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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2048 Topics
-Charles-
Strava
-Charles-Strava
asked in Strava Features Chat
Strava Live Segments on Rouvy

The introduction of Strava Live Segments to the virtual world on Rouvy is an exciting new opportunity to ride segments at any time of the day, in any weather, and from any location around the world. While only a limited number of routes on Rouvy currently contain Live Segments, we eagerly anticipate the addition of more segments in the future. Check out our post on Strava Live Segments on Rouvy for more details. Have you ridden Strava Live Segments on Rouvy yet? What has been your favorite segment or part of the experience? Are there any qualities of the new feature which you would like to see improved? Share your thoughts in the comments below!

00
-Charles-
Strava
2 years ago
O
OmaharunandbikeHub Starter
asked in Strava Features Chat
More features for Premium members

I was a free user for a couple years, and decided to upgrade when features were taken away from me, I am sure in an effort to convert users to pay, that makes good business sense.  After being Premium for two years, I would like to see my membership fees going to provide more and better services to members.  Instead it seems like the free users (like my GF) get more and more limits on the services provided.  I understand the push to get people to convert, but as a paying member, I would like to see that my money is going toward improve the service not just further limit free people. It is seriously getting me to consider another service. I am not a "power user" and I cannot tell you what would make it better, sorry.  One last thing: Local legend status for only three attempts seems pretty silly.  I am not sure of many legends that have only done something three times.  Maybe the limit should be something mor "legendary", like 10.   Please give th

01
O
2 years ago
Iddy
IddyHub Starter
asked in Strava Features Chat
Lucy Charles / Red Bull challenge

Hi folks, I have completed the Lucy Charles/ Red bull challenge and received the emails for each part of the challenge to confirm this.   But you are also meant to get an email with a code in to complete the online form to enter the competition aspect (winner gets a free race fee).   Any ideas how long this should take or how I can contact Strava to ask?   thanka   ian

02
Iddy
2 years ago
J
JudaVHub Rookie
posted in Strava Features Chat
Please, don't be Facebook

When I first discovered Strava around 2013 I was hugely impressed, the idea of competing GPS segments was new and exciting. Had a paid subscription since. My list of of followed and followers grew over 200.  But more and more it started to itch:I do not need a 100 kudos for a daily training. Nor do I need to see the commutes, warm-ups, hikes to the grocery store from every one I follow. It is not the Strava I once liked so much anymore.So I trimmed down my list of followers/followed from 200 to around 40. Now they all appear in 'suggestions to follow'. And all of sudden I appear in theirs! This is not privacy, this is Facebook. Please Strava, be Strava again and stop Facebooking.

04
J
2 years ago
D
Deimus85Hub Rookie
asked in Strava Features Chat
KOM's Gone?

Hey there, Has anyone else noticed that in their profile page, all of your KOM's are gone? But when you go to an activity with a segment that you hold the KOM on, it still shows you as the KOM holder? Activities are not reported or flagged in My Activities list. Is this a bug right now on the Strava backend?

13
D
2 years ago
N
NathanDHub Rookie
asked in Strava Features Chat
Equalled PB 1st 2nd or 3rd best and show delta

I would like an achievement flag for EQUALLED and existing achievement and a way of seeing the delta time to your overall personal PB.At the weekend I went for a fast 5km run.  I achieved 2nd best time for 5km but I can’t see what my all time 5km run time is??Was I just a second or two off or was I minutes away?please please 🙏 

03
N
2 years ago
R
Racewalk58Hub Starter
asked in Strava Features Chat
Racewalk category for activities

Where can I ask if Strava can create a Racewalk category for activities? Race Walking has been an Olympic event since 1904 and while the numbers aren't huge, I think there might be enough of us to warrant a category. New York area has about 700 hard core Race Walkers that race but there are 34,000 that say they use Race Walking for fitness.  We often use "run" but then we look like slow runners if we post. And some of us use "walk" for a more casual walk. Sorry if this is not the right place to ask, please direct me.Thank you.

