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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2221 Topics
plants4jim
Superuser
plants4jimSuperuser
asked in Strava Features Chat
Which Activity Types Are Separate from Cycling??

It is very confusing, if you record something as a "ride", the stats count in your totals on your profile. If you record as a Run, they show as a Run in totals, if you record as kayaking, it shows as Kayaking... But if you choose related cycling ones, they still count to the Ride category...Is this true for any that are related to cycling? Do any activity types record stats like HR, Cadence, Power, Speed, but not lump themselves into the Ride total stats? Velomobile? Ebike? Hand Cycle? It is confusing and makes no sense. Some activity types are different activities, others aren't. Gravel Ride, Indoor Ride, etc still all count as a ride.Why are these different activity types and not just tags, if they have no functional difference? 

468
Tripp
1 year ago
R
RonTHub Starter
asked in Strava Features Chat
Water Bottle Size

Strava gives reminders to drink. What is the water bottle size in ounces it uses?

51
Jane
Community Manager
1 year ago
J
Jordan11Hub Starter
asked in Strava Features Chat
Segment

bonsoir, j’ai remarqué sur trentaine de mes sorties que je n’étais pas classé sur certain segment effectué pendant la sortie. il y a bien mon temps sur le segment mais je n’apparais pas sur le classement …. tout en sachant que je suis en public . 

22
Jane
Community Manager
1 year ago
J
jeffbonassoHub Rookie
asked in Strava Features Chat
Any way to categorize activity to not include in fitness statistics

I am an avid runner who is also a pilot and Garmin watches that target different verticals like aviation, boating, etc also have all the running, cycling features as well. Whenever I go on a flight it automatically uploads to Strava just like any activity. It's actually pretty cool to see my flight track on there, and the community thinks pretty cool too, but it messes up all statistics and my year-end report because it thinks these are fitness activities. It categorizes these as a Workout which is probably fallback. Does anyone know if possible to mark an activity in a way so it doesn't include the data in fitness statistics.

42
J
1 year ago
D
dluftspringHub Rookie
asked in Developers & API
API Doc Correction: Update authentication docs

Hey!I was working on a small app last week using the developer docs and was wondering if you could make a correction. The docs suggest that the tokens received for accessing resources are bearer tokens meant to be posted as headers when requesting resources however in practice (at least for the `/athlete/activities` endpoint) the v3 api expects the access_token to be sent as a query parameter. Is there any chance the docs could be updated to reflect this or at least clarify that different resources require different forms of access tokens? What was especially confusing is that when I went through the redirect flow the token was explicitly listed as `token_type: Bearer` which was not correct.

02
D
1 year ago
M
melissagalHub Rookie
asked in Strava Features Chat
How to add info on an activity

HI, I would like to add the calories and hart beet on some activities.  My fitbit is to old to be compatible with strava and I dont see how to add these info without enterring manually the activitie. Thanks

421
Jane
Community Manager
1 year ago
CreakyCrank
CreakyCrankHub Powerhouse
asked in Strava Features Chat
Social Features

I have some ideas that I'm considering submitting, but before I do, I thought I'd come here for a bit of a discussion. How do you view Strava? I see Strava as a "Social Platform for Fitness/Movement", where not only do we track our activities, achieve KOMs, become Local Legends, etc., but also as a place of community, where we can get together to share and delight in each other's accomplishments.Given that perspective, I think there are a lot of 'social' features that are missing from Strava (tagging other athletes in photos and/or videos, chat, event planning, etc.). How do others feel - are you more in line with Strava as a Social platform, or do you see it more for the athletic tracking (wanting more features tied to activities, rather than social features)?

33
C
1 year ago
T
tssHub Starter
asked in Strava Features Chat
Please fix the "Bulgarian" audio cues on iPhone

With the introduction of support for Bulgarian language in iOS 16, Strava application started using a strange set of audio cues. There are some Bulgarian words in it, lots of English words as well, but the pronunciation is usually wrong and based on an awful accent. Sample: /edin kilometer/ in five minutes /nine/ seconds. Edin means one; nine (9) is pronounced /nine/. Please remove this translation and switch back to English until you have real Bulgarian translation. The current one is far from the quality someone could expect from Strava. Thank you!

61
Jane
Community Manager
2 years ago
R
row_developerHub Rookie
asked in Developers & API
Uploading TCX with activity_type='rowing' no longer sets activity sport

Hello,We're seeing a change in behavior since yesterday, where uploading a TCX file to the /uploads endpoint with an activity_type="rowing", no longer sets the Sport correctly on the activity in Strava. It is set to 'Workout' instead of 'Rowing'.Did anything change on the Strava side related to activity_type?Thanks for the help.

43
R
2 years ago
cy-linder
Superuser
cy-linderSuperuser
asked in Strava Features Chat
STRAVA yearly summary

Every year we are waitng for the yearly summary, aren't we? As it was rolled out a few days ago I recognized again that the numbers used in this summary aren't correct. E.g.: In my profile there are 6.270 km of total cycling distance. The summary says 6.431 km. Also the longest ride stated in the summary 120 km, the profile says 150 km (and I know it was 150 km 😉 😉 ) Where do these deviations come from?

934
cy-linder
Superuser
2 years ago
T
TacitusDHub Rookie
asked in Strava Features Chat
Virtual Ride KOM?

Does anyone know how to post a virtual ride, but not have it count towards the leader board? I did a virtual ride and got a KOM on a section of that ride.  Which doesn't feel quite fair.  Doing it inside isn't the same as being on the actual road.  

