Ask & Troubleshoot

Hello! Is there an API endpoint to get all the athletes that have connected the app?

Dear Strava Team,  I will like to bring one issue to your kind notice. Earlier when we used to upload a .fit file to Strava, that .fit file use to get process and an activity gets added in Strava platform. However, since last few weeks this is not working.   Just wanted to understand from you, that whether it’s an issue from your end, or is there any change in .fit file supported formate. Please let us know.   Application Name: Frontier X  Category: Mobile App  Client ID: 100134

Huawei health is recording my running cadence, but it is not transferred to Strava. Is there any parameter to fix this problem? Is it a Huawei or Strava problem?

I’m curious what the normal lead time is for developer program applications. I filled out the form on October 13th and have not heard anything.Does everyone wait this long or might something be wrong with my submission?

I can open the HUB from the email, but I see no links at all IN STRAVA to go to the hub.  Am I missing something?

cycling workouts not importing automatically, have to log out and then back in and import manually

Hello!I'm writing an application that requires storing information about new activities in realtime as they come in from athletes. I have been successful in getting the creation of new activities sent to my server through the web hook. New Activities do not include any metadata about the new activity, so I have to follow up with additional calls to fetch the data.I've explored the following 2 approaches but both have their problems:Fetch By Activity Id: the most straight forward, I could hit `/activities/{{ id }}` for every activity that comes from the web hook. This would be the most expensive against my daily rate limit, though.Fetch By Activity Date Range: in order to avoid hitting rate limits, I could hit `/athlete/activities` and run against a date range to fetch multiple activities at once. This is great cause it allows me to "batch" request

Ok, I understood that killing FatMap the best way to get money from subscribers.But why this great tool so bat implemented to strava? Did you see how it looks? Why all the hills pretended to be a peak? Do you really think that mountains should be so tall.  Can you please return the display of the mountains as it was done in FatMap? 

I am trying to use the Strava API with the following code snippet: auth_url = "https://www.strava.com/oauth/token"activites_url = "https://www.strava.com/api/v3/athlete/activities" payload = {    'client_id': "137928",    'client_secret': xxx,    'refresh_token': xxx,    'grant_type': "refresh_token",    "response_type": "code",    'f': 'json',    "scope": "activity:read_all"} print("Requesting Token...\n")res = requests.post(auth_url, data=payload, verify=False)access_token = res.json()['access_token']print("Access Token = {}\n".format(access_token)) header = {'Authorization': 'Bearer ' + access_token}#param = {'per_page': 200, 'page': 1}my_dataset = requests.get(activites_url, headers=header).json() print(my_dataset[0]["name"])  However, I get the following response:{'message': 'Authorization Er

New this morning, I’ve been getting notifications for users who I do not have favorited. This is a really obnoxious use of notifications with no clear way to turn it off without turning off notifications for favorited users. This appeared to start this morning. Also, why was my last thread about this deleted?

What Strava subscription can be refunded, because no confirmation has appeared for me, hopefully I can refund Karen the money is not mine 

OK. I do a hike and I track it with Strava.Strava says the finished track is 5.96 miles.I export the gpx file, then import that gpx into OS maps. (Ordnance Survey)OS says the route is 4.77 miles.Does anyone know why?

Hi! I recently completed a run with Strada recording the miles on my Apple `Watch. I completed the activity, however, it is not showing on the app- it just seems to have disappeared. Is there anyway to get the activity to show on my phone?    

Can someone from Strava please help me understand as a paid user why I can't share links? Or when this feature might be available again? I can't share links for tracking while doing ultra cycling races. Nor can I share videos I've put together after for others to watch from these efforts. This is really tempting for me to cancel my membership with Strava because the platform continues to ignore this. Or the ability to link a route that wasn't created on Strava? This is so simple but you've got extreme to disable this feature.

Recently the icon for velomobile rides changed to the most icon thinkable. Everyone I asked was complaining about it just like me. The old icon was most elegant and much more precise in reflecting the shape of the well known velomobiles. The current icon looks like a small car and is not aerodynamic at all. Please can you change the icon for velomobile rides back to the old one?

I've been using the Firefox browser for several years with no issues. A few days ago the Strava dashboard stopped displaying correctly. None of the activity is showing anymore. The stuff at the bottom of the page still appears. And the links to "your recent activities" at the bottom of the page still work. See attached screenshots. I've opened the page in Safari and Chrome and it displays correctly in both of them. I'm not having any issue in Firefox with any other websites. I'd like to continue using Firefox, if possible.Any thoughts??

HiI’m new to this and hope someone can help! I’ve used Strava off and on to record running for years on my iphone, but without exploring detailed features.  My main sport is field hockey and I was recently excited to be given an apple watch (series 7) - meaning I could record what I’m doing on the hockey field.  But I can’t get it to record accurately on the Strava app.  Below are two images, the first, mine from tonight's training session.   The second from another player’s at the same session.  You can see the difference.  Mine only appears to pick up occasional motion for a total of 0.52 miles, the other records for 3.48 miles.  I don’t believe I’m that lazy in comparison!Last week the same happened, I thought because I recorded it as a run with “Auto-pause” on.  But this week I recorded it as Football (Soccer).    I’ve search online but can’t find what’s wrong.Can anyone please offer guidance!?Thanks!

I would like to request user extension in my strava app. How should I proceed?

I am trying to sign up with new email, the sign up page kept saying “An unexpected error occurred. Please try again.”tried strava app and strava website, could not work.

Hi all,how do you report a segment leader who has not walked/hiked but have recorded it as this? The person had completed on horse back but logged as run/hike which is really upsetting when your trying to do your best and this would be impossible to beat on foot uphill! any ideas? Thanks 

When Strava will launch Live Segments on Suunto's latest devices? At the Suunto's website there is mention:SuuntoPlus™ Store in Suunto app has all the new sports apps and guides for your watch available for you for free. You can find new devices that can connect to your Suunto, get new tools to manage your training or features that give you more out of your desired sports. Automatic sprints, Strava segments, training load, loop counters, fat burn rate and more being published! ​Make sure you have the latest update for your watch and Suunto app. ​ (Link: https://www.suunto.com/Content-pages/suuntoplus/)

If an activity has a large amount of splits, the elevation graph will not be aligned to the splits in the Workout Analysis view.Image showing incorrect alignment inside the view: Image showing correct alignment outside of the Analysis view: How to reproduce:1. Upload an activity with a lot of short splits in the middle. (My example had ~80 splits)2. Open the Workout Analysis view.3. The elevation graph will not align with the splits.

I recorded a hike on my Garmin Etrex with an elapsed time of 4:12:51 and moving time of 3:54:26. When it loaded to Strava the elapsed time showed as 4:12:46 which is fine but the moving time came up as 00:00:59 giving a pace of 11s/mile. A new world record! Any ideas why Strava would not pick up the correct stats from Garmin?

Longer road-bike workout with two longer pauses for lunch and snack. Measured in very same length by Edge 530 and Watch Ultra 2. Edge was placed on table (no moving) during breaks, Apple Ultra 2 rested on my arm.Difference in moving time after upload is significant - workout uploaded from Ultra 2 seems very incorrect ie. unusable.Is there anything to check? Is Strava velocity treshold too sensitive?Thanks!

Hi, Does anyone understand why when you use the 'Correct Distance' feature after posting an activity, it also updates your moving time? I use stryd for running which usually cuts off a bit of distance, but when I correct it my moving time and also average pace also changes. Surely this shouldnt happen, moving time should stay static? Thanks in advance, Nathan