01
R
2 years ago
D
DaanHub Rookie
posted in Strava Features Chat
Auto-flag entire activity when the algorithm excludes 3 or more segments

When I go in to flag an activity for being done in a car, there are always at least 3 or more segments that have automatically been excluded by some algorithm. That algorithm is an excellent feature! Isn't it usually the case though, that if it detects 4, 5, 10 impossible segments, the entire activity is probably impossible? Would save a lot of flagging hastle

02
D
2 years ago
C
chaos888Hub Rookie
asked in Strava Features Chat
Photos (Media) Out Of Order

This never used to be an issue but it started off with just the first photo being out of order. Now multiple photos are uploaded out of order and I have to go back and manually sort them. This is when adding media through the app.When selecting media, it literally numbers them which used to indicate the order they should be displayed in. It was also helpful because of another bug in the app where you can't upload more than 30 something photos at a time or it'll crash the app and you have to start all over again.The QC seems frustratingly bad these days as more and more little things that used to work, don't anymore.

06
C
2 years ago
VikK
Superuser
VikKSuperuser
asked in Strava Features Chat
Snap GPS tagged media to the corresponding place in the activity via the app

When you upload GPS tagged media from the website it appears where it was taken as long as you use the website. Doing the same from the app doesn't work, would be nice if it did!

02
VikK
Superuser
2 years ago
L
lxkasHub Rookie
asked in Strava Features Chat
Activities for clubs only

A cool feature might be to be able to share activities only with clubs or only with certain clubs. Up to now it has only been possible not to release activities, only to release them for followers or for all Strava users. Releasing activities only to certain clubs would have the benefit of being able to share your activities with your friends and coaches, but leaving your competition out of the loop. In this way, Strava would become a great tool for collaboration between athletes, coaches and training groups beyond its previous functions.

11
L
2 years ago
Z
znovitskeHub Rookie
asked in Strava Features Chat
Bad Challenge Data/Results

Last month I took part in the Virtual New Balance 5th Avenue Mile. Seemed simple. Run a mile [fast] and Strava would count that in the results. As I always do, I ran several time during the challenge window. I made sure to run one mile super fast. Unfortunately, Strava took a seemingly random mile from that period and uploaded that instead.I'm just trying to figure out if this was a bug or if I did something wrong.

04
Z
2 years ago
S
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
The option to see monthly stats on Strava web athlete profile is no longer available

  Here is a feature I use often. On the use profile there is a histogram of weekly mileage shown below. Clicking on each week also shows the total time and the total elevation gain for that week. Until recently there was an option to switch between the "Weekly" stats and the "Monthly", but the "Monthly" option has been removed. Only the "Weekly" option remains. As far as I know there is no longer a way to get the monthly stats in any other parts of the Strava UI. Can someone from Strava comment on this? What was a reason for removing a useful feature. Speaking of this feature. It would also be great to see an up-to-date summary of stats and compare that to the previous years. Basically I want to know whether I am ahead of behind the previous year (and the years before) in my mileage and elevation gain. There used to be a feature in Stravistix plug-in that displayed a graph comparing up-to-date stats between all years, but that is no longer working and Strava itself has nothing li

03
S
Superuser
2 years ago
dantsai
dantsaiHub Climber
asked in Strava Features Chat
Bug in heatmap?

If I go to the Strava Athlete Heatmaps page, I am seeing some strange behavior where some Rides are being shown when I filter for Runs only. It seems like this happens for 2016 and earlier years (and therefore also shows up for the "All-time" option)For example, here'a screenshot showing that I ran around Lake Tahoe. I have sadly not done something so epic..Anyone else seeing this bug? Can someone from Strava take a look? Thanks!

03
dantsai
2 years ago
D
DaanHub Rookie
asked in Strava Features Chat
Segment achievements grouped by wind direction

Could weather data be enlisted to create a new grouping of segment achievements (similar to the age / gender / weight groupings) based on wind direction? Wind assisted PR’s and KOM’s can be impossible to compete with. 

03
D
2 years ago
P
PatrickTremblayHub Starter
asked in Developers & API
Developer Webhook Events API new field request

It would be really useful if the Webhook Event "aspect_type = update" of "activity" would be triggered for the "gear_id" field.I'm building an app and would really like to be notified when the gear_id of an activity just changed. For my app, a change of "Gear_id" means a lot.Thanks.

