Features Chat
Average power in Watts

Hello everyone,For a few weeks now my average power has reduced significantly compared to before. My cycling style hasn't changed and the equipment hasn't changed in the app either. It's about the calculated/estimated power because I don't have a powermeter. Has strava made any changes to the calculation?Best regards

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fendraHub Rookie
asked in Devices and Connections
(RESOLVED) 3rd party apps (mi fitness, zepp, fitbit, igsport, xoss, etc) not connecting to Strava

Since today, I couldn't authorize my mi fitness to connect to strava in my Iphone. Is there any change in the terms of service ? 

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SalahHub Starter
asked in Devices and Connections
Facebook password forgotten

Please I can't handle to recover my Facebook password that I forgot 

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T123Hub Rookie
asked in Strava Features Chat
Not happening for some reason my 2024 strava account as gone and im back to my old 2019

Migrated Content

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scotsticHub Rookie
asked in Strava Features Chat
Links to routes from group events not working

When viewing a group event, selecting the action to view the route no longer works (Android).Instead, selecting the action to view the route just takes you to the route generator function.

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agnes_Hub Starter
asked in Strava Features Chat
not getting QOMs I earned

hi all, what can I do about not getting the QOMs I earned? I can't figure out why it's happening - I tried Refreshing stats on both Segment page and Activity page and still does not show as updated. Any ideas? 

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ChrisGigglesHub Starter
asked in Devices and Connections
Tomtom Sports

Hi everyone, does anyone else use a TomTom watch to record their runs and then upload to Strava via the TomTom app? They announced last week that they are closing it down at the end of September, meaning users will no longer be able to upload their runs. I'm assuming I'll need to buy a new watch, but would be interested to know if there is a workaround? Thanks 🙏

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allbombsHub Starter
asked in Developers & API
Seeking Access to Segment Leaderboard API / Data for Inline Skating App

Hi Strava Dev Community,I’m currently building an app that leverages Strava's API to enhance the experience for inline skaters. Our main goals are to:Highlight Top Skating Segments: Feature the best segments in cities like Singapore, LA, and Barcelona.Reward Top Performers: Display the top 3 skaters per segment and award points to foster friendly competition.Boost Community Engagement: Encourage connections and engagement within the inline skating community.We’re focused on complementing Strava’s existing features without replacing the benefits of a Strava Pro subscription. I tried to use the fetch leaderboard segment API but I believe it's been disabled?Strava API response: 403 Forbidden Leaderboard data: { message: 'Forbidden', errors: [] } Error fetching leaderboard: { message: 'Forbidden', errors: [] }Having access to segment leaderboard data would greatly enhance our ability to do this. Is there any possibility for special access or recommended alternatives that align with Strava’

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SoleZHub Starter
asked in Devices and Connections
I can´t post in my own Club

I have been unable to post in my New Balance Urban Mile club for a few days now.When I try to click on publish, I get an error message like the one in the attached picture. Error occures in the app and desktop devices.Can someone help me? I have already sent mail to support but no one responds.Thanks!

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AvoKardoHub Rookie
asked in Strava Features Chat
Pace

Why is Pace no longer being shown on the main screen? There is spare space to do this under Moving Time.Elevation is shown and frankly no one I know is interested in that, we just want to see if our pace is improving. Why did you stop showing this recently? It is making me consider moving to another app

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kobeT9x
kobeT9xHub Rookie
asked in Devices and Connections
How can i download all my data with using Apple's private Emails

Hello everyone,I’ve had a troubling experience with this. I’m currently using the login method via Apple's private email and would like to download my data to my PC. The process indicates that my data will be sent to my email, but I haven’t received any email from Strava—actually, I’ve never received any emails from Strava at all. I’m using Gmail for this account too, so I can’t switch my private email to Gmail. What should I do next?Strava support, please assist me with this issue.Thank you. 

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kobeT9x
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smuniyappaHub Rookie
asked in Developers & API
403 Error : Rate limit exceeded

 We've been experiencing consistent 403 errors (rate limit exceeded) since August 15th, despite consuming only 10% of our daily API quota. Our usage graph shows an inexplicable spike of 100x our normal traffic, resulting in both daily and 15-minute limit breaches. We've paused all API requests, but the graph continues to display high usage.An attached screenshot illustrates the anomalous activity. We suspect a potential DDoS attack is artificially inflating our usage. Has anyone else encountered similar issues? Any guidance or support would be greatly appreciated.

