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Question

Signed up with the wrong email

  • January 21, 2025
  • 2 replies
  • 80 views

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Hi

I tried to subscribe with the android app, but it redirected me to chrome browser which appears to have now created a new strava account (with my subscription) under my gmail address, which is not my longstanding account

I’m trying to refund the subscription (with little success) but I also realise that means I wont be able to get the discount that was offered last week.  

what should I do?

2 replies

Bryant
Community Manager
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  • Community Manager
  • January 22, 2025

Hey ​@thefossedog,

Since this involves personal information, please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you.


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  • Author
  • Hub Rookie
  • January 22, 2025

ok thanks.  I’ve actually already submitted 2 support tickets and not heard anything from either