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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2223 Topics
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mattmcquinnHub Starter
asked in Developers & API
Request: Add ANT+ sensors to Activity GET request

I would like to build a webhook that assigns the correct bike to newly uploaded activities by looking at what ANT+ sensors were used with the activity. Would it be possible to add identifiers of the ANT+ sensors to the Activity GET request to enable this functionality? Thanks,Matt

01
E
Community Manager
1 year ago
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WelshmountieHub Rookie
asked in Strava Features Chat
Strava App triggered by other apps

Has anyone solution for this unwanted problem with the app on Android? Even if you force stop the app, it will resurrect itself not long after as a background process, always triggered by the opening of an unrelated app!!!??? Quite invasive and worrying actually.

31
Jane
Community Manager
1 year ago
GudeStefan
GudeStefanHub Rookie
asked in Developers & API
getClubMembersById Response Doc still Incorrect

The Club API documentation still states that the response for a successful request be HTTP code 200 An array of SummaryAthlete objects. 

253
GudeStefan
1 year ago
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ExieHub Starter
asked in Developers & API
Authentication Scope

Hi Folks,Trying to use the API to get some of my data out of Strava. I managed to created an API token which works as a bearer token to access the API.However I noticed the scope is "read" per:In order to access https://www.strava.com/api/v3/athlete/activities I need a token with "activity:read_all", but I cannot find anywhere to change the scope of my access token. Can anyone point me to the documentation that describes granting different scopes ? 

191
Jan_Mantau
Superuser
1 year ago
F
ForzaHub Explorer
asked in Strava Features Chat
Reminders of previous rides (activities)

Hello Strava Community,Kudos to Strava for showing us in our feed, reminders of previous rides, and other activities.  I love this feature, and hope it continues.  Really nice when these pop up in our personal feed, and I reminisce where or how I rode from a year or two year ago from the activity anniversary date.Thank you, Strava!  Richard Forzani

22
Soren
1 year ago
S
Sir_MontesHub Starter
asked in Strava Features Chat
Missing 'star' symbol for segment in web application.

Hi, In previous Strava Web App versions there was always a 'star' symbol at the beginning of each segment line (in found segments list for given route) to easily add a segment to the list. But it is now missing even though this functionality was useful. See attached printscreen. 

11
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Strava
1 year ago
J
JohnBeeversHub Rookie
asked in Strava Features Chat
Public virtual segments.

There are many hundreds of great virtual rides, often shared across platforms, without any public segments. New segments can only be made private. Rides without segments remove the important element of competition.  Your guidance states that a search will usually reveal an existing segment, but tortuous searches have usually shown this isn't the case. Therefore, could virtual riders be allowed to create one public segment for the complete route length please

113
I
1 year ago
S
SharkHub Starter
asked in Strava Features Chat
Two activities showing for the same trip when selecting E-Bike

Hi Just got the Strava subsciption last month. I ride an ebike to work and back home about 50km all up. When i get to work or home i check Strava and find that there are 2 rides on it what ever direction i go . I get a notification E Bike ride and Bike Ride for the same trip. How do i delete Bicycle/ bike ride. At the begining of each trip I select E Bike on the Strava app. Many thanks

12
L
1 year ago
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newprojectHub Starter
asked in Strava Features Chat
How do i merge two accounts?

hi i want to merge 2 accounts which i have . One of them is already active and i upload there all my activities . I pay to activate my account from my mistake to an other with i make with my another mail. How i can merge these 2 accounts because i dont want to lose my money 

141
L
1 year ago
C
Charly11Hub Rookie
asked in Developers & API
HeartRate

Hello In my application I want to retrieve the heart rate for an activity: the time spent in each zone. I use: "https://www.strava.com/api/v3/athlete/activities?per_page=200" Indeed there is the average and maximum frequency. But I would like the time for each HR zone Z1 to Z5. There is this: "https://www.strava.com/api/v3/athlete/zones" "Authorization: Bearer [[token]]" But I don't see the link with the Activity ID. Do you have options. Thanks very much

112
C
1 year ago
J
José87Hub Starter
asked in Strava Features Chat
Starred segments

Starred segments Since yesterday my star segments are mixed up. I was used to seeing alle the new starred segments at the top of the line. Now it's randomly placed making it almost impossible to look up later. Can this be put back?

04
Soren
1 year ago
J
jk90068Hub Rookie
asked in Strava Features Chat
Total Noob here-how did Strava determine distance on indoor walk?

Usually use Strava for outdoor walks. Today, I started a walk inside a mall. I was not expecting to get distance/speed info and I did not see the app displaying such info during the walk. After I saved the walk though, it does show a distance. Using Strava app on iPhone 13. No Apple Watch.

