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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4215 Topics
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greencommuterHub Climber
asked in Developers & API
Waiting for app approval

Heya,Have been waiting for almost 3 weeks for my app approval. Does anyone know how long this takes?Thanks

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MrWhiteHub Rookie
asked in Strava Features Chat
Adding heart rate to an activity (merging 2 FIT files)

Hi all,I'm trying to add my heart rate information from my smartwatch to a Strava activity. The Strava activity was uploaded from my stationary indoor bike.I tried the following two methods:Method 1:I exported both actives as FIT file and tried to combine these files with "GOTOES". The FIT files have been loaded correctly, and also the merging looked good.When re-uploading the combined TCX file to Strava I noticed that the "laps" data is wrong. My stationary bike is listing the different watt intervals as separate laps.Working:    Broken:    So I thought maybe there is something wrong how the files got combined because the first lap distance shows the total workout distance.Method 2:Therefore, I converted the two FIT files into CSVs (using the download "Download Raw Data" from GOTOES). I manually added the heart rate information into the Strava export, saved the CSV file, uploaded it to GOTOES again, and saved it as FIT.I can see that the laps in

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TalismanHub Rookie
asked in Developers & API
get activities response is empty for an athlete. Privacy/setting issue?

Hello all,We have an app that pulls activities from Strava's get activities endpoint for around 20 authorized users. For only one athlete, the API response from Strava is empty, even when querying up to a week earlier. Looking at the app itself, this athlete's profile has daily activities. The response does not indicate any error with the authorization token, client ID, or secret. We tested pulling on our own accounts with more stringent privacy settings enabled, and the Strava API response still had our activities. What other causes could there be? Thanks in advance

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l309Hub Rookie
asked in Strava Features Chat
Heat Map Not Updating Again

This issue is happening again periodically. Whilst there wer some slow updates following the recent server issues, I've two over the last couple of days which aren't showing up on my heatmap. I've tried changing sports and then resetting to no avail Funnily enough on both today and Friday when the no-shows have been recorded I've done another activity which does correctly show up up. On Friday the first activity showed, but not the second. Today it was the other way round. I'm getting a bit fed up of this.

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elendilHub Starter
asked in Strava Features Chat
Deleted activity

Hi Team! Submitted a support ticket, want to know how long before activity if/can be restored.Thank you.

7430
Scout
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ritzHub Rookie
asked in Strava Features Chat
subscribe but deleted account

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial at first, but accidentally i was billed for a yearly subscription and out of panicking i deleted my account because i cant cancel my bill on itunes (im still billed but i havent pay yet), i know that account deletetion is irreversible so i am confuse do if i have to pay for a year for that account that has been deleted, i created this account for reaching out, please help thanks

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Scout
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ElsieHub Starter
asked in Devices and Connections
Already subscribed and paid yearly membership fee but no membership rights available

  Hi, I have paid yearly membership fee but still no membership rights. Pls help check. As far as I know, there is a term that the fee can be refunded if to cancel within 14 days after paid. Pls help process as i have cancel this subscription. Thanks a lot! 

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Marcel-JanHub Rookie
asked in Developers & API
Bad Request on refresh token

I have a Raspberry Pi with an e-ink display that shows my latest cycling stats: kilometers per year, month and a calculated projected total of kilometers for the entire year. Every hour the totals are updated. It has worked well for several months.  Since last week it stopped working. It was about the time that my app was approved, but that might be coincidental. The step that stopped working is the refresh token. I get a Bad Request on this part:     tokens = requests.post(url=f'https://www.strava.com/api/v3/oauth/token' f'?client_id={strava_client_id}' f'&client_secret={strava_client_secret}' f'&grant_type=refresh_token' f'&refresh_token={strava_refresh_token}', timeout=timeout)     I've tried creating a new client secret, successfully retrieved a new access token. And then I was able to retrieve my ath

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mklbhmHub Rookie
asked in Devices and Connections
Trail run is not synced to Google Fit.

For some reason my trail runs are not synced to Google Fit. When I changed the type to Run and changed the text - then it was synced.Is there a filter on Strava side which workouts to send or is the filter on Google side which workouts to import?Rgds Mikael

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Qom-addictHub Rookie
asked in Strava Features Chat
Not getting Qoms I've earned

 Hello fellow sport-enthusiasts, I've started cycling three years ago and discovered Qoms. I love chasing qoms and gathered about 2000 of them in the those three years.Now *every* ride when I earn Qoms about half of them do not show up in my Qom results.When I go on my PC to a specific segemnt on which I am the Qom I do not get it, even if my time is much lesser than the current Qom.***What I have tried so far:- refresh results (both on the ride and on the segment page)- wait 14 days for Strava magic to happen- label my ride as a 'canoe-trip', refresh and turn it back to a bicycle ride and refresh- smacked my keyboard hard to my deskAll of this does not work.I emailed Strava and they could not help me. Just told me the 'canoe-trip-trick'.***Who has a brilliant idea?(I have added some examples for clarification and OF COURSE my rides are 'public')

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AlmightyDeaksHub Starter
asked in Developers & API
How to i resolve a 403 error whenever i try and authenticate

whenever i try to make an ouath request i get an 403 error, however whenever i try to do anything else i don't get a 403 moreover its a brand new aplication so i dont think it should be rate limiting

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ActivityFix
Superuser
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8ushHub Starter
asked in Strava Features Chat
Activity Disappeared

Hi and help!I uploaded an activity and smashed a CR but a day later the activity disappeared and I can’t find anything. The other two guys I was with still have their activities but my activity has disappeared from their feed too. please help!?ThanksAl

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Jane
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phemstrosHub Starter
asked in Strava Features Chat
Change Default Activity to Tennis

Hi All, I changed my workout patterns entirely and play tennis 4-6 times a week but want to track my cardio performance etc. I play competitively now but in my strava it only offers me to switch a default to cycling. It does, however, let me manually change activities to Tennis once they are registered. My activities are tracked on my Garmin and auto-upload.  Any help, workarounds, or alternative ideas for those mainly doing non-triathlon sports are welcome. 

