After previous ride my Rapha Festive 500 Challenge had 365km completed(which is correct), after todays additional 56 KM , stats show I completed 340km.
My activities are public, nothing hidden. Anyone else experienced this?
Answered
Rapha 500 challenge stats incorrect
Best answer by Marya
Hi everyone,
Thanks for writing in and, and we’re sorry to read about the issues with this challenge. In order to better investigate, our team has asked for anyone currently experiencing this issue to submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about the support process can be found here. Thank you!
+1Quick questions, in the Rapha 500 challenge my overall stats and distance are correct at 434.6 km , but when you scroll down to following, by clubs, and overall the number is incorrect at 398 km. Are there rides that count only for the challenge and not in leaderboards? Will the numbers eventually correct themselves?
+22- Community Manager
- Answer
Hi everyone,
Thanks for writing in and, and we’re sorry to read about the issues with this challenge. In order to better investigate, our team has asked for anyone currently experiencing this issue to submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about the support process can be found here. Thank you!
So my personal rapha 500 stats are correct and leaderboard is wrong and doesnt match. I paid premium for this?
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