This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.

Update from our support team:   We suggest reaching out to the company directly for any questions. To provide some context, we have a publicly available API that hundreds of external developers use to integrate with Strava data. These integrations are built and maintained by those 3rd party developers which means that any troubleshooting questions are better directed their way.

Did you ever get a solution to this?

Unfortunately not. I followed Strava's suggestion and created a ticket with Technogym but never received an answer. 😞

I  sent them a reminder today and received  an answer in seconds, stating basically the same: They are aware of the issue and are working to fix it, without mentioning further details (seems like an auto-reply)...

I sent them a question on this exact issue nearly 2 weeks ago, not even received an acknowledgment yet… pretty shocking customer support, every other service seems to be able to integrate with Strava, why can’t Technogym?

Hi - I got the feedback that the services should sync both ways. Have not yet been able to verify that yet, though.

Did this ever get fixed? Doesn't appear to be working for me?

I was only able to try once unsuccessfully, though that was a mixed worked out recorded in the Technogym app. Still have to check whether it is working for me in the Skillrow app.

Tried a few times, rowing and cycling (all Technogym), and the activities still do not sync to Strava. 😒