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Jane
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shravanHub Starter
asked in Developers & API
Best way to fetch best effort for an athelete using Strava APIs.

I am developing a dashboard app and need to determine the best effort for an athlete over a 1-mile distance. Is there a quick and efficient method to obtain this information?I want this information via API.

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danielBHub Rookie
posted in Strava Features Chat
Edit a ride after saving

There's been a couple occasions when I wanted to edit my ride route after the ride was complete and there is no ability to do that.  A couple examples:The GPS tracking gets screwy and the shown route is actually not the route you took.  I'd like to be able to straighten out the screwiness after saving the ride.I forget to unpause a ride which removes all route info until I resume.  When a ride is resumed, Strava will draw a straight line from where I paused the ride to where I resumed.  I'd like to be able to fix that after completing the ride.

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BrentwoodbcHub Starter
asked in Strava Features Chat
A way to filter KOM’s by user on map

Is there, or could there be a way to do this? You can obviously filter on the map for your KOM’s or starred segments, but say I want to poach a KOM from someone, but it appears you need to view a list of their KOM’s and individually check which ones are close

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Jane
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MousehuntHub Starter
asked in Devices and Connections
Huawei Fit 3 sync with Strava

Hi,I have a Huawei Fit 3 watch.I noticed that in my Huawei Fit record, my calorie reading is 1300+.However in Strava, it saya 400+.May I Know why is there such a huge discrepancy?I do not have such problem in my Garmin Forerunner 245.Thanks. 

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Jane
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CwoodffrHub Rookie
asked in Devices and Connections
Strava beacon and Garmin connect not working like it used to

Hi all.  Not long ago I could start a MTB ride on my Garmin Fenix 6 and 7 and it would start a livetrack (auto start), then I could go into strava>record>beacon, and grab the url of the ride to share.  I did not need to start a recording in the strava app because, of course, it was getting it from Garmin.  This made perfect sense. Now, no matter what I do, I cannot get a share URL for a ride to work unless I start a ride as well in the strava mobile app.  Even if I have a couple contacts with phone numbers, it does not send.  If I share the strava beacon link, the receiver gets the attached screen saying "status activity not started".  I even tried setting my phone number as one of the safety contacts thinking I would get a text of the beacon url to then put into our group rides via "whatsapp" which is the use case.  To make it work I have to record in the app, then it will show a live ride.  

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Jane
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ThanhBarTNHub Starter
asked in Devices and Connections
Huawei health cannot sync to strava

I unlinked my Huawei Health account to my previous Strava account, which belongs to my sister, and linked my Huawei Health account to my new Strava account, which is mine, but it seems like my old Strava account can still be able to sync my data from my current Huawei account and nothing is syncing to my new Strava account. I'm using Huawei Watch GT4, please help me.

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Jane
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SimoneLüHub Starter
asked in Devices and Connections
"CMF watch pro 2" from Nothing phone - How to connect to STRAVA?

I have a "CMF watch pro 2" from "Nothing". How can I connect it with Strava? I found the synchronisaiton CMF to STRAVA in the app, it is done, but it doesn´t work 😞 no chance to get the training synchronized with STRAVA. What do I have to do to get the connection working?

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Jane
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hatchHub Starter
asked in Strava Features Chat
Challenge not visible

Very confusing set up for challenges.  I can't find my challenge I set up and people I invited can't see the challenge.  The challenge day has come and I can't find it anywhere or a leaderboard.

2180
Scout
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MatildesolsvikHub Starter
asked in Strava Features Chat
Lost activities

Hi! Some of my recent activities (recorded with my apple watch) is not showing in my Strava feed. There is no “unsynced” activities, they just disappeared. How can I restore them? 

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Scout
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Clarke2797Hub Rookie
asked in Strava Features Chat
[RESOLVED] Strava Site Outage

UPDATE FROM STRAVA: The issue is resolved.   Hi, is anyone else having issues getting there activity on garmin edge to upload to strava? It seems to upload fine to garmin connect but not uploading via strava. Thanks 

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Jane
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Gurungr127Hub Starter
asked in Strava Features Chat
Subscription help allow others to join free

Hi there, will the change apply to users who join a group challenge or just to those who want to create a group challenge? We would like to create a challenge for volunteers at our charity to all participate in and were wondering if just one of us needs a paid account, to order to create the challenge, and then everyone else involved can join it with free accounts? Thanks! I have already started my a month trail and paid subscription from end of Sep. I tried to invite others to my group but they are not allowed to join without a subscription. Please could you help me.

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KrahlingHub Rookie
asked in Strava Features Chat
(RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.strava.com/activities/12106985405

9660
Scout

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