01
P
2 years ago
G
gugggenHub Rookie
asked in Strava Features Chat
Favorite Activities

With the addition of so many new activities, I now have trouble scrolling through them all on my watch to find the one I want to use and sometimes choose the wrong one. It would be nice if you can choose favorite activities to make them either show at the top of the activities list or hide all activities besides your favorites. Separate note, with all of the recently added activities, how has unicycling not been added yet? I have friends who do this with no way to really record their rides other than using the generic cycling activities and they have no chance of ever hitting leader boards. They need their own.

01
G
2 years ago
R
rblancarteHub Rookie
posted in Strava Features Chat
Location based challenge?

Does Strava have any sort of location based challenge? Example: a local hiking area has 30 "peaks" and we have a Facebook group tracking a group of people as they hit them. But it would be great if Strava had a feature where we could track them. It would make a lot more sense when tracking things like summiting mountains in hiking ranges, etc.So does anything like this exist?

14
R
2 years ago
D
DevonHub Rookie
asked in Strava Features Chat
Dislike Button on Comments

I was wondering if Strava could add a dislike button to comments, kinda like the Like button

02
D
2 years ago
L
leisspHub Rookie
asked in Strava Features Chat
Double notifications on activities - any known issue?

I am receiving double notifications for all of my activities starting yesterday. Just wondering what is happening

03
L
2 years ago
Z
ZaferHub Rookie
posted in Strava Features Chat
Strava Wear OS app auto pause func.

Hello,I am a cyclist and use Strava Wear OS. My only issue is that auto pause is not working. I seen it works great in running mode. Moreover, I don't jog, I just rode in jogging mode to try it while cycling. Unfortunately it is not possible in cycling mode. I've witnessed it only work two or three times. And I've noticed that it works if you make a very abrupt stop when going at very high speed. Apart from that, automatic pause works when you enter a place that does not see GPS. But, no working never outdoors. And, I'm using Ticwatch Pro 3 GPS device.Anyone having the same problem and found a solution?Thank you.

04
Z
2 years ago
cy-linder
Superuser
cy-linderSuperuser
asked in Strava Features Chat
App notifications of Kudos / new activities

First off all sorry that the folowing screenshots are in German. Hope this won't be big issue.When I receive new kudos or one of my favorite contacts uploaded a new activity I receive a push notification:When I klick on this notification I am directed to the corresponding activity. I can check who elso gave me kudos or I can leave kudos and/or comments on my favorite friends activity. So far so good.The question is: If I do like above why does the number batch on the bell and home symbol not disappear? Why is it still necessary to first open the notifications (bell symbol) and then switch back to the home screen again to make the number batch disappear?Is there anything here that I'm missing or could this be revised?

03
cy-linder
Superuser
2 years ago
P
PEPHub Rookie
asked in Strava Features Chat
Club issue - unheard-of riders appearing

I have recently noticed an influx of previously unheard-of riders who have appeared in the Club I ride with.  I am not the administrator of the Club, but I thought I would ask the question anyway - "how has this happened, have any other clubs come across this glitch, and how do we remove them"?  They are also clogging up the Leaderboard!

01
P
2 years ago
V
Vincent11Hub Rookie
asked in Strava Features Chat
Start Points map feature

Hello,I have some difficulty to really appreciate the Start Points feature on map because it’s misleading with real geographic points.For instanceI can see ‘Start Point to [summit name] with written below ‘x nb of routes’ but I can not see where is this ‘summit name’ which I am interested in.And it arrived that I used the start point location instead of the geographical destination point due to this confusion.If it may be difficult to ensure that associated geographical destination of a Start Point is displayed (such as straight dashed lines in between) I guess it could be possible to see the routes which are associated to those start points ?From my knowledge, I was not able to see them, but only the suggested routes corresponding to the active criteria. (following https://support.strava.com/hc/en-us/articles/4420443741453)Thanks in advance for any additional explanation !Vincent

01
V
2 years ago
BishopRoader
BishopRoaderHub Rookie
asked in Strava Features Chat
I've been credited with a route that I didn't do!

I was looking for a hill segment that I wanted to try for the first time, and when I found it discovered that I was already recorded in Strava as having done it.  I looked at the route that I had supposedly done (on 22/05/2022) and it's one that I have never completed.  It does start and end a couple of miles from where I live, and there are some parts that I have done as recently as yesterday(!), but there are others which I don't know at all.  It feels very odd. Has this happened to anyone else?

02
BishopRoader
2 years ago

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