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Answered

Synchronization Issue with Technogym/MyWellness

  • February 19, 2024
  • 11 replies
  • 863 views
J
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A gym I am using has Technogym equipment (Bike & Rowing) - I have connected the Strava & Technogym/MyWellness accounts in the respective apps, but the synchronization does not seem to fully work:
- Bike rides (that I tracked with my bike computer and sync with Strava) are imported into MyWellness

- Rows in the gym (that I tracked with the Technogym app) are not imported into Strava

Any ideas? Thanks!

Edit: In Strava, I enabled the 'Partner Integration' and also granted access to the mywellness cloud app.

Best answer by Scout

Update from our support team:   We suggest reaching out to the company directly for any questions. To provide some context, we have a publicly available API that hundreds of external developers use to integrate with Strava data. These integrations are built and maintained by those 3rd party developers which means that any troubleshooting questions are better directed their way.

S
S

11 replies

Jane
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  • Jane
  • Strava Alumni
  • February 22, 2024

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.

Jane (she/her)
Scout
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  • Scout
  • Strava Alumni
  • Answer
  • February 29, 2024

Update from our support team:   We suggest reaching out to the company directly for any questions. To provide some context, we have a publicly available API that hundreds of external developers use to integrate with Strava data. These integrations are built and maintained by those 3rd party developers which means that any troubleshooting questions are better directed their way.

Cheers,Scout (she/her)STRAVA | Community Hub Team
nradov
S
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  • smiley125
  • Hub Starter
  • March 25, 2024

Did you ever get a solution to this?

J
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  • Jimknils
  • Author
  • Hub Rookie
  • March 26, 2024

Unfortunately not. I followed Strava's suggestion and created a ticket with Technogym but never received an answer. 😞

V
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  • Vincent13
  • Hub Starter
  • March 27, 2024
I sent an email two weeks ago. This is last week's reply. Asked for an update today... so we wait...
 
From: mywellnessapp @technogym.com
Sent: Wednesday, March 20, 2024 8:48:20 AM
Subject: RE: mywellness
 
Dear ..., sorry for the delay.

I confirm we are experiencing an issue with Strava due to the amount of savings we do. We are negotiating with them to increase our rate limit, hopefully this will be fixed in next few days

Regards

Technogym Support

Scout
J
J
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  • Jimknils
  • Author
  • Hub Rookie
  • April 8, 2024

I  sent them a reminder today and received  an answer in seconds, stating basically the same: They are aware of the issue and are working to fix it, without mentioning further details (seems like an auto-reply)...

V
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  • V_Muir
  • Hub Starter
  • April 9, 2024

I sent them a question on this exact issue nearly 2 weeks ago, not even received an acknowledgment yet… pretty shocking customer support, every other service seems to be able to integrate with Strava, why can’t Technogym?

J
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  • Jimknils
  • Author
  • Hub Rookie
  • May 7, 2024

Hi - I got the feedback that the services should sync both ways. Have not yet been able to verify that yet, though.

C
  • cyclistbruce
  • Hub Starter
  • September 10, 2024

Did this ever get fixed? Doesn't appear to be working for me?

J
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  • Jimknils
  • Author
  • Hub Rookie
  • September 26, 2024

I was only able to try once unsuccessfully, though that was a mixed worked out recorded in the Technogym app. Still have to check whether it is working for me in the Skillrow app.

J
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  • Jimknils
  • Author
  • Hub Rookie
  • December 23, 2024

Did this ever get fixed? Doesn't appear to be working for me?

Tried a few times, rowing and cycling (all Technogym), and the activities still do not sync to Strava. 😒

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