202
T
2 years ago
J
jomoHub Rookie
asked in Strava Features Chat
Are E Bike Rides a subset of Rides in the annual summary?

The annual summary in my profile has two separate options to show E Rides and non electric Rides. If I sum both the annual kms seems high and the non E Rides in particular seem to be high. Am wondering if the E Rides are a subset of rides ie included in the total of Rides rather than as a separate quantity? Or on the other hand am I simply a superstar?

51
J
2 years ago
N
NjordHub Rookie
asked in Strava Features Chat
Club Events Disappear

I admin clubs that hold Strava events regularly. Problem: Once an event has passed, it disappears from the club page and is no longer linked to anywhere and cannot be found (unless you jotted down the event URL before it disappeared). It would be nice to have depository somewhere of past club events for member reference - for example, to support recurring events, or to look up who RSVP-ed.  Or have anybody found a workaround to access past club events?

101
Jane
Community Manager
2 years ago
D
dwoznHub Climber
asked in Developers & API
Upload tcx file with mute

Is it possible, by using either website or the API, upload tcx activity but mute it? I have a files from Endomondo, but I don't want to spam my followers with tons of activities 🙂

276
Jan_Mantau
Superuser
2 years ago
J
jamesmurtaghHub Rookie
asked in Strava Features Chat
More accurate location

In Ireland, Strava seems to be using electoral areas to give the location of a run/cycle/etc. In my case, that area is just too large to be meaningful. The electoral area I live in is perhaps 2,000sq. kilometres. Where is this information coming from? Why not use the closest town or community area? If I go for a run in London, it doesn’t tell me I ran in the South-East of England. I’ve emailed about this and haven’t gotten a reply. Thank you. 

02
Soren
2 years ago
MBHUNTER
MBHUNTERHub Rookie
asked in Strava Features Chat
Improved Fitness Tracker

The fitness tracker makes you over-train. This should suggest rest days. Manual option to input rest days and periods of illness.

41
Jane
Community Manager
2 years ago
K
kalishuklaHub Starter
asked in Developers & API
Accessing user's trophy case

Hi,Is there any API to access the logged-in user's trophy cases/badges?

21
E
Community Manager
2 years ago
C
CoasterHub Rookie
asked in Strava Features Chat
Relative Effort Number

Hi Legends. Maybe a simple question but I just can't find an answer. I've recently lifted my efforts to work back to a level of fitness. On my home page on the left I have a message that says "You're building fitness nicely. Try to keep the remainder of the week under 4." 4 what? I don't understand the reference? It's under a heading of relative fitness but that like 100, etc. Can someone help? Cheers,

12
C
2 years ago
JS11
JS11Hub Rookie
asked in Strava Features Chat
Rearranging photos results in duplication

It's great that uploaded activity photos in Strava web can now be rearranged. Problem is, each time I drag one photo and drop to another location, a duplicate of that photo appears. I end up having to select the duplicate photo and delete it, repeat for each duplicate.

05
Jane
Community Manager
2 years ago
E
Community Manager
Elliott11Community Manager
asked in Developers & API
Old Developer Forums - Google Group

There's a lot of great historic community information in the Google Group. Please note: Strava does not own or moderate that space. 

00
E
Community Manager
2 years ago
H
hugorennersHub Rookie
asked in Strava Features Chat
Open swim short distance GPS inaccurate

Is there anyway to improve the accuracy of GPS from Garmin for open short distance sea water swims?

12
Jan_Mantau
Superuser
2 years ago
I
Inthedark1Hub Rookie
asked in Strava Features Chat
Expand distance in search

Hi - it would be really useful if the distance and time of activities could be expanded. It currently finishes at six hours and 50 miles. I have done a 100 plus rides of 50 miles this year alone. It would be good if I could search rides of 100 or even 125 miles (200k). Also it would be great if they could be ordered in chronological order. Thanks

83
Jane
Community Manager
2 years ago
J
JibberJabberHub Rookie
asked in Strava Features Chat
Apple Watch Complication Icon

 With WatchOS 9.x the Strava complication icon appears to be quite hard to see, but I’m reasonably sure it used to be quite clear. I’ve explored changing the watch face but it doesn’t appear to restore the original icon style.Anyone noticed this?In this article you can see what it possibly used to look like: https://support.strava.com/hc/en-us/articles/115000161184-Strava-Apple-Watch-App.

24
T
2 years ago
G
GandhornHub Rookie
asked in Strava Features Chat
Help - Updating gear does not save

HelloI am having an issue with updating gear of some of my activities. By default, I used to record bicycle activities on my mountain bike.For my road bike activities, I do not manage to update the gear. The process I follow is:Open the activityClick on editChange the gearSaveBut nothing happens. I have to add that these activities seem to be virtual rides. Yesterday I did a real ride and this one I can edit the gear normally (and save).How can this be solved?

51
Scout
Community Manager
2 years ago
J
JonathanWaltersHub Starter
asked in Strava Features Chat
Popular routes

Hi - quick intro - been on Stava for years but just subscribed and joined the forum. Was doing Triathlons, and might go back, but currently focussing on strength (Kettlebells) and running (trail running especially, thinking of going long..).Looking at maps on the iPhone, I see a nice list of some popular routes, but, of course, the screen is small. When I plan a route on the desktop I see the start point for these routes but can't access the full route. I'd like to be able to use parts of these popular routes in my own routes. Is there a way to display these?Thanks!

11
Jane
Community Manager
2 years ago

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