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headykatieHub Rookie
asked in Developers & API
Calories Burned API Call Discrepancy

Calories burned is available when using the getActivityById call but not when using the getLoggedInAthleteActivities call. I am using the API to generate a dataset with ALL of my Strava activities and having calories available for the historic dataset would be ideal. Am I missing something or is there a reason calories have been omitted from the getLoggedInAthleteActivities call?Thanks!

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MichaelS
MichaelSHub Rookie
asked in Strava Features Chat
Action Button for Strava on Apple Watch Ultra

  Hi there,Please add Strava to the list of available apps on Apple Watch Ultra for the action button. It is now open to third parties (like Podometer++ here in the screenshot). 

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MWPlaggeHub Starter
asked in Devices and Connections
Notification iPhone Locked Not Syncing

I often get a message after a workout that my iPhone was locked and Strava did not sync.  If I don't respond immediately to that notification the activity seems to just disappear  to Strava and is never synced. I am not using Strava to record the data but have allowed syncing from the health app.  One time after it happened I saw some other activities in the strava app for iPhone but don't see any way to get to that screen. Is there a way to see what has synced from Apple Health to Strava and force it to import an activity if you miss the notification?

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ahaeger
ahaegerHub Rookie
asked in Developers & API
Push Subscription Bad Request 400 error

Hi,I'm working on registering my app for push subscription and when I run the post request outlined here I receive 400 status and this:{"message": "Bad Request","errors": [{"resource": "PushSubscription","field": "callback url","code": "not verifiable"}]}I'm able to get 200 status and the required hub.challenge to return if I hit the callback_url from 1) python requests & 2) curl. Then when I run the post (push subscriptions request) either with Python requests or curl, I receive the above error. Checking my server, I do not receive anything from Strava in this. Its like the callback url is blocked before Strava sends anything to it and I get the above error within 1 second, when it should be waiting 2 seconds for a response.My server is running a flask api with nginx proxying api calls to the flask server. Could this be causing issues?Does anyone else have any ideas for what I can check out? I'm operating at a .ai domain. Anything I should be aware of there?Python:url =

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ahaeger
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kjonsHub Starter
asked in Devices and Connections
How to disconnect Facebook loing from Strava?

Unfortunately I have used Facebook to login to Strava. I do want to remove that connection. How do I do that?

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DadHub Starter
asked in Developers & API
Segment vtt

Bonjour,  Je souhaiterais savoir si lors des enregistrement d'activités vélo, Il serait possible de différencie les les segment et effort par type  de vélo,  VTT, GRAVEL,CYCLISTE, VTTE, car les effort et segment sont confondu pour tout type de vélo,  ce qui fait n'es pas très comparable entre un vtt à gros crampons et cycliste sur route ou même vtte ?TRANSLATION: Hello, I would like to know if when recording cycling activities, It would be possible to differentiate the segments and effort by type of bike, MTB, GRAVEL, CYCLIST, MTB, because the effort and segment are combined for all types of bike, which makes it not very comparable between a mountain bike with big studs and a road cyclist or even a mountain bike?  

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dEntzHub Starter
posted in Strava Features Chat
Not paying for a subscription until basic features are fixed

This is not a post for asking for help, but rather to vent my frustration about Strava's lack about basic features:- Why are there no turn-by-turn directions for a pre-planned route either with audio cues or some sort of display on my smartwatch? Or even better: Why not both?-Why does the app on my smartwatch not work in unison with the app on the phone? Meaning, if I start a workout on my phone, why isn't the same workout simultaneously displayed on my smartwatch?- Which brings me to my next point: Why are there no cues for entering and leaving a certain puls zone?-Why is there not a save button at the bottom of the editing page after you finish your workout? You always run the risk of deleting your workout because of it.-Why can't you upload non-GPS workouts from other apps to Strava?-Why can't you turn off GPS for certain activities? For example: It doesn't make sense to have GPS turned on during swimming in a pool since GPS is by far not accurate enough to track your lanes properly

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AlexanderBCDHub Rookie
asked in Developers & API
Help with Strava

Is there an email address to contact Strava and request a test account?

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