111
Jane
Community Manager
1 year ago
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RMPRRHub Starter
asked in Strava Features Chat
My Strava Paid subscription will not show up on my Iphone

My Strava Paid subscription which I have for over 5 years does not show up on my Iphone. The Iphone only shows FREE subscription. What that means is NONE of my rides will show up or most of my followers on the Iphone will not show up on my Iphone App. I have unistalled, Reinstalled, Changed passwords and make sure both the PC and phone match. When I unistall and then re-install the App it does not allow me to fill the user name and password fields which is strange. Apple support says it's an APP issue. I have sent in numerous support tickets and have never heard back. Any suggestions?

861
Jane
Community Manager
1 year ago
R
rorhugHub Rookie
asked in Developers & API
Get Authenticated Athlete's Profile Privacy

Hey, Does anyone know how to access whether the authenticated athlete has a "public" or "followers" only profile? I understand that there is a visibility/private attribute on activities but there isn't one on a profiles. See DetailedAthlete: https://developers.strava.com/docs/reference/#api-models-DetailedAthlete Athlete's who have a followers only profile often post activities with an "everyone" visibility. Even though it's "everyone" the activity is private to the internet because it respects the minimum privacy of the [activity,profile]. In the case you're building an integration that wants to respect users' activity privacy, it's not possible to know to hide activities that are not publicly on strava.com when it's their profile visibility keeping them private. Any solution here would be greatly appreciated! Kind regards,Rory App: https://spava.club    

02
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Community Manager
1 year ago
D
dougherty32Hub Starter
asked in Strava Features Chat
Soccer/football as an activity type

I was wondering when soccer/football was added as an activity type?  I've been asking for this since 2016!

115
N
1 year ago
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RidesABikeHub Rookie
asked in Strava Features Chat
Sport type: doing an ERG file workout on a smart trainer

On a smart trainer doing a zwift, RGT ride, it’s a virtual ride.  But how about doing an erg file workout on a smart trainer? Which sport type should I pick?

82
R
1 year ago
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CyrilHub Rookie
asked in Developers & API
API doc correction: deauthorization endpoint response

Hello,I think there's a small typo in the documentation of the deauthorization endpoint's response. The doc says that the endpoint "responds with the refresh tokens that were revoked", but it seems to respond with the access token that was revoked.Cyril

11
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Community Manager
1 year ago
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pracasHub Starter
asked in Developers & API
How to get details for all laps by an athlete in a single call?

How to get details for all laps by an athlete in a single call without having to provide the activity id for each activity?  Or should i make one call per activity to get the laps information? Any better way?

41
E
Community Manager
1 year ago
H
hesetmyfeetuponHub Starter
asked in Strava Features Chat
Activities with children

I’d really like to be able to label activities with children (much like shoes or commutes) to give a more accurate picture of speed with and without (and be able to show them how many miles they’ve done in one place)

44
Anthlis
1 year ago
A
andreewpHub Rookie
asked in Strava Features Chat
Question about changing Sport Type

Is it bug or feature that I cannot select for example Trail run when uploading activity but can when editing?

63
Jane
Community Manager
1 year ago
M
MhéoHub Starter
asked in Strava Features Chat
bug lors de l'ajout d'une activité.

bonjour je voudrais synchroniser une activité de garmin sur strava , en gpx ou tcx mais un message s'affiche au bout de quelques "secondesactivity_10282045562.gpx duplicate of activity 8369471731" Pouvez vous m'aidez a savoir d'ou vient le problème ? Merci.

21
Jane
Community Manager
1 year ago
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FilgriffHub Starter
asked in Strava Features Chat
GAP paces

Can anybody tell me why my GAP paces have stopped showing on my runs. I’ve looked through settings but I can’t find an option to turn them on. Thanks in advance

111
Jane
Community Manager
1 year ago
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bunemeHub Starter
asked in Developers & API
409 conflict error

Hello,I'm using the Strava API to post activities for my users onto their strava account. However, every so often I get a 409 error back from strava when I try to create an activity. I know this means that an activity already exists at that time for that user, but the user in question had no conflicting activity.For example, at the following time: 2023-01-09T15:35:25.225Z,I sent a POST request to create an activity and got a 409 error back with the following body: {"message":"error"}. The start_date_local was "2023-01-09T15:00:20+00:00", and the user's latest activity on their strava account was 4 days before this activity, so there can't be a conflict.

31
E
Community Manager
1 year ago
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PF46_2Hub Starter
asked in Strava Features Chat
vitesse moyenne en ski de fond

j'ai remarqué que strava pour l'activité ski de fond , bien que la durée et le kilométrage soient corrects calcule une moyenne fausse pour tout le monde alors que les montres, compteurs fournissent la bonne moyenne

11
Jane
Community Manager
1 year ago
K
klaychopHub Rookie
asked in Developers & API
developer to build a tool for me

Hello Devs!I'm looking for someone who is familiar with working with the Strava API to build a tool for me, specifically a tool stores any users activity information in a database that grants permission for me to do so. Thank you

02
K
1 year ago

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